Effective Home Arvostelua 

Installation was delayed twice. Now almost three months after we have still not generated anything. I initially put this down to the poor weather we’d been having, but even after a week of sun there is nothing generated. I spoke to someone on 20th March and was told I’d get a call back from the technical team, but still nothing. I’ve called five times this week and sat on hold for 15 minutes each time until it prompts you to leave a message (which I have) then the call ends, but no one will answer.

I recently had my installation completed by Effective Homes, and I couldn’t be happier with the whole experience.

The initial survey was carried out on time and was thorough and accurate, which gave me confidence from the very start. The installation itself was excellent — everything was completed to a high standard and with real attention to detail.

What really stood out, though, was the support throughout the process. Joy was fantastic from start to finish, always on hand to help with any questions or concerns. She was polite, professional, and genuinely cared about making sure everything went smoothly. She’s a real credit to the company.

Overall, a great experience and I wouldn’t hesitate to recommend Effective Homes.

I’m extremely disappointed with the service we received and feel compelled to warn others.

From the outset, we were given misleading and, in some cases, outright false information. We were told that scaffolding could not be placed at the back of our property, which we later found was not true. We were also advised that installing solar panels on a north-east facing roof would perform just as well as on a south-east facing roof—something that is clearly inaccurate and has had a direct impact on the system’s effectiveness.

What’s even more concerning is that the design and positioning of the solar panels were changed without our knowledge or consent prior to installation. At no point were we informed or given the opportunity to approve these changes.

This installation was carried out under a government eco grant, meaning we didn’t pay for the panels ourselves. However, it honestly feels like this is the reason we were treated so poorly. If we had been paying customers, there is absolutely no way we would have been treated this way.

The quality of the installation is also unacceptable. A thick black electrical cable has been run directly up the front of our house, which looks terrible and completely disregards the appearance of our property.

To make matters worse, the scaffolding company has left multiple holes and damage to the front of our home. Despite raising this issue, Effective Home seem completely uninterested in resolving it or taking responsibility.

Overall, the experience has been frustrating, stressful, and deeply disappointing. Poor communication, misleading advice, lack of transparency, and substandard workmanship have all contributed to a result that falls far below what we were promised.

I would strongly advise others to proceed with caution.

The only way to get any response from Effective Homes seems to be by posting here. This is now the second time I’ve had to write a review. The first time was because a “3‑day installation” ended up taking six months – and that was three years ago.

I now have another issue that’s been ongoing for some time, and once again I’m getting no proper response. I contacted their complaints department last week and still haven’t received a reply.

If you’re thinking about using Effective Homes, think again. Honestly, stay well clear.

I have installed solar with battery with them, nearly 10 months now my export approval not set up yet , I call them several time ,but poor response

We had a good survey/sale visit but were told the panels could not be connected to a sub meter which we have been told is incorrect. We have split phase electric supply and were told we needed two inverters. We heard nothing about for 3 months until we were invited to apply for a date by phone on a first come first served basis. The phone wasnt answered for 4 occasions and an hour of attempts but we did get through and booked.
Super fitters arrived with one inverter, told us this ok, and fitted in a few hours v efficient BUT fitted to phase supplying garage and alarm only so totally useless set of panels powering about 50 watts in the home. Feedback guys questioned about the fitting snd they asked tech support told all ok . Yet to be resolved despite inappropriate full payment.
The service is great in some ways - sales, texts, waste, dates once booked, but the tech planning and delivery is poor. So far..

We took up the British Gas sponsored link for the supply and installation of solar panels, inverter and a battery.
The pre-sales engagement from Effective Home was excellent; thorough, informative and good value.
The post sales follow up was poor with little feedback.
The installation was OK in February but with a rushed and poor handover with no documentation provided. We have not been able to fine tune or complete the set up.
Multiple requests for technical support were just acknowledged. A real disappointment.

(Regarding the response given below. Full details were provided back via Trust Pilot 2 days ago on 25 March. Our emails over the last 6 weeks were just acknowledged).

The Technical Lead is now in contact (1 April) and is working to address the issues.

Sadly, it is still the same .. (13 April) ….. not fully functional and not retaining settings.

In August 2025 I had a 16 panel solar system with battery fitted by Effective Homes. Everything went well and I'm more than satisfied with the instalation. So when I decided to increase the battery size I had no hesitation in going back to Effective. They installed an additional battery in March this year. After the installer left I noticed several problems, the new battery had not been earthed, the new battery had not been mounted at the manufacturer's recommended distance from the existing battery, probably because the battery management cable that runs between the two battery units wasn't long enough. That cable has a bend at one end which will no doubt in the future lead to premature failure.
I have raised the issue on 3 separate occasions and to date have been completely ignored. Not the type of response you would expect and something that you should consider if your looking to select effective homes as your solar installer of choice

As you can see Effective Homes responded to my review on the 17th March asking me to be patient, well I have been patient its now the 11th April and still no contact. This speaks volumes of how they regard customer service, be warned

I had solar panels installed by efficient home in December 2025. Within 3 months on 26 March 2026 my solar stopped generating energy. I called several times to customer serving center to get the right person to speak to. When I called for the first time the lady didn’t want to listen, neither asked my postcode and just said someone will get in touch with you. I felt she just wanted to end the call. Later called again and someone else spoke to me saying I will get call back from engineers in 48 hrs. No call for the next 3 days. I called again and this time someone with knowledge of understanding problems asked me to do some check, which I did and he said he will send me an engineer to check. I did have an engineer come to me and sorry we have back log don’t got delayed to call. The engineer checked the fault and said it’s the inverter problem which he will speak to EH and get a new inverter. It’s been 20 days from the time the problem started since I didn’t get any reply neither from the company or the engineer I call EH again and the person on the phone said to me he will send another engineer to my place to check since it was strange to him that my inverter is faulty. I don’t understand why can’t someone sort the problem quickly. I know they have a back log but that’s not the reason customers should suffer. If the solars were given free I would say nothing but we paid for it. I was asked by many of my friends to give the contact of the company I got my solar panels installed from. I only say don’t as installation may be great but service is ‘ THE WORST’

I have to admit when the old NHS van pulled up with our Solar panels and power wall and he needed my husband to help unload it. I did wonder if it was some cowboy outfit!!!
But we are pleased to say everything has gone smoothly, a few communications problems, especially where the scaffolding was concerned, but apart from that everything happened as and when it was supposed to. The roof fitters were excellent and had the panels fitted in no time. The electrician and his young apprentice were here on time working on a realy horrible rainy day, but never stop until we are all up and running. As we only got everything finished yesterday 10th March 26 we are still learning how it all works.
Excellent company would highly recommend

The positives:
-Fast installation
-Well priced

The negatives:
-Inverter issues 19 days after installation
-no technical support of any kind for over a month

I had an Effective Homes Solar Panel system fitted in November 2025. The process was fine but by March 2026 my electricity bill had doubled!!! Not what I expected. After four attempts to get help from Effective Homes I got through to Blake Humphries who investigated my concerns in a very polite and courteous way. He helped me check my system (which for a 75 year old clattering about in the attic was a bit of a challenge) and all appeared well. His advice to contact my energy provider has been followed and I look forward to the Solar Panels reducing my electricity bills.

Very helpful and efficient right through.

Would like to thank Rebecca for sorting out my paperwork it was all done pretty fast and sent to me by the end of the day like promised she’s a real credit to the company

From start to finish things have gone very smoothly. Good communication throughout the project and a good bunch of cheery guys on the installation team. It's still only a few days since installation but happy with everything so far.

I would have rated them 5, but there was a mix up on the planned installation date. No one turned up. I didn’t find their communication great on this matter. However when the system was installed I was very happy with their team. I am confident from other reviews I was just unlucky.

I am really happy with the entire process from start to finish. Effective kept me updated regularly through emails and phone calls. The installation was quick, and the team was tidy and efficient. I would 100% recommend them. The negative is that the scaffolders were not very good at communicating, and by mistake blocked us from opening the rear doors, so we had to walk around, not the end of the world, just a nuisance.

Since my solar panels were installed in November the FoxEss inverter has not worked as it should have worked on 3 occasions with loss of data sometimes for weeks at a time.
I have had NO support from Effective Home at all. They don't respond to complaints or concerns, told me on one occasion that they had not received my emails requesting technical support despite my using the email address on the post-installation paperwork.Then they ignored those emails when sent again to the correct address and still have not bothered to contact me after 3 weeks.
For the 3rd time the FoxEss inverter is not working as it should. Last time in desperation I had to contact FoxEss myself and today I have waited for hours on the phone for someone at Effective Home to answer.
If there is a problem with the inverter and it is under warranty Effective Home have a duty to look into it and replace it.
By persistently ignoring their customers who have spent a considerable expense on a system, they do not seem worthy of any business.
You would not expect this kind of response if you had purchased white goods or a car that turned out to be faulty. It is appalling.

Be very wary of dealing with this company via referral partners such as Halifax. If you shop around you may find the £750 incentive discount doesn't really exist at all as they start out more expensive anyway. My advice would be go direct to them first , get their cheapest quote THEN go via Halifax to get them to honour £750 off and see how you get on.

For reference I was quoted £6900 then £6300 for 3.6kw solar and 5kwh battery.

Their accusation of my making threats will ironically be passed for consideration as defamation it has been near full day dealing with their meltdown that someone dared to complain. If they are like this at quote stage can only imagine issues if you had a real problem post install

Worth pointing out that effective home then tried to get this review flagged for illegal or harmful or defamatory content. When Trustpilot didn't remove it they created reply below.

I won't be intimidated out of an honest review.

I said I had no choice to post a review. I didn't threaten to do so. I just did it