Eco Web Hosting Arvostelua 

I had a couple of niggles with my site, mostly because I hadn't been on for a while and was wanting to get it up and running again.
I submitted a couple of tickets on bank holiday Monday, marked priority as 'low' and was not expecting a response.
Both tickets were answered and and resolved very quickly, even the one where I needed an expert to walk me through my problem. Very impressed.

Speedy response and issue about updating log in for ftp access was resolved, thanks!

I've been signed up with ecowebhosting.co.uk for a while, in the hope of migrating a free wordpress.com site to its managed wordpress package, and getting an email system working. My progress has been much slower than I'd have hoped (partly because this is a side project) and I am starting to think I've not chosen the right hosting package or company.

I have registered three domains, but only have one full hosting package. The hosting package has just been "upgraded" and the control panel for the domain linked to that one is now completely different from - and very confusing in comparison to - the simpler control panel for the other two domains. I've no idea where I'm supposed to manage DNS from as there are seemingly different routes to doing it, but most of them don't actually work.

Support is slow to respond, and far less helpful than it needs to be, and apparently phone support isn't available, though I have had that in the past.

I'll be updating this review if I get the great support that many other reviewers apparently experience, as I'd much rather report a happy ending than have to go through the pain of finding a different hosting provider.

UPDATE 11/4/2025
Two days later and I am no further forward with my immediate issue, which is that the new email system appears not to offer POP3 access. A succession of different support people are asking me to try things without properly reading the information I've already given them, as if they had they'd see that I have already tried all these different things and that none of them work.

It appears the support people just want to give some random answer to get rid of you, and then I have to wait hours and hours to get back to the front of the support queue.

It's becoming increasingly clear I probably need to go elsewhere for web hosting.

SECOND UPDATE:
I'm upgrading my rating to two stars, as at least my problem is now finally being taken seriously and has been escalated. Some changes have been made at the server end and I can now apparently connect to the mail server via a POP3 connection. Unfortunately when the email comes through it is completely empty.

I'm a bit more hopeful that eventually some resolution will be found for this particular issue, but I'm still fearful I am going to encounter more show-stopping issues once I actually get as far as trying to transfer my website to the new host.

Update 20/03/2026
There's a happy ending to this sorry tale, but no thanks to EcoWebhosting. Ten days ago I finally got around to transferring our domain to Kualo, and have been able to accomplish more there in the short time since than in the whole of my time with Ecowebhosting. I'm really wondering now why I didn't do it sooner.

I’ve always found the support to be excellent and on this occasion was no exception. Support sorted the problem quickly and with minimum fuss.

The support team is fantastic. They know what they are doing and how to fix the problems that folks like me inadvertently create.

Plus, they are polite. Who could ask for more?

Having worked with a number of hosts over the past 20 years, the support team at Eco Web Hosting are second to none. Above and beyond with their support. Can't thank them enough.

Always 5 star. Fantastic support as always. Thank you guys

I like your services with below reasons
-prompt responses
-clear and straightforward guideline
I have little knowledge of this kinds of stuff, I still can completely understand what you guide us to get the problem fixed though.

I've been a loyal customer of Eco Web Hosting for about five years, and I can confidently say they are the best hosting provider out there! Their support team is truly remarkable—friendly, professional, and always reliable. They never disappoint! Any issue gets a response within 30 minutes and is resolved within an hour at most. Thank you, Eco Web Hosting, for your incredible service!

Quick and accurate response. Thanks.

I have been choosing Eco Web Hosting for more than 4 years as my hosting provider. They are the best. The customer service team is very helpful and they always respond and help me solve any issue extremely soon

I have been using Eco Web Hosting for about 5 years now. In that time, every time that I have submitted a ticket, I have received a response in under 10 minutes, and the longest it has ever taken to actually resolve the issue is about 25 minutes.

Bottom line, outstanding support!

I have used many services, EcoWebHosting has been the best of all for the excellent service and quick responses, without a doubt an excellent service that I recommend.

The team are super responsive and the services are really affordable for what’s on offer. Would definitely recommend to people in the future.

I needed to update nameserver information as soon as possible to get moving with a project. I contacted EWH and had my issue resolved promptly. All issues raised with the support staff at EWH are taken care of on time.

I've had an account at Eco since 2012 or so. I started with an account from a webclass but when I went through a couple of terrible well known webhosts, I began migrating to Eco. I finally moved all 10 of my websites to Eco in 2020. Their support team is really good and that's why I stay. I just registered 2 new domains and am planning to be here another 10 years. I love Rob and Shabs as they have more patience with me than most folks.

Always getting prompt response from the team, Always getting support on my issues or challenges i face. This as Very professional, keep it up.

Excellent reliable hosting products with useful features. Support is very efficient and helpful.

Today I have had another good experience with the support team at Eco Web Hosting. I have been using their hosting platform for over 10 years, and I have consistently received first class service and prompt responses to my queries.

I have successfully hosted more than 8 domains with EcoWeb over the years, and I remain very satisfied.