Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phon... Näytä lisää
Yritys on vastannut
We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Näytä lisää
Yritys on vastannut
Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä ecoscent.co.uk
Yrityksen kirjoittama
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Yhteystiedot
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Yhdistynyt kuningaskunta
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,1
Hyvä
211 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A beautiful machine that makes my house…
A beautiful machine that makes my house smell lovely
21. marraskuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Tracey,
Thank you so much for your lovely review! We're thrilled to hear that your machine is working beautifully and filling your home with wonderful scents. There's nothing better than creating a welcoming atmosphere in your space!
If you ever need any further help or advice, we're always here to assist.
Best regards,
The EcoScent Team
For some customs reasons my order was…
For some customs reasons my order was sent back to ecoscent. No response or refund!
12. toukokuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hello,
Thank you for letting us know, and we’re really sorry for the frustration this has caused. We understand how disappointing it is when an order doesn’t arrive as expected, especially without clear communication.
A member of our team has reached out to you via email so we can resolve this quickly and make things right. We appreciate your patience, and we’re here to help every step of the way.
Best regards,
The EcoScent Team
I was in touch with Shanice from…
I was in touch with Shanice from EcoScent to buy a scent diffuser for my store and she made the process very easy. I would definitely recommend and all of their scents were beautiful!
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Julia,
Thank you so much for your lovely review! We’re delighted to hear that Shanice was able to make the process smooth and straightforward for you. It’s wonderful to know you’re enjoying our fragrances and that you’d recommend us.
If you ever need any further help or advice for your store, we’re always here to assist.
Best regards,
The EcoScent Team
Great Christmas scent,Delivery very…
Great Christmas scent,Delivery very quick,Quite expensive for a house hold.👍
6. marraskuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi John,
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying the Christmas scent and that your delivery arrived so quickly. It’s always great to know our fragrances are adding a festive touch to your home.
Wishing you a lovely Christmas season!
Best regards,
The EcoScent Team
We are a cocktail bar
We are a cocktail bar. Since using eco scent in the bar area and toilets we get complemented on how great everything smells. Even on a Saturday night.
29. lokakuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Andy,
Thank you so much for your fantastic feedback! We’re thrilled to hear that EcoScent has made such a positive impact in your bar and that guests are noticing the difference, even on those busy Saturday nights!
It’s wonderful to know our fragrances are helping to create a welcoming and memorable atmosphere for your customers.
Best regards,
The EcoScent Team
From website to dispatch
From website to dispatch, to the actual product and presentation. 5*
27. lokakuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Nina,
Thank you so much for your fantastic review! We’re thrilled to hear you were pleased with everything from the website and dispatch to the product and presentation. Your feedback truly means a lot to us.
We really appreciate your support and hope you continue to enjoy your EcoScent experience!
Best regards,
The EcoScent Team
The scent chose was initially out of stock but the follow actions by ecoscent after feedback were very responsive
The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-back that it would have been great to have a small sample pack to establish which scent works best before buying.
Having provided this feedback we got a great response from Ecoscent. They contacted us offered samples and have promised to provide the preferred scent.
23. lokakuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Peter,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about the delay in communication and that the alternative scent wasn’t quite to your liking. We completely understand how important the right fragrance is, especially when trialling it in a reception area.
Someone from our team will be in touch shortly to help resolve this for you and arrange a few samples so you can find the perfect scent for your space.
Best regards,
The EcoScent Team
Back online
Jasmine, sandalwood and citrus is the best fragrance. I am happy that ypu are back online selling your products.!
16. lokakuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Gloria,
Thank you so much for your lovely review! We’re delighted to hear how much you enjoy the Jasmine, Sandalwood, and Citrus fragrance; it’s a beautiful blend and one of our favourites too. We’re also really happy to be back online and sharing our scents with you again.
Your support means a lot to us. If you ever need any help or recommendations, feel free to reach us at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Vastaus yritykseltä ecoscent.co.uk
Hi Diane,
Thank you for your kind words! We’re delighted to hear you were pleased with both the quick delivery and our products. Your satisfaction means a lot to us, and we’re glad you had such a positive experience.
If you ever need any help or scent recommendations, we’re always here to assist at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Great product and good service
7. lokakuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Michael,
Thank you for your kind words! We’re so glad to hear you’re happy with both our product and service. Your support means a lot to us.
If you ever need anything, we’re always happy to help at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Very helpful after care service
24. heinäkuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Anne,
Thank you for your lovely feedback! We’re so pleased to hear you found our aftercare service helpful. Providing great support is something we truly take pride in.
Best regards,
The EcoScent Team
The delivery is too expensive
12. syyskuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hey Kate,
Thank you for sharing your feedback. We’re sorry to hear you feel our delivery costs are too high - we always aim to offer fair pricing that reflects reliable and secure shipping for our products.
That said, we’re continuously reviewing our delivery options and will take your comments into account as we look for ways to make our service even better!
Best regards,
EcoScent Team - Toby
EcoScent
We’ve been using EcoScent’s scent machines throughout our office for almost a year now, and we couldn’t be more pleased. The fragrances are subtle yet effective, creating a consistently fresh and welcoming environment that both employees and visitors appreciate. The machines are reliable, easy to maintain, which has made them a stress-free solution for our workplace.
Overall, EcoScent has made a noticeable difference to the atmosphere in our office, and we would happily recommend them to anyone looking for a reliable scenting solution.
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hey Jurate,
Thank you so much for taking the time to share your experience - we’re delighted to hear how much you’re enjoying your EcoScent diffusers. It’s wonderful to know that the fragrances have enhanced your office environment and created a welcoming atmosphere for both your team and your visitors!
We’re passionate about making scenting simple, effective, and stress-free, so it’s fantastic to hear that reflected in your feedback. We truly appreciate your recommendation and look forward to continuing to support your business.
Warm regards,
EcoScent Team - Toby
I had to give them a 2 star
I had to give them a 2 star, although they probably deserve 1.
I have 3 machines from Ecoscent, 2x Ariel(black and white) and 1x Puck. I've had the Ariel a long time and they have been in their boxes for ages because the settings do not work as they should per the timer. I tried to reset them as per instructions and they are still dispersing the scent randomly instead of following the factory setting and unfortunately as there is too much dispersed it is irritating our airways, plus the cost of the oils.
A few weeks back I decided to get a puck for a smaller room hoping I would have a better experience. Nope. Still the same issue, no matter the setting, the scent is being dispersed every 3 minutes. I consider myself to be an above average intelligence woman and can definitely read and follow some simple instructions, but for the sake of the argument I emailed them 2 weeks ago to ask for advice as it might be me or the actual machines that are faulty. No response. Chased again 2 days ago and surprise surprise, still no answer.
I am fairly disappointed with my experience & I do not know what the solution is, but having spent £250 on 3 machines that are completely useless to me does not put a smile on my face.
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi there,
We’re truly sorry to hear about your experience - that’s never the level of quality or service we aim to deliver. Your feedback is important to us, and we want to get this resolved for you as quickly as possible.
The issues you’re describing are not typical of our Ariel or Puck diffusers, so we’d like to investigate this further and ensure you have units working exactly as they should. Could you please email us at ecoscent@ecoscent.co.uk with your order details and the serial numbers of your devices so our technical team can assist you directly?
We also sincerely apologise for the lack of response to your previous emails - that’s not the standard of communication we expect, and we’re reviewing how this happened internally.
Thank you for bringing this to our attention - we’re committed to turning this experience around for you.
Warm regards,
EcoScent Team - Toby
Amazing scent
17. syyskuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Rebecca,
Thank you for your kind words! We’re so glad to hear you’re enjoying the scent. If you ever need anything else, we’re always happy to help at ecoscent@ecoscent.co.uk.
Best regards,
The EcoScent Team
FROM MY EXPERIENCE
8. syyskuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Anita,
Thank you so much for sharing your experience! We’re delighted to hear it’s been such a positive one, and your 5-star feedback means a lot to us. Knowing our products and services have met your expectations is exactly what we strive for.
If you ever need any advice or support, we’re always here at ecoscent@ecoscent.co.uk
Best regards,
The EcoScent Team
Scent not as advertised
I ordered a BBQ scent from them for a marketing campaign. The oil was advertised as "Transport yourself to a summer evening with the rich, smoky aroma of a sizzling Barbecue, with Woody notes reminiscent of charred oak and glowing embers"
It's bad, a perfume with a small hint of BBQ that wouldn't work for the purpose it was bought for...
Additionally, they charge almost $100 for international shipping
29. elokuuta 2025
Vastaus yritykseltä ecoscent.co.uk
Hi Abdullah,
We’re really sorry to hear the BBQ fragrance didn’t meet your expectations. Our oils are designed to be safe for diffusion and balanced for use in different environments, so the scent profile may differ slightly from the intensity of real smoke. That said, your feedback is important to us, and we’d be happy to discuss alternatives that may better suit your campaign goals.
We also understand your concern about international shipping costs, which are based on courier rates for safe and trackable delivery overseas. We’re always reviewing these options to make them more affordable.
Please feel free to reach out to us at ecoscent@ecoscent.co.uk
so we can make this right and help you find a fragrance that works perfectly for your needs.
Best regards,
The EcoScent Team
Nothing but positive comments about Ecoscent
I have nothing but positive comments to make about Ecoscent - their machines are fabulous and a must for office/retail spaces & even homes. Their customer service is excellent & speed of reply to questions is exceptional. We dealt with Shanice @ Ecoscent and she was super patient with all of our charges and questions and very knowledgeable. Would definitely recommend Ecoscent.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hello,
Thank you for your fantastic feedback! We’re so pleased to hear you’re enjoying our machines and that they’ve been a great fit for your space. It’s wonderful to know that Shanice was able to support you with patience and expertise. We’ll be sure to share your kind words with her.
We truly appreciate your recommendation and look forward to continuing to provide you with exceptional service.
Best regards,
The EcoScent Team
We’ve been using Ecoscent since opening…
We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.
They’ve gone above and beyond at every stage. We even took a few of their smaller devices with us on a recent retreat, and they worked perfectly in that setting too.
Everyone who walks through our doors always compliments how amazing it smells. We couldn’t be happier!
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Rianne,
Thank you so much for your kind words! We’re thrilled to hear that our fragrances and devices have been such a great fit for your clinic and even on your recent retreat. It’s wonderful that your visitors are enjoying the scent experience too; that’s exactly the impact we love to hear about.
We truly appreciate your support and look forward to continuing to provide you with the best service and fragrance solutions.
Best regards,
The EcoScent Team
EcoS
From start to finish, my experience with Ecoscent has been outstanding—and a big part of that was John’s customer service.
I first reached out with a vague idea of the ambience I wanted: subtle, clean, and welcoming rather than overpowering. John took the time to understand the space, traffic flow, and ventilation, then recommended a diffuser and scent profiles that matched perfectly. He explained the differences between oils, coverage area, and maintenance in plain language, which made the decision easy.
Ordering was straightforward, delivery was timely, and the packaging was secure and eco-conscious—no excessive plastic or filler. Setup was simple thanks to the clear instructions John emailed over, with practical tips on placement and intensity levels. Within minutes, the room smelled fresh and balanced—noticeable but not cloying. Several visitors have commented positively, which says a lot.
What really sets Ecoscent apart is the aftercare. John followed up unprompted to check how the scent was performing and offered to tweak the schedule for peak hours. When I had a question about oil longevity, he responded quickly with a realistic estimate and ways to get the most out of each bottle. No upselling—just honest, useful advice.
The products themselves feel premium: consistent diffusion, no residue, and scents that actually smell natural. I’ve tested a few blends now; they’re layered and sophisticated rather than “one-note.” Value is excellent considering the quality and the support that comes with it.
In short: Ecoscent delivers on both product and people. If you’re on the fence, ask for John—his professionalism, knowledge, and genuine care make the whole experience seamless. Highly recommended.
1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Vishal,
Thank you for such an incredible and thoughtful review. We’re so pleased to hear how much you’ve enjoyed your experience with EcoScent, and we’ll be sure to share your kind words with John – he’ll be delighted to know his support made such a difference.
It’s wonderful that the fragrance has created the clean, welcoming ambience you were looking for and that visitors are noticing too. We’re so happy you’ve found our products and service to be both premium and genuinely supportive.
Best regards,
The EcoScent Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.