Electric Mania Arvostelua 37

Not realising I was buying from a B and Q verified seller I purchased a 9ltr dual basket air fryer on 5th march. After using it a few times I contacted electric mania on April 10th to explain that one of the baskets was broken and would no longer heat up. They told me I had to raise my complaint through my original B and Q marketplace order. After trying more than once to do this and failing ( I sent a photo to show them it wasn't letting me send this message ) they told me I would need to contact B and Q which I did. After B and Q messaged electric mania they then messaged me to say I would need to take the air fryer to the DPD drop off point. I told them my age and that I had arthritis but they kept telling me DPD couldn't pick up from my home address, even though they have previously.
They sent email after email and kept insisting I take it to the shop which is a DPD drop off. By this time I'd had enough and contacted B and Q marketplace again on wed 15 th of April and explained everything to a customer advisor. She acted immediately. She issued a full refund and told me she was contacting electromania to tell them they had 72 hours to collect the air fryer from MY HOME ADDRESS!!!
Amazingly electric mania emailed me and asked when DPD could pick it up, ( yet they'd argued previously that DPD couldn't pick up from my home ! ) I have a full refund thanks to Mila from B and Q marketplace and this morning the electromania useless air fryer is on the way back to them.
I can't thank B and Q enough.
I wouldn't even have awarded this dreadful company 1 star. They are absolute rubbish and their customer service is beyond terrible!!!

I’m very disappointed with my recent purchase of the Braun iCheck 7 wrist blood pressure monitor. I specifically paid for a brand new item, but what I received was clearly not new.

The box had already been opened, and the product inside showed signs of prior use. This is completely unacceptable, especially for a health-related device where hygiene and reliability are important.

I feel misled, as the item was advertised as new but arrived in a used condition. I would not have purchased it if I had known this beforehand.

I would advise others to be cautious when buying from this seller. I am now seeking a resolution, as this experience has been very frustrating and disappointing.

Purchased an oil filled radiator on 21st march. Delivery date 23rd of March. This item was ordered for a terminally ill man who was being released from hospital whose bedroom radiator had a fault. Item never arrived, contacted them to ask why and explain the situation. They did nothing and tbh couldn't care less. Kept contacting them asking to cancel the order/full refund - they refused. Then in the 1st of April at 05.41 I get an email stating it has been delivered - it wasn't. Emailed again, got an email back saying sorry the item is damaged, we'6 arrange a courier to collect for you want a replacement or a refund. Emailed again stating item was not received. Now they are investigating as courier states it was delivered. They are the most awful company to deal with and the attitude of their staff is beyond abysmal.
AVOID THEM.

Sent a TV unpackaged or bagged. Not signed for as high value item so it was It stolen off doorstep. Courier didn't even knock door. Thankfully purchased through On Buy who cover the item. Birthday ruined as cant afford to replace it . Customer service couldn't care less, upto 14 days to investigate the Courier .We have Cctv in private driveway. Nobody came in or out all day other than the Courier..hmmmm wonder what happened to the TV?? Also was left in the rain ....

We've had our air fryer for over 3 years, and it has just stopped working on one side considering we use it most days and the price we paid it's a bargain.just ordered a new one.

Worst experience give up on my refund I sent the glass halogen oven back straight away 3 months on no refund staff tell me to email I already did never use this company

Poor quality and defective product. At first company ignored my complaints through online retail site. Eventually offered to replace. Customer service is diabolical

I purchased a Tassimo coffee machine from Electric Mania in December 2022 for around £60. Unfortunately, it developed a fault in under three years of normal household use.

When I contacted the company, they repeatedly stated they only offer a 12-month warranty, despite my pointing out that UK consumer law requires goods to be of satisfactory quality and last a reasonable length of time. After escalation to the CEO, Electric Mania refused to help, stating the fault could not have been present at the time of sale.

I am very disappointed with both the product’s durability and the company’s unwillingness to provide any goodwill resolution

Do not touch this company they will not get back to you when things go wrong they never give refund i was promised this but never got stay well clear

This is being posted on behlaf of Ross Hadliegh a 76 yrs old OAP as he cant understand tech..... HIS... Order no 9490-2355-06 from Tesco 3rd party Electonic Mania. I ordered a 17 Litre Halogen Oven Air fryer black. When it arrived I found the plastic top was not fit for purpose. The dials on the top stuck and seriously difficult to adjust. Under the LONG DISTANCE TRADING ACT you can return any item bought online without even givening a reason but I have. I re-packed the item and comenced via TESCO MARKET PLACE A return. I am 76 yrs old and having then ordered a replacement off AMAZON which arrived within 24 hours and was OK and working. I obviously required to get this EMTRONICS one back and refunded, Having had a email confirming return process from TESCO. The (TESCO) said that Electric Mania would be in touch within 2 working day. 4 days later NOT one word, no phone call, no email, no nothing, I contacted TESCO they gave me this number 01189775506. There was no option on that line for returns nor any option related to returns. I spoke to Tech and also Business dept's before one lady (who could hardly speak English that was understandable) said they were NOT ALLOW to help and they had not been allowed data reguards re-direction (Obviously this company has that bad a reputation and sells that much junk they try to AVOID returns in the hope -you will give up trying and just keep their crap) NO CHANCE I WILl return this item by hand in PERSON and leave it on reception at TESCO;s store and then take legal action unless this is sorted. I will be contacting TRADING STANDARDS locally as well. DO NOT EVEN THINK ABOUT buying even a clothes peg off this company.

Ordered a mini fridge for our campervan ,this was fitted a few weeks after purchase found that their was fault with 12 volt electrics get hot but ok on 240 volts. Contact company who promised to have a technician contact me , nothing for days just kept getting robbed off . This company is a waste of space selling faulty goods,and run by clowns.

Worst company i have ever dealt with. My microwave oven developed an electrical burning smell. I contacted Electrical Mania who requested i return the oven to their warehouse to be checked/repaired. I contacted them every day for three weeks only to be fobbed off with various excuses. They had no intention of resolving my issue. I have now given up with them.

I wish I’d read the reviews first please don’t waste your money with these people once they got your money all customer service disappeared the sent my parcel a air fryer to the total wrong address taken no responsibility save your money and buy from a reputable supplier

Waiting for my bank to issue a Section 75 claim. Had a faulty TV in December, replaced it. Same fault with the next one. Have now refused to refund it even though Lloyds Bank gave me a letter to give to them informing them of my rights - after weeks of arguing no TV or money. Bought a replacement from AO. If you're looking for a retailer - find another one. In the meantime, let's get ready for a county claim. Ended up getting Lloyds Bank to issue a chargeback for this, despite the face they've received the return 3 weeks ago and asked for bank details, they did nothing to sort it.

I purchased an EMtronics airfryer in January 2025 and after a few weeks, noticed a rubbery smell everytime I prepared a meal.

I tried to return and was told I could not after only a few weeks and the item is faulty.

My advice would be to go to a reputable shop to purchase with the safety net if there is a fault, you can return.

They have clearly put a short guarantee in place because they know the items are poorly made.

Could I give 100 out of 100. They were so helpful when I emailed them. They got back to me virtually straight away, and received my item within days.
Thankyou so much Electric Mania

This seller would get zero stars if they were available. Sending parcels with original boxes not covered at Christmas is shocking, then expecting the buyer to pay the package and posting to send back as cannot use the item as the child has seen it is appalling. Will never be buying from these charlatans again.

There is no code on any universal remotes for this make of TV I would not recommend buying this make of tv as you cannot even get a phone number for customer service. It says its based in Devon but there is no other information about where and who makes this product I definitely would not recommend this make of TV.

Oh my what a disaster I purchased through eBay an air fryer oven with rotisserie, rotisserie worked fine three times then fell apart with the chicken on it, contacted customer service who sent returns label and said a new replacement would be sent I was horrified to find a used one with grease and food particles in it, I complained and requested my money back but as it was past the 30days eBay couldn't help and they did not want to pay me back, if I said I was blunt to the point of rudeness it might just cover my response however after three weeks of chasing and being told 48 hours it will be back I have eventually got my money back. I have had to give one star but I would have preferred to have left no stars as this has been so very stressful it has never been worth it, please be sure you do your research before you purchase anything from this company. I must add the lady I did eventually speak to was very nice but to speak to a manager who should have dealt with me and my complaint is Luke looking for hens teeth I'm certain they don't exist......,

Purchased EMtronics TV online through B&Q.... BIG MISTAKE.. TV arrived with damaged screen and EMtronics do all they can to delay the return.
This should have been a no quibble replacement but it was not to be. To add insult to injury a 1 year warranty is also offered, good luck with that one if they won't even replace a faulty item on receipt of it. This is the first and last EMtronics product I will purchase. Trying to return the TV and you are dictated to regards their returns policy. It's not good practice or customer friendly. Buyer beware!!!! The unit has ended up on the skip where it belongs. Had the TV been in working order it was clear to me the quality
was of very poor cheap sub standard.I am annoyed with myself for purchasing it but it is a lesson learnt... Never buy electrical goods online. This review is not even worthy of one star!!