European Consumer Claims Arvostelua 775

Until we discovered ECC, achieving an acceptable exit from a timeshare arrangement had seemed to be as obscure as the industry we were trying to leave. However from the outset ECC were clear in their approach and with the assistance of Steven John, ECC helped us navigate a clean exit from our timeshare company - just awaiting the final paperwork... :-)

Direct contact with Justin Gilson who was able to expain what had changed and why. He also enabled me to navigate the refund process and speed things along when required. This direct support from a human being made the process less stressful and lead to a positive outcome.

Through quite a lengthy and complex process, a good consistent unflappable approach was adopted in making this as stessless as possible. Clear instructions with direct answers were easy to follow.

Thank you.

I was fooled about the purchase of my timeshare with HGVC in the USA, I contacted ECC and Steven was put in charge of my case, it was a pleasure to work with him and I finally got closure and I am free of all the stress, so a big thank you to Steven & ECC for guiding & helping me in this process, highly recommended 🙏😊

Almost there, just waiting for the final legal documents.
The process has taken a number of years to resolve, this appears typical of USA timeshare compnies that put up every objection possible in the hope that one becomes fed up with the process and just continues to pay their ever increasing maintenance charges. However Steven led us through the process and Wendy helped in keeping things going. So hopefully here's to the final step.

Regards Shaun & Jill Drake

Finally managed to unload my timeshare in Florida. It took time but I believe it was worth it. Questions and queries about the process were answered promptly by Stevan John. I’m glad I found ECC.

The whole team at ECC were so professional and kept in touch with throughout the process. Big thanks to Stephen John for his prompt completion of surrendering my Timeshare. Thanks to all of you

It's been a long, long road which I personally never believed could or would happen. Finally the noose has been released and free of the financial burden. Steven John has been instrumental in achieving this, many times I have questioned his judgement, but actually agree he was correct throughout this process. I actually met him in Spain during one of my "concerned" periods, he is totally professional and a workaholic!! Long live ECC with Steven John, not necessarily the cheapest, but definitely the best!! Thank you.

We are so relieved to be out of the timeshare. We are just waiting for the last set of papers to come from the resort.
Steven John has worked wonders.

I am pleased to report that after signing up with ECC I am now finally free from my contract with a timeshare points company, there were times when I doubted if it would ever get done but we finally got the result mainly due to the efforts of Steven John and his team. A big thank you to all involved !!

ECC’s Relinquishment Dept Team are very professional and efficient. Steven John in particular has worked tirelessly to bring about a positive conclusion to our USA timeshare problem. We are very grateful to everyone at ECC for all their efforts. We would recommend ECC to anyone having difficulty in exiting a timeshare contract.

After disappointment attempting to self exiting a Holiday Points Company ECCs Mr Steven John was appointed to take on the case. This Man promised and he delivered . Our first phone call was brief but assuring this man was not going to fail us. Today 23rd/Jan / 2026 we have received exit confirmation from the time share nightmare . He was our Man in shining armour . Steven is not one for idle chit chat but tenacious and devoted to his quest to release us from a very stressful event in our lives.
May we take this opportunity to also thank all the ECC staff who very professional steered us through the initial relinquishment case preparation but, very special thanks to Steven John who won closure. During this ordeal he was confident and competent throughout and was without doubt a key player in reaching a wonderful result.
Keep up the good work and we wish you success for the future.

Steven John from the Contract Relinquishment Department phoned, out of the blue and asked if we wanted an end to all our problems.

He confirmed that all would be resolved.

Forms were emailed through and following his instructions we achieved what he promised, that our contract with time share would be cancelled.

Steven showed great patience with us due to our scepticism of his offer and this was much appreciated along with his diligence of care for us.

Steven John has been tremendously helpful & supportive during the process of relinquishing our Diamond Resorts timeshare. He kept us informed of the legal issues & was available 24/7 to respond to our questions.
We would highly recommend ECC if you are in a similar position.

Steven was very efficient in his approach which resulted in great results for myself and my family. Through his expert advice he has made our families life much more comfortable. Thank you very much.

They were not only understanding but provided efficient and responsive guidance for a speedy closure.

I have been working with ECC for twelve months and eventually it looks like I could be free from Timeshare ownership within the next month.
I did have some reservations during the process but it now looks like Steven has managed to free myself and my wife of our Timeshare.
I paid a large amount of money upfront to start the process and then at the end of the process I had to pay another amount of money to obtain my foreclosure paper work.
I am now working with a Notary to approve the documents which hopefully will be the final transaction before I am Timeshare Free.

I chose 5 star as wendy and steven helped me through a time share i wanted to finish

We would like to give a heart felt
Thank you to Steven and Wendy for
All the fantastic help in dealing with getting rid of our timeshare in the USA.
they have directed us through every step to the conclusion
Many thanks again
Jan and Andy robinson

Finally rid of Club Riza, after years of attempts I now am no longer tied to them. Thanks to Steven and the team.