edwardlloydparking.co.uk Arvostelua 

I would NEVER use this unprofessional, inefficient and deceitful company again!

On the morning of our departure I received ELEVEN calls requesting information about our arrival time at Terminal 5, all from different numbers and all callers spoke broken English so getting them to understand that we were en-route to the airport and would be arriving at exactly the time stated on our original booking was both tedious and distracting.

Upon arriving back at Terminal 5 I again received several calls - the first one being as the aircraft taxied to the stand - requesting information about our arrival and reiterating the need to call them once we were at the luggage carousel.

Upon retrieving our luggage, we called to say we would be heading to level four - as advised - only to have to wait 15 minutes for the person to arrive with our keys and then be faced with a £15 charge to exit the car park due to their inefficiency and delay.

The car was filthy inside with footprints evident on the dashboard and inside windscreen, my car is valeted every fortnight and was immaculate when I dropped it off so it was evident my car had been used by others rather than being parked in a secure location.

This company is a complete shambles and are totally dishonest, DO NOT USE!

Avoid. I would never trust this company with my car again.

I used Edward Lloyd Meet & Greet at Heathrow and, after my car was returned, several items were missing from it, including my EV charging cables, work safety shoes and my wife’s vape.

The matter was reported to the police and a crime reference number was issued.

I also reported it directly to Edward Lloyd. On 25 August they told me they were investigating it “with the utmost priority” and would contact me “very shortly”.

That follow-up never came.

I am not accusing any individual of taking the items because I do not know who removed them. What I do know is that items were missing after my vehicle had been in their care and their response afterwards was completely unacceptable.

When you hand over your car and keys to a meet-and-greet company, trust is everything. Mine is completely gone.

I would not use Edward Lloyd again under any circumstances. If you do, remove absolutely everything from your vehicle and photograph it thoroughly before handing over the keys.

Our flight was cancelled the night before it was due to leave, because of mechanical issues with the plane, so we had to leave the following day instead. When I told the company this to change our drop of time they then charged us an additional £40 for the change of time. Not only did we lose a day of our holiday but also got charged an extra fee for less time in parking. Customer service was very poor and we had to wait for 45 minutes upon arrival back even though we followed instructions. The exterior of our car was absolutely filthy when it was brought back to us. Will never use this company again.

Do not use this company. Not only is their supposed "meet and greet" service nothing like you'd expect, ie. they do not turn up to meet you at the time your flight arrives,but our car was in a disgusting state and had very clearly been rifled through looking for items to steal. To our knowledge they only stole some designer prescription sunglasses but they didn't even attempt to cover up the fact that they'd been through the car looking for valuables. The boot particularly was in disarray with things strewn everywhere. The company have not responded to our complaint. The theft has been reported to the Met Police who have responded with further horror stories about this company which are apparently beyond their control. Next time I would rather leave my car in a field myself than pay these cowboys to look after it. Disgusting company.

Hidden tracker showed out car was driven into central London. Twice during our vacation. Also driven at high speeds over 90mph
The gas tank was completely empty and there were scuff marks all over the rear bumper.
We would never have used this company if we had read reviews before the booking.
So your homework. Stay away from this group of crooks.

I have read the negative reviews on here but I can’t thank Edward Lloyd enough they were punctual on both drop off and pick up and my Mercedes SLK was as I left it - I will certainly use again - and also both drivers were super chilled and really nice guys

DO NOT USE THIS COMPANY! They drive your car all over the country.

They took my car over 200 miles from where they assured it was ‘kept’. I got a parking ticket in the post from Grantham, whilst they were in possession of my vehicle (near to Heathrow airport). Taken without consent, so reported to the police. Refused to pay the charge to date.

Radio silence. No apology. No compensation. Absolute joke of a business.

Up until the last part, the experience was good.

We booked, we had good communication.
We advised 30 mins prior to arriving at Heathrow, we were met and the car was collected. No issues.

Be aware that you will need to pay for ULEZ if applicable and also the airport charge - understandable.

Upon return, they track flight, also advise when in baggage. We did this and we were met after we departed airport. Again no issues.

However, the car was driven the day before return, in a ULEZ zone. It was only through checking dashcam footage we had seen this. We were not notified and therefore would have received a fine.
Thankfully we noticed in advance.
Technically TWOC (Taken without Consent) if you hadn't agreed to this.

They agreed to refund the ULEZ, however this took 3 days and numerous phone calls to receive.

Not a bad service, nor great, I don't think they care if they get you any fines, nor will they let you know. Would strongly advise dashcam and review footage upon collection.

I am extremely disappointed with my recent experience using this company’s Heathrow parking service.

I left my car with them while my family and I were on holiday, trusting that it would be looked after and returned in the same condition it was handed over. Unfortunately, when I collected the vehicle on our return, it was clear that it had been damaged while in their care. This damage was definitely not present when I dropped the car off.

Finding your car damaged after a holiday is stressful enough, but what has made this experience worse is the lack of accountability and clarity around how the damage occurred. When you leave your vehicle with a professional parking company, you expect a basic level of care and responsibility. Sadly, that expectation was not met.

This situation has also been particularly difficult for me personally, as I am currently awaiting a knee operation and already struggling with walking and mobility. Dealing with unexpected vehicle damage, inspections, and the stress of resolving this issue has added unnecessary strain at a time when I should be focusing on my health.

I want to make it clear that I did not want to escalate this situation or leave a negative review. I would much prefer a fair and reasonable resolution, such as a full or partial refund or appropriate compensation for the damage caused while my car was in their care. Unfortunately, so far, this has not been handled in a way that reassures me as a customer.

I hope the company takes responsibility and improves how situations like this are dealt with, as this experience has left me very reluctant to use or recommend their service in the future.

So ..firstly having read all the reviews after our booking. We should have been more cynical.
This company we now know is run by to Pakistani brothers who after the years..and after reviewing reviews.
Will ..1) take your car home and use it as Thier own personal taxi.
2) rob your personal items from your car.and then state policy
3)charge you a premium ..when in fact they park your car in a field.
4) the police are fully aware of this rogue company..... Just look on comp ies house to see if it's there.! It's not
Scammers .. fraudsters and condratictory serial liars.
They smashed our car. Didnt return out calls. .
Beware.!!
Heathrow airport is fully aware of these scamming duo.

Used this company in December. Wasn’t the smoothest of drop offs but we got it sorted in the end. Picked up our car a week later and the lights weren’t working properly on our way home, we thought perhaps since it had been sitting for a week a fuse had gone. Fuses changed - still a problem. Bulbs changed - still a problem. Finally had a garage take a look at it - multiple wires have been EATEN by what they think are rats. £300 worth of damage. Where the hell was our parked!?

Excellent service.All
Went well.The driver met us at the airport and picked up the keys.On the return we called them after getting the suitcases and the car was there by the time we got out .Reasonable price too.highly recommended.

Car was returned with a lot of debris in the footwell but otherwise in the same condition as drop off.
However there were two major issues (full details below):
- Extra charges
- Harassing phone calls and texts from the company on multiple different numbers

At Heathrow - 2 x £7.50 charge to be paid on dropping the car off and picking up for the short stay car park - only evident after receiving the confirmation email.

The main issue was the communication from the company. The day before I received a text and call whilst at work from an unknown mobile number. I am unable to have my phone whilst at work. On the drive back I received two further calls, was able to answer the second one and verbally confirmed the arrival time as per my booking.
I then received four further calls from the same number. 2 at 19.29, 2 at 19.30, followed by a text saying ‘please confirm!!!’. I replied to say that I had already spoken to them (on the same number) to confirm.

On the drive to the airport I called 3 times from 20 minutes away to the number on the confirmation email (as instructed) and it went to voicemail each time. I was then scolded by the driver on arrival for not calling & had to show him the call log!

This theme continued on the way back. At 2000 I received a call from a different mobile number asking if I had made my first call to say I’d landed yet. This was an hour before I was due to pick up the car and as we were taxiing in the plane. I was asked to call back when we were through security. 20 minutes later I received a call from the original mobile asking the same question & when I explained I had already received a call I was told ‘that was the driver he shouldn’t have called you’. 11 minutes later.. a call from the driver again. By this point we were through the passport check so were able to go up and collect the car. On arrival we were asked ‘what took you so long?!’.

Overall I would not recommend this company - significant extra charges that are not noted prior to booking & I felt harassed each side of the holiday with calls. The various people working for the company clearly do not talk to each other or have a centralised system for confirming details!

We have used Edward Lloyd on numerous occasions. They are friendly, professional and reliable. Wouldn’t use anyone else. Would highly recommend.

These people helped us out big time when we were scammed by another meet and greet at Heathrow. They were very helpful and pick up was very straightforward. Would definitely recommend and use again.

Great service. Friendly, courteous and really quick. Would definitely use them again.

Friendly service and prompt … however we have received two ULEZ fines caused by them when they moved to car to the long term site they use . £180 in total . Plus they collected the car from the Atrium hotel instead of us dropping it at the airport in the morning, which obviously incurred a taxi fee .

The fact you pay extra for the car park, £15 in total should be something the company picks up as others do this.
The guy was the same who took the car and dropped back. Simple said, 'nothing is free in life'...yet he used the passenger car seat to recline in and the car heating before we came back...yes we noticed!!
That was the most conversation I got from him. Not so much as an hello, thank you or check the car with you etc.
Somehow they also clocked up around 40 miles on the car...did the car also go on holiday?!
Just use one of the off airport parking ones who drop you in a coach, it's much easier.

I park for Heathrow a couple of times a month on average. Use Edward Lloyd parking every time, they are reasonably priced, courteous, prompt and reliable.
A call from them to check you are on the way, clear communication about pick up and drop off times and places.
I have used may other Meet and Greet companies in the past, none of them come near to Edward Lloyd service.
Highly recommended

Awful. Told us on arrival back in the uk to meet him at the drop off area rather than in the short stay car park (where we dropped off) as this would avoid the car park charge. One week later and we have a fine for £70 for our car being in the drop off area! They have been useless in their communication response.