I ordered a single chair bed with a 3month delivery as the colour I wanted was not in stock. I was happy to wait 3 months, however 1 day before delivery I received a phone call to say that they did no... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered a 4-1 pool table through amazon that was listed by them as a 3rd party seller, order accepted and then a day later cancelled by Eeezahome. Delivery was just down the road as well, probably 20... Näytä lisää
Yritys on vastannut
I ordered a The Mobility Scooter from EEEZA on the 26/3/2026. Paid $3499/99 . Received the Scooter 15/7/26. The Scooter arrived in a well constructed crate made from angle iron , covered with thick c... Näytä lisää
Yritys on vastannut
I ordered the 5 tier natural wood shoe storage cabinet organizer. It arrived quickly. I didn't realize that it would be IKEA style in that I would have to build it but the instructions were easy to... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Eeeza is a full-service e-commerce platform designed to meet a wide range of lifestyle needs, offering everything from premium fitness equipment and table tennis tables to essential household items.
Yhteystiedot
WHS C, Building 6, 161 Manchester Road Auburn NSW 2144, Australia
- (02) 7255 9868
- customerservice@eeezahome.com
- eeezahome.com
3,0
Keskitasoinen
74 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
WARNING
WARNING. WARNING. WARNING. DO NOT BUY FROM THEM.
They sent me a faulty scooter. They then asked me to fix it myself or get it fixed. They sent the wrong parts. After 6 weeks I still don't have a working scooter. I got fed up so asked them for a new working scooter. They lied and said they don't have any. They're telling customers they have plenty in stock on their trade me auction. Am now demanding a full refund and will be taking further action against this company.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi, we understand the situation and appreciate your patience.
The tires of the electric scooter you purchased are considered consumable items and are originally not covered under the warranty. However, considering your case, we arranged to send you a free tire. We also explained that this is a tubeless tire (does not require an inner tube) , and you could either replace it yourself or have it replaced at a bicycle repair shop, for which we would reimburse the cost. Nevertheless, you did not accept this solution and insisted on a return and refund, to which we agreed.
However, we have been unable to process the return as our repeated phone calls have been unanswered. If you still wish to proceed with the return and refund, please contact us promptly by phone.
I recently bought a BO3 mobility scooter
I recently bought a BO3 mobility scooter.
It was delivered to my home within a week.
I am absolutely delighted with it.
It looks great and goes perfectly.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
We're glad to hear that you're satisfied with our delivery speed, we will keep improving our customer service so that we can serve you better in the future.
We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
Scooter Scam Do Not Buy Off Them
My 14yr old son saved his hard earned and birthday money to buy the 2000W Dual Motor 11-inch, Electric Scooter Under 2months ago. It was very rattly, found the Scooter very loose, the steering column loose and broke. It is Very dangerous even when fully tightened. My son went to school on it as he usually does and as he was going about 25km, he went to turn and the steam broke. I am so grateful he didn't get seriously hurt. I have sent E-mails and called and kept getting no response and been told lies.
Many other people have had the same / similar issues.
I will give them a little bit more time to resolve this issue otherwise will be taking them to the small claims court advising Trade me which they will ban them on their site and the government agencies to get this scooter banned in NZ for safety and non-compliance.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi Bernard Winterburn, The safety of our customers, particularly a young person like your son, is our absolute highest priority, and we are incredibly relieved he was not seriously hurt.
I have already informed our team about this issue. Could you please leave your order number and contact information here? Our Customer Service team will prioritize your reply.
Do not buy anything from this company!!
Do not buy anything from this company!!
I’ve ordered adjustable bed table but it delivered without any instructions or manual also was very dirty. The worst of worst was the quality was sucks!! There is no point any any of buying from this company! It is rubbish!!!
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi there, I have already informed our team about this issue. Our Customer Service team will prioritize your reply, please leave your contact information and we will get back to you asap. Thank you for your cooperation!
Sincerely,
The EeezaHome Customer Care Team
So impressed with the quality of my new…
So impressed with the quality of my new Brio Sofa!
Quick delivery and simply a stunning addition to my home.
11. lokakuuta 2025
Vastaus yritykseltä Eeezahome
We're glad to hear that you're satisfied with our delivery speed, we will keep improving our customer service so that we can serve you better in the future.
We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
Pre-ordered item
Pre-ordered item
Told one day dates month later called back told another month and a month later still arguing on the phone to find out what happened.
To the point Brisbane office is even wenging about the Sydney office because they won't have to phone calls.
To the point now trying to get the money back off VISA because it was a waste of time
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi stuart jaeger, I have already informed our team about this issue. Our Customer Service team will prioritize your reply, please leave your contact information and we will get back to you asap. Thank you for your cooperation!
Sincerely,
The EeezaHome Customer Care Team
ESCOOTER SCAM
Received 2000w escooter with wobbly steering and the whole deck moves side to side. Will not respond to any emails of mine over the past month. Absolute scam. Fell off while using this and wrecked myself because of the faults. Do not buy from this company.
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi Kayden Mizzi, I have already informed our team about this issue. Our Customer Service team will prioritize your reply, so please allow us a little time to get back to you. Thank you for your cooperation!
Sincerely,
The EeezaHome Customer Care Team
WOULD GIVE ZERO STARS
Purchased a $800 scooter for my son for his birthday. Put it together to find the steering super loose and dangerous even when fully tightened. There are so many rattles, we can hear him coming from a mile away. Even had a bike shop check we tightened everything correctly who said it’s faulty. Called & told to send an email to customer service. Sent an email with video to never hear back. Do not buy from this company. Do not think because they are in Auburn they are a shop. I drove there - It’s a shell company operating out of a factory bay. Complete junk. Spend your money elsewhere.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi An Gee, we’re very sorry to hear about your experience. Could you please leave your order number or email to us? We'll contact you to solve this problem asap!
Sincerely,
The EeezaHome Customer Care Team
Useless and unresponsive company- do not buy
Sold me an ebike with no battery in the box. Tires appear used. NO response from the customer service email. When I called the number can do nothing except refer me to the customer service email that doesn't respond, and tell me this has "never happened before because the QC is very good". Do not deal with this company
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi Stephen Skelly, I have already informed our team about this issue. Our Customer Service team will prioritize your reply, so please allow us a little time to get back to you. Thank you for your cooperation!
Sincerely,
The EeezaHome Customer Care Team
Avoid this shop.
Product was totally different from description and photos shown on website and quality was very poor. Don't recommend this shop at all.
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi KC,
We’re very sorry to hear about your experience, and we sincerely apologize that the product you received did not meet your expectations. We take this type of feedback very seriously.
We would like to make this right for you. Could you please contact us at customerservice@eeezahome.com with your order number so we can look into this immediately and offer you a suitable solution.
Your experience matters to us, and we’ll also review our product listings to ensure accuracy and prevent this from happening again.
Sincerely,
The EeezaHome Customer Care Team
Deceptive Drop Shipping Practices - Avoid
I ordered a Hi-Fi cabinet and didn't realise that Eeeza Home was drop shipping company. They use the term 'pre-order' on their website with no explanation of what that means or a timeframe for delivery. No big deal, I'd just need to wait a bit longer for it. But after waiting four weeks with no contact from them, I reached out to them via email. A day later they confirmed my item had arrived in Australia and was awaiting domestic shipping - it would be one week away from being delivered. No problem, I thought. Two more weeks went by and I heard nothing again. So I emailed them mentioning deceptive drop shipping practices the ACCC and opened a PayPal dispute to recover my purchase cost. They emailed back after a couple of days and claimed that they could provide a refund minus a 10% cancellation fee because they had already procured the item - outrageous. At about the same time, I received a response from Eeeza Home via PayPal offering a full refund or option to wait a bit longer as there had been a delay and the item wasn't actually in Australia yet. I opted for the refund and they issued it almost immediately. Don't deal with this company, but if you do, use PayPal. I purchased an alternative Hi-Fi cabinet from Temple & Webster who I have never had an issue with.
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi Alister Laidlaw,
We’re truly sorry to hear about your frustrating experience with your order. We completely understand your concerns about the unclear use of the term “pre-order” and the lack of timely communication on delivery updates.
We apologize that this created confusion and caused you to wait longer than expected. Your feedback has highlighted areas where we must improve — we are now working to make our website wording clearer (especially around “pre-order”), to provide better delivery timeframes, and to ensure our communication with customers is more consistent and proactive.
Regarding the cancellation policy, we also understand your concerns and are reviewing this to make sure it is both transparent and fair.
We’re glad to hear that your refund was issued promptly, but we regret that the overall experience fell short of your expectations. Thank you for sharing your honest feedback — it helps us improve and provide a better experience for future customers.
Sincerely,
The EeezaHome Customer Care Team
Product undelivered
i ordered a portable power station from them. i waited for weeks,and have monitored their tracking service. i was so excited when it finally updated that it was out for delivery. a few days passed without an update, and suddenly said that it had been delivered. Needless to say I've not received my order. i have emailed them multiple times, without a response. the number they have on their website is, I'm assuming a bogus number. please consider before buying from them
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi John Paul Realina,
We are very sorry to hear about your experience and deeply apologize that you have not received your order despite the tracking showing it as delivered. We completely understand how frustrating this must be.
We take cases like this very seriously. Please contact us at customerservice@eeezahome.com with your order number so we can immediately investigate with the courier and provide you with a solution.
We also regret that your emails went unanswered and that our phone contact caused confusion. We are reviewing our customer service channels to make sure that every customer can reach us quickly and reliably.
Thank you for bringing this to our attention. Your feedback is valuable and will help us improve.
Sincerely,
The EeezaHome Customer Care Team
Do not buy from this store it’s a scam…
Do not buy from this store it’s a scam you won’t receive your items happy to take your money like any scammer but when you wait for weeks for items that state delivered and it hasn’t and they refuse to help you or ignore you for weeks on end that’s another story il be taking my complaint further
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi Abbie Corten,
We are truly sorry to hear about your experience and the frustration it has caused. We want to assure you that we are a legitimate business and never intend for any customer to feel misled or ignored.
It is unacceptable that you have not received your order despite the tracking information, and we sincerely apologize for the lack of timely support. Please contact us directly at customerservice@eeezahome.com with your order number so we can urgently investigate and resolve this for you.
We take feedback like this very seriously and are actively working to improve our communication and support response times so that no customer feels left without help.
Thank you for bringing this to our attention, and again, we are very sorry for your experience.
Sincerely,
The EeezaHome Customer Care Team
Eeeza home isnt great as a company
waited 4 weeks for a product to come from overseas apparently, only to be delivered a day after i was told it was coming, upon opening it,broken panels, the glass doors only just hanging on, chips on every panel,was advised they wanted to just replace the panel and it will take another 30 days, i have asked for a refund, only to be advised from customer service that goes by christin, saying i have only supplied her with 1 photo of a damaged panel, and under the policy it isnt refundable. so i have had to involve department of fair trade, and ill be happy to go to small claims court. i have supplied over 15 photos showing all the damage. i also have had to screenshot all the back and forth emails as you can not get anyone on the phone to discuss. so buyer beware they will take your money, deliver crappy products and then refuse to refund, i purchased this as a housewarming gift for my daughter, she is upset with what has been delivered to her new place,and im dissapointed that i have put her through this crappy experience.
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eeezahome
Hi belinda,
We are deeply sorry to hear about your experience and sincerely apologize for the condition in which your order arrived. It is absolutely unacceptable that a product intended as a housewarming gift for your daughter caused disappointment instead of joy.
We also regret that your attempts to resolve this with us have left you feeling unheard. Thank you for providing photos and detailed communication — we will review this case again with urgency to ensure it is handled properly.
Your feedback highlights serious issues we must improve on, including product quality checks, communication, and after-sales support. We are very sorry for the stress this has caused you and your family, and we take your case extremely seriously.
Sincerely,
The EeezaHome Customer Care Team
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