This company was no hassle to use and straight forward. Customer service did help me with any conerns I had and resolved them urgently. ( E.G. engineer not calling to make an appointment). My only... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Amazing service ,provided every certificate I needed and more . Great customer service from daisy and her colleagues .Highly recommend this company and certainly would use them again
Yritys on vastannut
All the other negative reviews are true, really disappointing experience. The EICR visit lasted about 10 minutes, and there was no proper testing or even switching off the electricity. It felt ver... Näytä lisää
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In September 2025 Eco approach supplied and installed my solar panel system. I did my homework and Eco approach had tick the boxes. MCS approved HIES NICR Also there was only £200 depo... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Yhteystiedot
182a High Street, Beckenham, BR3 1EW, Yhdistynyt kuningaskunta
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,3
Erinomainen
738 arvostelua
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A positive experience.
This company was no hassle to use and straight forward.
Customer service did help me with any conerns I had and resolved them urgently. ( E.G. engineer not calling to make an appointment).
My only concern is for the elderley or technophobic who can't access their certificate.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Hi Eileen,
Thank you so much for taking the time to leave such thoughtful feedback – we really appreciate it.
I’m really pleased to hear that your overall experience was positive, and that our customer service team were able to step in and resolve your concerns quickly, particularly around the appointment communication. That’s exactly what we aim for, so it’s great to know we were able to help.
I also really appreciate your point regarding access to certificates for elderly or less tech-savvy customers. Feedback like this is genuinely valuable, and I will make sure it is shared with the wider team as we are always looking at ways to make our service more accessible for everyone.
Thank you again for your kind words and constructive feedback.
Kind regards,
Hayley
Customer Service Manager
To avoid: Scammers!!
All the other negative reviews are true, really disappointing experience. The EICR visit lasted about 10 minutes, and there was no proper testing or even switching off the electricity. It felt very rushed and not like a genuine inspection at all.
I ended up getting a second electrician in, and that inspection took around 2 hours with full testing and detailed results, completely different to what I received the first time.
Despite explaining this and sharing evidence, the company refused to refund, no accountability at all. I wouldn’t use them again and would recommend others to be avoid these scammers.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Hi Yosephine,
I’m so incredibly sorry to read this and for how strongly you feel about your experience – I completely understand why you’d be frustrated and disappointed, and I truly apologise that we’ve left you feeling this way.
We take feedback like this very seriously, and I’m really sorry that the visit did not meet your expectations. I do just want to gently clarify that we did offer to send an engineer back out to carry out a full revisit and re-test completely free of charge to put things right for you, however I understand that you chose to decline this at the time.
That said, we absolutely still want to help and get this resolved for you as quickly as possible. If you have since had another EICR carried out, we would be more than happy for our Electrical Manager to review the new certificate alongside the one completed by our engineer and carry out a full comparison. This allows us to properly investigate any discrepancies and ensure everything is addressed thoroughly.
Please do send your new certificate over to customerservice@propcert.co.uk
, and we will prioritise this for you and work to get a clear and fair resolution as quickly as we can.
Once again, I’m genuinely very sorry for the inconvenience and upset this has caused you. This is not the level of service we aim to provide, and we really do appreciate you giving us the opportunity to look into this further and try to put things right.
Kind regards,
Hayley
Customer Service Manager
Amazing service ,provided every…
Amazing service ,provided every certificate I needed and more . Great customer service from daisy and her colleagues .Highly recommend this company and certainly would use them again
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Dear Matthew,
Thank you so much for your wonderful 5-star review.
I’m absolutely delighted to hear that you were happy with the service and that we were able to provide all the certificates you needed and more. It’s also fantastic to hear your kind feedback about Daisy and her colleagues — I know they will be thrilled to hear your comments.
We really appreciate your recommendation and are so pleased you would choose to use us again in the future.
If there is ever anything else you need, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
No certificate sent to me - 40 minutes on hold!
No certificate sent to me. I had to set up an account and provide all kinds of information, then there is no report! I am now hanging on the phone waiting to ask for a certificate - 25 minutes so far - I will never use you again - why can't you simply send me my report? I have now been on hold for 40 minutes - please just email me the report.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
A really pleasant experience
A really pleasant experience from Quote through to booking and the inspection . So prompt service at a decent price many thanks . I will not hesitate in reccommending this compaaany .
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Dear Mr Clapp,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you had such a pleasant experience from quote through to booking and inspection, and that you found the service prompt and good value. We also really appreciate your kind words about recommending us — it means a great deal to the team.
If there is ever anything you need in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Jack was very helpful
Jack was very helpful, knowledgeable and courteous.
Did a great job proficiently and quickly.
Thank you.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Dear Sylvia,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that Jack was helpful, knowledgeable, and courteous, and that he carried out the work quickly and proficiently. It’s always great to receive such positive feedback, and I know Jack will really appreciate your kind comments.
We truly appreciate you taking the time to share your experience with us.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Great customer service by the company
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Dear Jagiwan,
Thank you so much for your 4-star review.
I’m really pleased to hear that you experienced great customer service from our team. We truly appreciate you taking the time to share your feedback.
If there is anything we can assist you with in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Excellent in every way.Recommended.
Impressed with this company.Easy to confirm appointment for assessment (EPC) and everything went according to plan.Easy to download certificate afterwards.I would recommend.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Dear Alison,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you found the process easy from start to finish, from confirming your EPC appointment through to receiving your assessment and downloading your certificate. It’s great to know everything went according to plan and that you would recommend us — we really appreciate your kind feedback.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
EPC ratjj in g
Great fast service from start to finish with a friendly person who was happy to advice me on the process.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Dear Colette,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you experienced a great, fast service from start to finish, and that our team member was friendly and happy to advise you throughout the process. It’s always lovely to receive such positive feedback.
We truly appreciate you taking the time to share your experience.
If there is ever anything else we can help with, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
Lack of Response to Emails
I sent a request for their involvement in a issue with Boiler Grants but repeatedly got NO RESPONSE !
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Hi Peter,
I’m really sorry to hear that you didn’t receive a response from us — I completely understand how frustrating that must have been, especially when you were seeking assistance.
This is certainly not the level of service we aim to provide, and I sincerely apologise that your enquiry appears to have been missed.
We’d really like the opportunity to look into this for you and assist where we can, however we’re unable to locate your details from this review alone. Please could you email your information over to customerservice@propcert.co.uk
so we can investigate and respond to you as a priority.
Again, my apologies for the lack of communication, and we hope to resolve this for you as soon as possible.
Kind regards,
Hayley
Customer Service Manager
Perfect team throughout
I found this whole experience seem less, from the Richard the sales and designer to the roof engineers and the electrician (Bailey) to the unbelievable after sales service has been nothing but tremendous.
I can't recommend this company enough.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
I have tried to contact their customer…
I have tried to contact their customer service team a number of times with no luck. On the last attempt after being on hold for 15 minutes, someone in the call centre picked up and left the phone off the hook without speaking. Awful service.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Dear MC,
I am so sorry to hear about your experience – this is absolutely not the standard of service we aim to provide, and I completely understand your frustration.
To help us look into this matter urgently and get it resolved for you, could you please email your order details to info@propcert.co.uk
? Once we have the information, we will prioritise your case and ensure you receive the attention you deserve.
Thank you so much for your patience, and again, my sincerest apologies for the inconvenience this has caused. We really appreciate you bringing this to our attention.
Warm regards,
Hayley
Customer Service Manager
Not impressed at all!!!
Not impressed at all!!!
Feel as though we were forced and rushed into this upgrade as a “street job lot” as we are in Housing Association accommodation.
Have been left with damage to rooms from water caused by the contractors, carpets not refitted adequately as they were, large areas of undecorated walls, exposed wires on the outside of the building and a huge fan that has been situated in the most ridiculous and unsafe place even after asking for it to be moved!
Eco Approach seem to think they have good customer service well think again, once the job is done they never contact you back for issues you raise and seem to disappear off the face of the earth. It’s almost 2 months after the install and we are still no further forward.
Would not recommend if they were the last company on the earth.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Hi Tracey,
We’re really sorry to read your review and to hear how disappointed you feel following the installation. This certainly isn’t the experience we want any resident to have.
We take concerns about property damage, unfinished works, exposed wiring and positioning of equipment extremely seriously, and we are sorry to hear that you feel your issues haven’t been addressed. That is not the level of service we aim to provide.
Please could you email operationssupport@ecoapproach.co.uk
with your full address, contact details and any photos you may have? This will allow our Operations Support team to urgently review the matter, investigate what has happened, and arrange for any outstanding issues to be resolved as quickly as possible.
We genuinely want to put this right for you and ensure everything is completed safely and to the correct standard.
Kind regards,
Hayley
Customer Service Manager
Very happy with my Solar Panel system
In September 2025 Eco approach supplied and installed my solar panel system. I did my homework and Eco approach had tick the boxes.
MCS approved
HIES
NICR
Also there was only £200 deposit and nothing to pay until the job is totally finished.
I was contacted by Lauren before the installation to go through everything regarding the installation and setup.
Lauren took the time to go through everything and gave her honest opinion to where everything should be installed , making sure the installation was neat and tidy and not a rushed job. She was completely thorough.
Once installed, Lauren took her time to explain in detail the app to me, made sure i understood and helped with any queries.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Think twice if in housing association property!
Eco Approach has very bad communication! Badly organised! Wasn't told about the massive monstrosity of a fan, that sits on our small patio which is very noisy right near my bedroom window, which is also a trip hazard!Wasn't told of the large Rocket water heater which had to go in my airing cupboard, which took up all the room! No communication on anything! I felt for the poor blokes who had to put it all in, as they didn't have answers or knowledge of anything either. The whole experience was very stressful and expensive to me. I felt that, because I'm housing association. I wasn't valued, im not important. Thanks Eco Approach!
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ecoapproach
Hi Janet,
We’re so sorry to hear about your experience and completely understand how frustrating and stressful this must have been for you. It’s clear we fell short in communication and planning, and that’s not the standard we strive for.
We’d really like to look into this properly and see how we can make things right. Could you please email us at info@propcert.co.uk
with your order details so we can investigate further?
Thank you so much for sharing your feedback, and again, we sincerely apologise for all the inconvenience and stress this has caused.
Warm regards,
Hayley
Customer Service Manager
really easy and simple to use i…
really easy and simple to use i purchased an EPC certificate for our property as we are selling and our previous one had expire.
i was contacted next working day to organise a time convenient for us and it was completed and had the certificate the same day.
Brilliant service highly recommended
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Marvellous EPC
Andrew arrived on time and was friendly and extremely efficient.
It was a pleasure to have him do our EPC
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Poor communication.
After Mr ? did the assessment I asked for paper copy as unable to access online.Didnt get it,so rang company on29th Sept.Rang again on 1st Oct as received copy which had mistakes on.Said property was mid terrace(were semi detatched).Also said hot water rating poor,but this is from heat pump which I've been told is good.Still waiting for amended copy to arrive
11. marraskuuta 2025
Vastaus yritykseltä Ecoapproach
Dear Karen,
I’m so sorry to hear about your recent experience and the inconvenience this has caused. We take your feedback very seriously, and I completely understand your frustration regarding the errors on your report and the delay in receiving the amended copy.
Please accept my sincere apologies for the oversight and for any confusion this may have caused. I’ve personally reached out to you via email to resolve this matter as quickly as possible and ensure you receive the correct documentation without further delay.
Thank you for bringing this to our attention — your satisfaction is very important to us, and I’ll make sure this is put right straight away.
Warm regards,
Hayley
Customer Service Manager
Fantastic service from end to end can’t…
Fantastic service from end to end can’t recommend highly enough
23. lokakuuta 2025
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