Electricityinabox Arvostelua 

I actually find this company really good. They are easy to use, easy to login and review things, they call before their rates go up in line with govt increases etc and give you time to move if you wish to. We have been with them for a year now, and been happy throughout this time. A year later, I had been called twice to let us know our rates will increase so I ran some comparisons again and they’re still coming up $300-400 cheaper than other providers.

Been with electricity in a box for less than 1 year. Prices has gone up 3 times FIT has gone down. Just received information that prices are about to increase yet again. 4 increases within 1 year? Other companies only increase once a year or less often. When I contacted electricity in a box to cancel my service their reply was, No you have to stay! Powercore (provider in my area) claims that is illegal if I request my account to be cancelled then electricity in a box has to cancel my account!
Electricity in a box are thieves and a scamming company. They claim a war on the other side of the world is to blame. Why is electricity in a box buying electricity from Russia and selling it in Australia?
I will demand my rights on here for the last time, cancel my account!
I have solar and enough batteries to last over 4 days but it still costs me money everyday even after solar feed in. This company is breaking so many Australian laws and should be charged and refund all the money they have stolen!
Update:
So you want my to provide personal information publicly? I never give any personal details on any public forum!
Where did I say that you want me to cancel my account? I asked you to cancel my account with you!
You have not asked me to transfer my account to another reseller!
This just goes to show that you do not understand english.
You just plainly refuse to do what I voluntarily ask, as is my right in Australia!
I have spoken with you and sent emails, but the answer is always the same that you claim you cannot do what I ask as it is illegal for you to do so. Powercore says it is a simple matter for you to comply with, all I need to do is inform you that I wish to be disconnected and you will do it straight away at no cost.

They were the cheapest at the time I compared and signed up. And it was great, life was rosy and the air was fresh. And then like everything else in life the rate goes up BUT they are transparent about it and tell you in advance.
The helpdesk remain local, the bill remains electronic and easy to read. The direct debit doesn't charge you extra because you use credit card. They don't try to sell you everything else under the sun and abuse the contact information you shared with them.

Don't blame the rising electricity cost on them, blame it on the politicians who tried to appease the climate movement and shutdown the so called dirty energy. We want energy that's perceived more friendly to our environment so better be prepared to pay for it. Personally I would welcome nuclear energy anytime and have less anxiety monthly when my electricity bill arrive.

Read all of the previous reviews from early 2022, or even 2021. They all have the same trait as the one I am about to describe.
I signed up to Electricityinabox on 6 May 2022. I was officially switched across on 23 May 2022. Three days later I receive a notification that my rates are going up 95%.
Yet, read all of the earlier reviews. The same thing happened. Yet, the prices they were offered was low 20's then raised to mid-40's.
Electricityinabox blamed price increases. To most of the others, they did this in 2021. Yet, here they are offering me low 20's in May 2022 and then doing exactly the same price rise.
It is a Bait and Switch scam.

Follow Up to ElectricityInABox (1 June 2022)
To Reply below:

We have sent ElectricityinABox 4 emails in the past week. Not one reply from ElectricityinABox.

We have rung ElectricityinABox, and left a detailed message with their overseas call center. Promised a manager would respond. No response whatsoever.

It takes a minimum of 10 business days to switch providers, yet ElectricityInABox provided only 3 business days to formally announce a 95% price increase.

Even if we did switch providers (twice in one month) it is physically impossible to avoid ElectricityinABox 95% increase with 3 business days' notice.

Still waiting for a reply to any of the emails I have sent, ElectricityinABox.

Signed up for what looked like a pretty standard TOU plan. Received some welcome/contract emails. On trying to follow up these emails to check the conditions I had signed up to I hit a brick wall. None of the info informed me of my login ID (which I needed to check my account). Managed to reset the password (it seemed) using my email address, but still no luck. Had to use the phone help line. Usual delays (over 15 mins). So I called sales. Quick response ! After being asked what error message I was getting 5 times, I was told that the account number is my user i.d. Would I please reset my password using that instead of my email address. NOT LIKELY I am using my 10 days cooling off to back out.

I recently signed up for electricity at 26c and a 10c solar rebate.

The rate of my electricity nearly doubled to 46c in January 2022 and the rebate dropped to 6c.

The Contract says they WILL notify me prior to any changes.

I contacted CustomerSupport who stated they sent me the updated prices 30-Oct-2021 and a copy of a generic email not addressed to me.

I have all my emails from that time and none were from Electricity in a Box.

As it was being paid by direct debit I have since lost that money. So I am coming to socila media to let you know that they will rip you off.

I subsequently went to another provider for nearly half their rate.

Don't bother unless you want to be searching for a new electricity provider after six months. Our peak rate went from 26.48 c/kWh to 41.8 c/kWh in December.

Friendly, professional and guess what you can even understand them.. 5 Stars from me.

easy sign up process much better than other utilities companies especially better than reAmped. Very happy with Andrew over the phone who helped me sign up.

What I liked about this company:
1. Very good service as my call was picked with good manners and spoken to politely
2. There is always someone who picks up our call so we can discuss our issue as my call was always picked by someone within 5 mins
3. Quick complaint resolution as my complaint was resolved within a day
4. Empathy towards customers as I was shown care by the management

Only one thing I didn't like is one of the staff is so arrogant and clearly sounded like he can't be bothered however my complaint was resolved quickly with the management.

Same issue as mentioned by Rob M. a few hours ago. I signed up in June 2021. In December the peak rate went from 26.48 c/kWh to 41.8 c/kWh. No reasonable explanation given! I feel that I got lured into joining with a smoke and mirrors tactic!

Joined in May 2021. Great rates at the time. December 2021 rates have gone from .26 cents to .42 cents per kWh. That a huge jump and more than other electricity companies. I will be looking to change companies. The savings is no longer apparent with the increase. This is a 60% increase in the peak rate. My previous electricity companies have never increased prices so much at once.

Great rates, and very easy sign up process with nice customer service reps who completed my bill comparison! Massive savings on my first and second bills, very happy we made the change. Have recommended to my family to change over to!

They advertise one set of tariffs but once join they send a a letter with tariffs over 40% more expensive even tho they dont show shows tariffs on their own website, communication also poor & Managers wont speak on the phone or call back

Signed up today and Georgia was most efficient and helpful. Made for an enjoyable experience. Looking forward to savings ahead.

Switched over from a wholesaler to Electricity in a Box and we're saving more money than before! Super happy with the service and rates, one of the cheapest in my area. I have no idea how I stumbled across them as they're not advertised on many utility comparison sites, but I'm so glad that I did.

Great initial service by Aussie staff member Georgia as we signed up. All questions answered about time of use smart meter pricing in Ausgrid area. Looking forward to cheaper grid power and higher solar feed in tariff

Found this company only by change. Finder and Canstar do not even have them listed for power in Victoria. They are the cheapest and easiest to change over to. I got my first bill yesterday and the rates are the same as they said on there welcome letter

Found them via the Victorian Government comparator website. The rates offered were very competitive and in line with what they said on the Government site. Rang Georgia to ensure there were no catches and then signed up online very easily.

I know these guys are new to the market but joining up was seamless. Then I moved house and that experience was even better!
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