EcoRecycle Arvostelua 

This is a great company. They made selling my old car very easy. Very good communication and customer service. Fast, easy. Customer service representative named Homer was really good. He answered all my questions, explained everything well and worked everything out when the first sale didn’t pan out.

On the EcoRecycle bidding, ‘Alex Cash for Cars’ offered $1100 for my car then on arrival to collect they knocked the price down to $700 because they said that the catalytic converters had been removed/replaced. He took photos under my car to show me.

We agreed because they said take it or leave it and we were exhausted and stressed after dealing with a harrowing car accident previously (hence the scrapped car).

After talking to a car mechanic, it appears that these photos do not show the catalytic converter (or lack of) - this is a different part of the engine!

I am positive the catalytic converters are there and original - I owned the car from new and never took it anywhere other than the Honda dealership.

When we called to question this with the buyer, they were aggressive and dismissive.

Bartering down the price of a scrap car is common, but this took it to another level of blatant lying and scamming.

We called EcoRecycle afterwards. They were sympathetic and said they had other similar complaints about the same buyer. They have cancelled their contract.

I see from other reviews that EcoRecycle have been able to resolve / get money back for other customers, but they couldn’t help me. I thought at least they should offer me compensation to the value of whatever commission / fees they got from Alex cash for cars.

I understand that EcoRecycle is not legally responsible, but if they want to maintain a reputation that people can trust, they need to do more to protect customers from scammers. Better vetting, disclose past reviews of the winning bidder, an advice message to sellers before pick up saying what to do if a buyer tries to knock the price down.

Bonne communication, service rapide.
Le jeune homme venu vérifier la véhicule est très aidant, réponds patiemment aux questions , très sympathique.
Je suis très contente d’avoir choisi votre compagnie, se départir de la voiture familiale après 16 ans ce n’est jamais facile émotionnellement.
Merci pour l’accompagnement

Adil from “Stars auto sales and used cars” came to pick up my car. Called ahead of time gave me a shorter window of time. Arrived on time, was friendly and patient. Quick and easy sale.
Thank you!

Processus simple et clair et j’ai eu une excellente offre pour mon véhicule. Je recommande fortement

The service was good, however, when the driver arrived at the vehicle, I did not get the price that was initially agreed upon.

Fast and easy. Nice poeple on phone and in person A1

I called multiple scrap yards and they offered a price, through EcoRecycle I got exactly double the price.. It was fast, smooth and professional experience.. Highly recommended

Honestly such a good service!!

Got more than I expected for my old scrap car.

They came early. Pulled it out of a tough spot. The car was all seized and didn't want to move. Driver knew exactly what to do. He was kind and funny and cleaned up after himself.

I wish I had more scrap cars at my place so I could use them again!

Thank you!

They compare a lot of different price for me from different scrap very good

Easy to find them, many ways to communicate. Fast and reliable service.

Your agent made it very easy to complete this transaction...price was fair...pick up was quick as well.
On line process very efficient too.

Worst company to deal with. Promised to pick up car twice and did not show twice. Offer highest price then made excuses to pick up: lost out on 2 deals trying to honor my side. Hopefully you have better luck than o did. Won’t recommend - terrible experience

Rapide, bon prix et très efficace

Service très rapide grâce au site internet. Une fois les questions répondues, j'ai eu rapidement une estimation et une invitation à prendre un rdv avec l'acheteur pour une inspection rapide du véhicule et la signature du contrat de vente. Le montant initialement estimé a été respecté et déposé directement dans mon compte de banque par intéract. L'acheteur a été très courtois et respectueux. En moins d'une demi-heure tout était terminé. Ils sont supposer envoyer la demorqueuse pour venir chercher le véhicule. À ce jour, personne ne s'est encore pointé pour venir le chercher.
Finalement, un homme est arrivé avec son camion remorque le vendredi soir à 9h30, ça c'était moins le fun.
Lorsqu'il a reculéson camion pour monter notre côte, il a accroché ma haie de chèvrefeuille et a pratiquement arraché un plan. Une chance que j'étais là pour lui dire d'arrêter et de reprendre son recul. Bref, ça n'a pas été aussi facile qu'il croyait mais on a finalement réussi à deux à faire la job sans abîmer ma haies et surtout, sans abîmer mon entrée d'asphalte neuve de 2 ans seulement. Il fallait vraiment être deux. Seul, il aurait abîmer et ma haie et mon entrée.
Je n'ai pas apprécié qu'on vienne chez moi à 9h30 le soir pour venir chercher mon véhicule. C'est vraiment le seul inconvénient majeur de cette expérience.

Reliable, on Time , very professional

Eco-recycle was helpful with my issues on the phone and very committed to customer service and integrity. Offers were easy, accepted offer of $310, for Friday pick up. He did not have correct address to start with and then couldn’t tell me where he was. Finally arrived to then low ball me with $100 off original price.He immediately backed off on price change when I called eco-recycle. Then said he didn’t have the right change and had my husband scouring the house for $10! Why wouldn’t you come with correct amount. Eco-Recycle manager followed up next day and will end their contract with Stars Auto sales and Used Cars. Their support and service was excellent throughout.

On m’a dit rapide et efficace j’ai du laisser la voiture 3 jours en plein milieu du terrain et appeler 3 fois pour avoir un semblant d’info de quand il venait remorquer la voiture. Vous devriez enlevé service rapide.

Update: Eco-Recycle responded to my review within hours, asking to learn more about this experience. I spoke with Yassine at length about Eco-Recycle’s business model and their commitment to having happy customers even though they do not manage the buyers that act on the accepted offers. Yassine acknowledged he was aware that the buyer, Dynamic Auto Wreckers Inc., had done the same thing to one other customer and he was very apologetic for our experience. Yassine committed to making things right and arranged for another buyer to purchase our vehicle off the original buyer for the $1000 paid to us then pay us an additional $1000, totaling $2000 for the car. We had the $1000 etransferred to us within 30 minutes along with Yassine’s promise to end Eco-Recycle’s relationship with Dynamic Auto Wreckers Inc..
Although we didn’t get the full $2500 from the accepted offer, we are satisfied with Yassine’s resolution and quick response to our complaint. I would use Eco-Recycle again, provided Dynamic Auto Wreckers Inc. is not involved in the transaction.

Original post: If I could give no stars, I would.
We picked Eco-Recycle because of the good reviews on Google and TrustPilot. We did see a few negative reviews but they seemed to be the minority. It is possible this is more of an issue with the recycling partner and not Eco-Recycle. That said, Eco-Recycle should properly vet their partners and consider improving their intake form to allow people to provide descriptions and more detail on the vehicle condition so the process is more transparent.
So, let’s get into it… Horrible experience! Beware of misleading ‘bait and switch’ tactics. We selected all of the options to indicate our vehicle was not in good condition mechanically and needed work. We received an offer of $420 then texted STOP after which we received another offer of $2500. After thinking about it for a few days, we accepted the offer. The first scheduled pick up, the operator did not show and called at the end of the pick up window to reschedule. The operator showed up for the second pick up time then proceeded to stay firm on an offer of $1000, $1500 less than the accepted offer.
If we could have described the mechanical issues in advance on the Eco-Recycle form we would have, but there were no fields available to do so. Very shady tactics. BEWARE!

After encounter with independent tow-truck driver, I thought here we go, just another grifter looking to pad his wallet after a deal in writing was made.

Unsolicited, EcoRecycle Management did follow-up and made sure the original vehicle deal was honored and the rogue contractor was held accountable. Without doubt, they are a reputable company that cares about integrity, ethics and Customer Service. GOOD Job Yassine!