Eco Web Hosting Arvostelua 

I'm still new to website building...and there is a lot of vocabulary that I still don't understand...but I feel confident that if I'm truly confused, they will always answer my questions. They're on the other side of the world and they always answer within a day or so. So it gives me confidence to keep trying to figure things out.

I have experienced horrendous difficulties over the last few weeks with being unable to access my email account and my website had been inaccessible on occasion. My website manager informs me that this is mainly due to a migration of platforms. Service provision has been abysmal. Technical support response times are seven hours plus for loss of service issues. This has all been detrimental to my business which relies mainly on email enquiries. I am a small sole trader and can ill afford to loose business like this. Problems still persist with intermittent email connection - appalling! I would advise you not to touch them with a barge pole!

I woke up a few days ago to various family members (UK and abroad) moaning about email not working. It appeared that Eco had migrated the server(s) my three domains were hosted on! I received no warning, even though they had supposedly emailed me.

On logging in it appeared the move had already happened. I changed passwords for four email boxes but mine wouldn't work. I spent two days messaging via the ticketing system (6 hours response to the first urgent message - busy, obviously!), only to be given information which I already had. It turned out the SMTP port didn't like the password. I only discovered this by trial and error. Not once did “support” bother to look at their own server logs - this would have been instantly apparent. Also, why was I allowed to change the password to something “illegal”? This is basic stuff.

So, all's fixed. Wrong. My wife lost many years worth of webmail contacts, very unhappy (I've moved her to POP now, never trust anyone else's servers). Email mostly hasn't worked since, for anyone. Lost emails, SMTP errors galore. Their “service status” page happily reporting no issues whatsoever during this whole debacle. A couple of times their website software also told me I had “0 mailboxes”. That was a fun few hours!

Eco were superb for years but now I discover they were taken over a little while back. How very sad. I have now, as swiftly as possible, moved all three domains to new providers - phew, safe at last! And breathe. To support's credit, at least they changed the IPSTAGs for me within a few hours each time.

The team at EWH have gone over and above to identify and resolve how WP Mail can become operable on my WordPress sites.

The exchange of messages on their nifty ticketing hub has been superb.

I am glad I made after all my research the decision to move to EWH.

Novices like me need the experts like EWH.

Thanks again.

Keith

My experience with Eco Web hosting used to be great and their customer service was smooth and quick. But since they migrated a few weeks ago it's been a nightmare. My emails didn't work for a few days which seriously disrupted my projects.

Their customer service was USELESS - I would have to wait for hours before getting a reply (if not the next day), I was replied to by a different person every time, and their replies were pointless.

At some point I felt so distressed and helpless that I ended up in tears.

After a few days it was fixed but I've had email issues a few times since then.

Obviously no reassuring or apology email sent to their customers. This kind of service is totally unacceptable and I'm currently looking at migrating to a new host. 👋

If I could rate this as a zero I would. Since taking over Ecoweb hosting in the UK, Enix service provision has been abysmal. They have migrated the hosting platforms and in the process (I use the word process loosely), have created a trail of mayhem and rework behind them. Mail systems are repeatedly failing. Sites have been down as SSL certificates have not been implemented. Technical support response times are seven hours plus for loss of service issues. The service is atrocious. I used to happily recommend Ecoweb hosting to my clients for their hosting requirements. Never again. Absolute rubbish.

My website suddenly stopped loading in the browser, I tried to resolve it myself but then I had to contact customer care. They were very quick and helpful.

Fast action, helpful explanations to issues.

Great service and prompt response to queries which is often resolved quick, with ease.

Poor response time. Ignoring my issue for a week now. Something has changed as they used to be quite responsive but since they migrated our server, we have had issues every week. Currently have no access to emails across the whole team and can't get a response or resolution.

Update: 08/05/2025
Issues continue. Emails still dropping off daily. Currently have no access to emails across the whole team. Can't operate our business. Every day is a gamble to see if emails and website work. Experienced the SSL certificate issue others are reporting here too, with our website dropping off last week.

Update: 14/07/2025
The service is still awful. We obviously need to switch providers. The service is a little more stable now, but still every single week our emails drop off. We raise a ticket and either get told there was an issue with the server, or get useless guidance on using the correct settings. As if I couldn't list the correct settings in my sleep at this stage.

I received last-minute notice that my website would be migrated - right in the middle of a major product launch! While the migration itself was escalated due to my request and handled quickly, my email has not been working for over a week (during my launch!), and I can only imagine how many important customer emails I’ve missed because of it.

Support has been absolutely useless. I keep either getting ignore or receive the same copy-paste suggestions over and over, instead of actual troubleshooting, and when I asked to file a formal complaint, I was completely ignored.

This is incredibly disappointing because Eco Web Hosting used to be fantastic - support was responsive and helpful. Sadly, it’s clear from reading other recent reviews that I’m not the only one experiencing these issues. I will be moving my business elsewhere. It’s obvious they no longer care about their customers.

Helpful and always respond in great time

Eco Web Hosting was very efficient fixing a couple of problems I was having with my site. Highly recommended.

Really fast servers, prompt and courteous response to my questions and great prices.

Used to be amazing. I've been with them for about 9 years and have all my clients sites (around 50) with them. I believe they were bought out by HostPresto and ever since everything has gone down a massive hill. Customer service is very poor, waiting up-to 24hrs to get any response with urgent issues. One of my big clients was left without all of their business emails as well as secure website due to SSL issue after they migrated to a new system. I will be moving all of my business elsewhere.

If you need a hosting company you can rely for your business, this is no longer a good option. Don't do it, you will regret it.

I would give zero stars if I could. They migrated to a new server and in the move ALL my contacts have been deleted and I've spent DAYS trying to get my email working again. Now I'm getting junk in but all my work contacts are getting email bounce backs. It's so awful I've lost weeks of work, and tons of money. Plus I look really unprofessional. I'm moving to gmail.

not the best. not very happy with ecoweb. major problems with outlook. have done everything suggested by them and still not working. seems like customer services keeps repeating themselves on how to fix the issue.
thinking of leaving this company for good. not reliable, not efficient. will take this further if my business suffers from it.
highly advice not to go with this company.

I feel we got good service. Where I wasn't sure who's responsibility something was Eco stepped in and fixed it anyway. I'm very grateful.

Fast, helpful advice! EcoWeb support has always been a good experience. 💯

On Easter Bank Holiday Monday, I had a two-part issue with a domain name that I expected would be resolved the next day, or later, as it was important, but not particularly urgent. I was pleasantly surprised when literally a few minutes after opening a ticket, I received a response and the situation resolved to my satisfaction. Well done to the team!