Eden Motor Group Arvostelua 

Quick, friendly and a good deal. Will buy again from them

I’ve lost both time and money dealing with Eden Kidlington, and I feel compelled to warn others.

I purchased a Citroën Berlingo van from them (despite them being a Vauxhall dealership). During the sale, I was heavily encouraged to purchase their extended warranty, with the promise it would cover most issues and give me peace of mind. I reluctantly agreed — a decision I deeply regret.

Within 3 months, I experienced battery issues — the van wouldn’t hold a charge and needed to be jump-started regularly. Eden Newbury (closer to where I lived at the time) was initially unhelpful, but Eden Kidlington eventually replaced the battery under the Spoticar warranty in November 2023.

Fast forward to May 2025: the same issue reappears. I had recovery out three times, all confirming the alternator was fine and suggesting a parasitic drain. I informed Eden’s head office and booked it in, explicitly noting that the battery had previously been replaced and something was causing it to drain.

I was told diagnostics would cost £150, but if a fault was found, it would be covered. I also asked about a courtesy vehicle and was told yes. However, on arrival, they had no courtesy car available. I was stuck until someone could pick me up.

Later that day, I was called and told further testing would be required — for another £150+VAT. I agreed reluctantly, still hopeful the warranty would cover the issue. What I didn’t see until the next day was an email sent late the previous evening, stating that because it’s a Citroën, they didn’t have the proper tools to fully diagnose the issue. This is despite charging me more money for diagnostics!

Two days later, still no courtesy car, and no communication until I chased them. On the third day, I was told “no fault found”, but I needed a new battery at my own cost — over £200. Nothing would be covered under warranty.

I reminded them they installed the battery, but was told it was an aftermarket battery with only a 12-month warranty, which had just expired. I refused their replacement and returned to the dealership to collect the van.

I asked to speak to the manager. His attitude was dismissive and unhelpful. I pointed out the contradictory information and lack of service, and offered to pay only the original £150, given the circumstances and their own admission (via email) that they couldn’t do proper diagnostics. He flatly refused and threatened to withhold my van until I paid.

After further arguing, he suddenly said, “Oh, we didn’t realise your van is 8 years old,” and reduced the charge to £240 — still outrageous for no resolution. I asked what they actually did for diagnostics, and was told they found and removed an aftermarket fuse. I never installed any fuse — this is how the van was when I bought it from them. When I asked what the fuse was for, I was told no one knew, and the technician was not available. I left my email for follow-up — and unsurprisingly, I’ve heard nothing since.

Avoid the Extended Warranty – It’s Virtually Useless

One of my biggest regrets is purchasing the extended warranty. It was sold to me as essential protection “just in case something goes wrong.” Yet when something did go wrong, the warranty covered nothing — not the diagnostics, not the battery, and not even proper investigation. All I got were surprise charges, poor service, and vague excuses.

If you're offered the extended warranty — don’t waste your money. You’ll be left fighting to get any support, and paying out of pocket anyway.

Summary:

Warranty was effectively worthless.

Poor communication and last-minute hidden charges.

Staff were dismissive, unaccountable, and more focused on getting paid than helping.

They admitted they didn’t have the right equipment but still charged for diagnostics.

Zero resolution.

Buyer beware: If you value transparency, aftercare, or proper diagnostics — avoid Eden Kidlington at all costs.

Friendly informative front desk staff at Vauxhall Fareham. Happy to help and came back fast with any queries. Good visual inspection videos. And proactive with sorting warranty issues.

Personal service was very good and I'm very pleased with the vehicle.

Amir was very helpful in my vehicle purchase.

Friendly and efficient service. I will be going back many times

Came in as quite complicated with two Mazdas that needed selling and they went through all the options in a timely manner

FAB service. Very helpful staff.

Generally Ok experience but not so good this time.I had always had my cars paid through my business account and when I ordered my third car from Eden I wasn’t told that had to change. A couple of days before pick up I was told they would only set up with my personal account. No notice, no apology and didn’t respond when I complained. Not great.
I have already emailed the customercare email address and no one replied so I'm not sure how genuine the below response really is.

Always a great service. Staff a great. Barbara on Service is one of the best and so helpful. She put 200% into her job and Eden should be so pleased.

Great experience with Hassan. Quick and smooth process

The team were great. I had to travel from Worcestershire to Banbury and I was pani cing ti get there before they closed at 9pm Tuesday. Once there I was interested in the Renault Clio which they were more than happy to answer my questions.

Responsive, competitive pricing, excellent customer service

The service received by shashona was very good she took time to listen to what we wanted and found us the car we wanted .
Upon collection Ross helped with the paper work he was very cheerful , when shashona then showed us things about the car .very good service alround .

The sales advisor was friendly, knowledgeable, professional and honest. Everything went smoothly and I am delighted with my car.

It was really easy to book the service and MOT. All staff I was in contact with - on the phone and in person - was courteous and professional. I find the video that Eden sends at the end of the inspection very helpful to understand better my car and what they are looking for. There was no additional costs, I was charged exactly what I was told to start with. I am happy to continue with my service at Eden motor group. Maybe their cost is a bit higher than a private garage, but I find the transparent process gives me a peace of mind which you cannot put value on.

Always a first class service, Sandra Moore is forever accommodating with her help and knowledge

every ready and waiting for me.thank you eden.

Great service, quick, efficient and great communication