Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not... Näytä lisää
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Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phon... Näytä lisää
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Näytä lisää
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Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear,... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä ecoscent.co.uk
Yrityksen kirjoittama
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Yhteystiedot
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Yhdistynyt kuningaskunta
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,1
Hyvä
211 arvostelua
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Took almost 2 weeks to arrive and now…
Took almost 2 weeks to arrive and now the unit is playing up.
I would not recommend
23. syyskuuta 2026
Vastaus yritykseltä ecoscent.co.uk
Hi Michael,
Thank you for your feedback. Naturally, it’s disappointing to read, but we can completely understand why you feel this way. Waiting almost two weeks for your order and then experiencing an issue with the unit once it finally arrives is not the experience you should have had with us.
We would really appreciate the opportunity to put this right. We will reach out directly and we will make sure we look into both the delay and the issue with the unit and get this resolved for you.
We genuinely hope you’ll give us the opportunity to turn your experience around.
Best regards,
EcoScent
Vastaus yritykseltä ecoscent.co.uk
Hi Zahir,
Thank you for the honest review! We’re really glad you loved the scents. We understand your point about the price, and we appreciate you sharing it with us; it’s useful feedback for our team.
Best regards,
The EcoScent Team
Poor quality & too expensive
Customer service was good until it wasn't. The item was delayed & my delivery was refunded, thank you. Each time I asked about delivery I'd receive an email as if thryre being proactive, they were not. Then the item turned up unannounced. The item itself was a huge disappointment in the quality department, its a cheap Chinese plastic box with the company elements stuck on, which all fell off as I was taking it out of the box. The timer mechanism is overly complicated & poorly explained. The item was far far too expensive for what I received & so was the airfresh liquid that went with it. As for afrer customer service, I complained via WhatsApp, which had been the route all along & didn't even get an acknowledgement.
26. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Edina,
We are sorry your experience has fallen short, both with your order and the response to your messages. You should have received timely support when you raised these concerns.
We have contacted you directly and will personally manage this through to a resolution, including addressing the condition of the unit, the leaked fragrance and the setup difficulties.
We’re also following up internally on our product checks and handling of customer messages to address the issues you’ve highlighted.
Best regards
EcoScent
Do not order from this company
Do not order from this company. Their sample bottles are almost empty, very unpleasant smells and they don’t want to refund
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Karolina,
Thank you for your feedback. We’re sorry to hear that the fragrances you selected weren’t right for you.
We’ve reviewed your order and can confirm that the samples supplied contain the advertised 2ml of fragrance. Our samples are supplied in slightly larger 3ml bottles, so they are not intended to appear completely full and we appreciate how this could cause some confusion.
Fragrance is very personal and we’d genuinely like to help you find something better suited to your preferences. Our team will contact you directly to understand the types of fragrances you enjoy and to offer some alternative recommendations for you to try.
We hope we have the opportunity to help and find a fragrance you really enjoy.
Best regards
EcoScent
Excellent delivery service from start…
Excellent delivery service from start to finish. The delivery arrived on time, was handled with care, and the driver was professional, friendly, and courteous throughout. Communication was clear, and I was kept informed of the delivery status every step of the way.
The items arrived in perfect condition, and it was clear that great care had been taken during transportation. A smooth, efficient, and hassle-free experience that exceeded expectations.
I would highly recommend this delivery service and would not hesitate to use them again in the future. Thank you for providing such reliable and professional service. ⭐⭐⭐⭐⭐
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Sue,
Thank you so much for your wonderful review! We’re delighted that your order arrived on time, in perfect condition and with clear updates throughout the delivery. We really appreciate your recommendation and hope you enjoy your EcoScent products!
Best regards,
The EcoScent Team
Got our new Barrel which was great
Got our new Barrel which was great. Struggled with the app and controlling it. Called the number and was put through to Johnny in technical support and he was AWSOME. Sorted it out with me on the phone and helped me set up the delivery of the scent. He also recommended some scents to try. Thank you
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Thank you for your lovely feedback! We’re delighted that you’re enjoying your new Barrel and that Jonny was able to guide you through the app and got everything set up correctly. We’ll be sure to pass your kind words on to him; he’ll really appreciate them!
Best regards,
The EcoScent Team
Fantastic scent diffuser
Fantastic scent diffuser, beautiful fragrance and great service! I will definitely be purchasing more from Ecoscent. The quality is superb and my home now smells like a spa, devine!
9. syyskuuta 2026
Vastaus yritykseltä ecoscent.co.uk
Hello Joy,
Thank you so much for your wonderful feedback! We’re delighted that you’re enjoying your scent diffuser and that your home now has that relaxing, spa-like atmosphere. We can’t wait to help you discover your next fragrance!
Best regards,
The EcoScent Team
Superb customer service and immaculate fragrance oils
Superb customer service and immaculate quality of fragrance oils. One of the samples that I ordered (Creamy Vanilla & Precious Woods) was out of stock, I immediately received an email from the Operations Supervisor to keep me updated and offer available alternatives. I received the updated order exactly within 3 days as per the company's delivery policy. Although the sample bottles of the fragrance oils are small (2ml), which is enough for sampling, the scent throw from some of my favourite fragrance oils smell absolutely luxurious - like walking into the hallway of an expensive hotel. I'm so impressed by the level of professionalism from the Operations Supervisor and the overall customer service experience. Highly recommend Ecoscent.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Cecelia,
Thank you so much for such a thoughtful review! We’re delighted that our Operations Supervisor kept you well informed and made arranging an alternative so straightforward; we’ll be sure to share your lovely feedback with them.
It’s also wonderful to hear that the fragrances created that luxurious hotel feeling you were looking for. We hope you enjoy discovering even more favourites, and we truly appreciate your recommendation!
Best regards,
The EcoScent Team
My order still hasn’t been delivered
My order still hasn’t been delivered, I’ve emailed and not getting any reply … !!
4. syyskuuta 2026
Vastaus yritykseltä ecoscent.co.uk
Hi Sangita,
We’re genuinely sorry about what happened. Your order should have reached you without issue, and you certainly shouldn’t have had to chase us for an update. We discovered that DPD had left the parcel unattended at an incorrect address, and unfortunately, your emails were also missed. We completely understand how frustrating this must have been.
We have now been in touch with you personally, raised a claim with DPD and arranged a replacement, which is being dispatched today for delivery tomorrow before 10:30am. We will also monitor this delivery closely so that you are not left chasing us again.
We hope the action we’ve now taken goes some way towards restoring your confidence in EcoScent. Thank you for giving us the opportunity to put this right.
Best regards,
The EcoScent Team
Brilliant products and the smell is…
Brilliant products and the smell is great. The fragrance lasts ages in my home!
26. elokuuta 2026
Vastaus yritykseltä ecoscent.co.uk
Hello Andrea,
Thank you so much! We’re delighted that you’re enjoying your EcoScent products. We really appreciate your lovely feedback!
Best regards,
The EcoScent Team
Promising products overshadowed by poor customer service
My first interaction with Ecoscent was their website which is really easy to navigate and is very well presented, after seeing a similar product on holiday in South America, which is unavailable in the UK. This is where the good things stop. When trying to pay for an item, the price (advertised as including VAT) added more VAT at the check out. A simple website error, or so I thought. After contacting the customer services, Hannah (who has been polite throughout in fairness to her) apologised and said she’d look in to it. Disappointingly it took me having to reach out again some time later to get an update. Again, another apology, but no resolution. I contacted customer services again and received an explanation that the price in the basket was right, and the advertised price was wrong - despite screen shots which explained the mistake. There was no offer to resolve the situation given the mistake and the hassle. After explaining this and advising the right thing to do was the honour the price, customer service agreed to this and I was sent an invoice, however the postage (quoted on their website as free above £99, or at check out £6 for the item I was looking to order) was £14.40 (!) which effectively took away any honouring of the price. When advised of this politely, customer service have failed to respond. This should have been an easy fix, and an opportunity to show excellent care and service. Instead, I’ve been left feeling my custom doesn’t matter and the company are indifferent to their mistakes (multiple on this occasion) when they arise.
Whilst I have taken my business elsewhere (not through want of trying with Ecoscent) I’m conscious that the real proof of a company’s quality is in its customer service - particularly when a customer is trying to give them business. Ecoscent have been very disappointing in this regard, and alarmingly I’d have no faith in it being better if I’d had an issue with a product. I’ll be avoiding Ecoscent in the future for this reason, and can only humbly advise you do too.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Craig,
We’re genuinely sorry. You’re absolutely right that this should have been a straightforward issue to resolve. Still, the incorrect pricing, delays in updating you, conflicting information and unexpected delivery charge made the experience far more frustrating than it needed to be. Most importantly, you should not have been left without a response.
Although we agreed to honour the originally advertised price, the way this was handled did not reflect the level of care we expect to provide. We have reviewed the full correspondence internally and are addressing both the website pricing and our follow-up process to prevent this from happening again.
A member of our team has now contacted you personally, and we hope to speak with you again soon. We understand that you have chosen to shop elsewhere, but we would still value the opportunity to listen properly and try to restore some of your confidence in EcoScent.
Best regards,
The EcoScent Team
I had a wonderful experience with…
I had a wonderful experience with EcoScent, from the moment I purchased the product to actually receiving it, with great communication throughout.
I chose the EcoScent Puck+ – New & Improved Portable Scent Machine in Green & Silver for Cars, Bathrooms & Small Spaces, along with a couple of fragrances, as it was difficult to choose between them!
You really do get what you see on the website. Everything is so beautifully made. I genuinely enjoyed unpacking it as much as I would a brand-new iPhone. Actually, no — much better! 😂 So much thought, detail and style have gone into the presentation.
The scent machine works beautifully and fills my small treatment room with just the right amount of fragrance — and I use it on the minimal setting. I’ve been running it for over a week now, and the liquid level has barely gone down.
My clients have already been commenting on how lovely the room smells, but the fragrances themselves are a different story altogether. They smell expensive, sophisticated, beautifully balanced and intentional — more like a luxurious perfume than a typical room fragrance.
I am so happy I found my scent supplier for my business. ❤️
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hello Natalia,
What a wonderful review, thank you so much! We love that the unboxing experience even managed to beat a brand-new iPhone!
It’s wonderful to hear that your Puck+ is working so well in your treatment room and that your clients are already noticing the fragrance.
Knowing you’ve chosen EcoScent as the scent supplier for your business genuinely means so much to our team.
Best regards,
The EcoScent Team
The remote control that I didn't have…
The remote control that I didn't have doesn't have any buttons, it drains the fragrance very quickly, and its settings are complicated. It turned on by itself one morning without me setting a timer.
14. elokuuta 2026
Vastaus yritykseltä ecoscent.co.uk
Hello Mohsen,
We’re sorry you’ve experienced these issues with your machine. Our colleagues have been in touch regarding the setup, and we’re glad to hear the machine is now working as intended!
If you have any more issues or questions, please feel free to reach out to us again. Our team will be more than happy to help!
Best regards,
The EcoScent Team
Vastaus yritykseltä ecoscent.co.uk
Hello,
I’m sorry to hear this. We always want communication to be clear and helpful, so I’m sorry we fell short on this occasion.
A member of our team will be reaching out to you directly to understand what happened and make sure this is properly resolved.
Best regards,
The EcoScent Team
Beautiful scent
Beautiful scent , it goes through out my home love it .
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Susan,
Thank you so much for your wonderful review! We’re pleased EcoScent is helping create a lovely atmosphere in your home.
Best regards,
The EcoScent Team
Vastaus yritykseltä ecoscent.co.uk
Hi Lee,
Thank you, we appreciate that. It’s great to know everything has been straightforward.
Best regards,
The EcoScent Team
So far no problems
So far no problems. It’s quite impressive what this little machine can do! Customer service were helping when I contacted them.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Deborah,
Thanks for sharing this - great to hear it’s all been smooth for you.
If you ever need a hand with anything down the line, we’re always here to help.
Best regards,
The EcoScent Team
Always amazing products and customer…
Always amazing products and customer service. Easy ordering. Always happy with the results (stunning fragrances). Would recommend every time.
16. kesäkuuta 2026
Vastaus yritykseltä ecoscent.co.uk
Hi Jon,
Thank you - that really means a lot.
We’re pleased everything’s been working well for you, and we truly appreciate the recommendation.
Best regards,
The EcoScent Team
Vastaus yritykseltä ecoscent.co.uk
Hello,
Thank you; I really appreciate you taking the time to share this.
So pleased it all arrived smoothly and that it’s made such a great impression.
Best regards,
The EcoScent Team
Paid £180 plus for a wall unit from the…
Paid £180 plus for a wall unit from the outlet store, they didn't send the charger so I can't use it.
Completely disappointing
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ecoscent.co.uk
Hi Rakesh,
Really sorry about this – we've looked into it, and it was a packing error on our side.
We’ve already arranged for the missing cable to be sent out, so this should be with you shortly.
Thanks again for your patience while we sorted this. If you need anything else once it arrives, just let us know and we’ll get you up and running.
Best regards,
The EcoScent Team
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Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.