Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Näytä lisää
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Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
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The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will la... Näytä lisää
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The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register pr... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Yhteystiedot
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Yhdistynyt kuningaskunta
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Erinomainen
517 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 72 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Eaziglide
Thank you for your review. We’re pleased to hear you’re happy with the product and that it arrived in a timely manner.
We appreciate your support and hope you continue to enjoy using Eaziglide.
The Eaziglide Team
Easy web site to use
Easy web site to use products chosen arrived well packaged. While not the quickest delivery was acceptable. Very pleased with the frying pan that we purchased following a Which recommendation.
13. tammikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Ian,
Thank you for your thoughtful review. We’re pleased to hear you found our website easy to use and that your order arrived well packaged.
It’s great to know you’re very pleased with your frying pan, especially after choosing it following the Which recommendation.
We appreciate your support and hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
Great quality
Great quality, a little heavier than my old saucepans with a straining lid. Exactly what I needed.
13. tammikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Trudi,
Thank you for your review. We’re so pleased to hear the saucepans are exactly what you needed and that you’re happy with the quality.
We hope you enjoy using them for many years to come.
The Eaziglide Team
Efficient non-stick frying pan.
Quick and efficient service. Good looking frying pan with efficient non stick surface. Useful that it can go in the oven. Takes time to heat up for searing.
2. tammikuuta 2026
Vastaus yritykseltä Eaziglide
Thank you for your review. We’re pleased to hear you were happy with our service and that you’re enjoying the look and non-stick performance of your frying pan, as well as its ovenproof feature.
We appreciate your feedback and your support.
The Eaziglide Team
Invaluable addition to my cookware.
Invaluable addition to my cookware and would highly recommend to anyone who enjoys cooking. So easy to keep clean and no more scouring needed, as nothing sticks anymore.
26. marraskuuta 2025
Vastaus yritykseltä Eaziglide
Thank you for your review. We’re delighted to hear your pan has become such an invaluable addition to your cookware and that you’re enjoying the easy clean performance.
We really appreciate your recommendation and hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
Excellent product
Best pans ever used.
Great communications and helpfulness from team
2. tammikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Maureen,
Thank you for your review. We’re so pleased to hear our pans are the best pans you have ever used!
We’re delighted you found our team helpful and our communication clear. We really appreciate your support.
The Eaziglide Team
Great quality product.
2. tammikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Leslie,
Thank you for your review. We’re delighted to hear you’re pleased with the quality of your product.
We really appreciate your support and hope you continue to enjoy cooking with Eaziglide.
The Eaziglide Team
It is a very good product but delivery…
It is a very good product but delivery was slow, about 2 weeks from order date and it arrived wrapped in cardboard, not a box with care guidelines as expected.
4. joulukuuta 2025
Vastaus yritykseltä Eaziglide
Hi James,
Thank you for your feedback. We’re pleased you’re happy with the product, but we’re sorry the delivery time and packaging did not meet your expectations.
We appreciate your comments and will take them on board as we work to improve our service.
Kind regards,
The Eaziglide Team
Great products & brilliant customer…
Great products & brilliant customer service
When something goes wrong they just deal with it without the fuss and AI chat bots
11. joulukuuta 2025
Vastaus yritykseltä Eaziglide
Hi Jo,
Thank you for your review. We’re so pleased to hear you’re happy with our products and that our team was able to help efficiently.
We believe in providing personal customer service, so your feedback really means a lot to us.
The Eaziglide Team
Item under lifetime guarantee
Had a 28 inch pan with lid. Unfortunately, the pan sprung a hairline crack where the bottom aluminium base joins the non/stick surround. The company was very understanding and customer focussed. As a gesture of goodwill they replaced both the items.
27. marraskuuta 2025
Vastaus yritykseltä Eaziglide
Hi Surinder,
Thank you for your review. We’re sorry to hear about the issue you experienced, but we’re pleased we were able to resolve this for you.
Customer care is very important to us, so it’s great to know you felt supported throughout the process.
Thank you for choosing Eaziglide.
The Eaziglide Team
Excellent customer service
Excellent customer service
Who assisted in my query
And replaced the product
9. joulukuuta 2025
Vastaus yritykseltä Eaziglide
Thank you for your review. We’re so pleased our team was able to assist with your query and arrange a replacement for you.
We really appreciate your support.
The Eaziglide Team
Customer service Ms Victoria is a excellent person.
Customer service Ms Victoria is absolutely very good. I'm extremely satisfied with her.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Akhter,
Thank you for your wonderful feedback. We’re delighted to hear how pleased you were with the service Victoria provided.
We have passed your kind comments on to her, and we know she will really appreciate them.
Thank you for your support.
The Eaziglide Team
Although I had difficulty due to no…
Although I had difficulty due to no mobile phone. I had to ask someone to take photos. The procedure was good. I think one should remember that not everyone has a mobile on a system work with. I did panic and wonder what would have happened if I did not get help. Because I got help the system worked well for me due to someone's help. Thank you for dealing with the problem.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Matilda,
Thank you for your feedback. We’re sorry to hear you found the process difficult initially, and we completely understand that not everyone has access to a mobile phone.
We’re pleased that, with some help, everything worked out and we were able to resolve the issue for you. Your comments are appreciated and will be taken on board as we continue to review our processes.
Thank you again for your patience and for choosing Eaziglide.
The Eaziglide Team
Great products & great service
Great products & great service
Ordering was simple, pan arrived on time, so easy to use and look after
26. marraskuuta 2025
Vastaus yritykseltä Eaziglide
Hi Sue,
Thank you for your lovely review. We’re so pleased to hear you found ordering simple and that your pan arrived on time.
It’s great to know you’re finding it easy to use and care for.
Thank you for choosing Eaziglide.
The Eaziglide Team
Victoria was polite and professional…
Victoria was polite and professional yet friendly making this return problem free.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Elizabeth,
Thank you for your feedback. We’re delighted to hear Victoria was polite, professional and friendly, and that your return was handled smoothly.
We have shared your comments with her and we truly appreciate your support.
The Eaziglide Team
Poor logistics and packaging
I ordered two baking trays. Firstly, they only sent one of the two trays - to their credit, customer service was quick in sending out the second when I contacted them. Secondly, each tray arrived in a huge box with ridiculous amounts of packaging, so having two lots of packaging made this a massively wasteful order and I wouldn’t come back again.
14. marraskuuta 2025
Vastaus yritykseltä Eaziglide
Hi Roz,
Thank you for your feedback. We’re very sorry that your order was incomplete initially, although we’re pleased our Customer Service team was able to resolve this quickly for you.
We appreciate you raising your concerns regarding packaging and will pass your comments on as we continually review our packing processes to reduce waste where possible.
Thank you again for your feedback.
Kind regards,
The Eaziglide Team
Really great dealing with Victoria
Really great dealing with Victoria - quick responses and dealt with my issue swiftly. Thank you
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Helen,
Thank you for your lovely feedback. We’re so pleased to hear that Victoria was able to assist you quickly and resolve your issue smoothly.
We’ll be sure to pass your kind comments on to her.
Thank you for your support.
The Eaziglide Team
Great cookware
We put in a claim under easiglide lifetime guarantee. 2 saucepans of a set had thinning of the non stick. Sent photos of the pots and the receipt which also had 2 large easiglide pots on there. Easiglide replaced every item on the receipt! Wow what service! Fantastic cookware and company to deal with.
11. marraskuuta 2025
Vastaus yritykseltä Eaziglide
Hi Robert,
Thank you for your review. We’re pleased we could assist with your lifetime guarantee claim and get everything resolved for you.
It’s great to hear you’re happy with both the cookware and the service you received. Your support really means a lot to us.
The Eaziglide Team
The saucepan’s are of excellent…
The saucepan’s are of excellent quantity and the customer service from the company is second to none as a retired chef I would recommend there products to any one
11. marraskuuta 2025
Vastaus yritykseltä Eaziglide
Hi Thomas,
Thank you for your review. We’re delighted to hear you’re so pleased with the quality of the saucepans and our customer service.
It means a great deal coming from a retired chef, and we truly appreciate your recommendation.
Thank you for choosing Eaziglide.
The Eaziglide Team
excellent service
Victoria was efficient at processing my complaint about two Easyglide pans that I felt had not stood the test of time or lived up to their promise. She kindly offered me a replacement for both pans, and was thorough and polite and factual at all times
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Katharine,
Thank you for your review. We’re sorry to hear the pans had not met your expectations, but we’re pleased Victoria was able to assist you efficiently and arrange replacements.
It’s lovely to hear she was thorough, polite and helpful throughout. We’ll be sure to pass your feedback on to her.
Thank you for choosing Eaziglide.
The Eaziglide Team
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