Eaziglide customer service were very Quick and efficient in resolving an issue with our casserole pan. Over a 2 year period the non stick had come off in the centre and they sent us out a new one once... Näytä lisää
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Professional 3 saucepan set and 24cm casserole. Very pleased: work well on induction hob, very easy to clean, like the lid straining small and large holes. Delivered quickly.
Yritys on vastannut
The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will la... Näytä lisää
Yritys on vastannut
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register pr... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Yhteystiedot
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Yhdistynyt kuningaskunta
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Erinomainen
517 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 72 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very poor service and responses
Very poor service and responses. On 25th Feb I contacted Eaziglide about a saucepan that had developed a fault. I sent in my details and details of proof of purchase.
Since then I have had to contact the customer relations person again several times asking about my damaged Eaziglide saucepan and the lifetime guarantee. I have been told both verbally and email that it will be replaced. However I have been asked on several occasions for the same details (details of purchase etc). I have finally on 18 March been emailed that I will receive notification of when my replacement saucepan will be sent and then I will have to wait approx 5 days for delivery. This is over a month wait and I'm not convinced that I will ever receive a replacement saucepan.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Hywel,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration caused by the delays and repeated requests for information.
Please could you let us know if this issue has not yet been resolved, or if there is anything further outstanding? We would also be grateful if you could confirm whether you are now happy with the performance of your replacement saucepan.
If you still need assistance, please contact our customer support team and we will be happy to help.
Kind regards,
The Eaziglide Team
I have a claim to make under guarantee
I have a claim to make under Eaziglide’s guarantee. However the e-Mail address to which customers are directly to lodge a claim bounces back as not recognised. And I have not find any other means of contacting Customer Support. So, what am I supposed to do. Not good enough at all.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Peter,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We’re not sure why this issue has occurred, as our customer support channels should be working as expected.
Could you please confirm that the email address you are trying to contact is reception@imperialgb.com? Once we have this information, we’ll be happy to assist you further and ensure your claim is handled as quickly as possible.
Kind regards,
The Eaziglide Team
Fantastic product
Fantastic product, well worth the initial expense and great customer service when replacing old and worn out items.
3. maaliskuuta 2026
Vastaus yritykseltä Eaziglide
Hi Joseph,
Thank you for your review. We’re delighted to hear that you’re enjoying your Eaziglide product and that you feel our brand is worth the investment. It's great to hear that our customer service team could help assist you efficiently.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Vastaus yritykseltä Eaziglide
Hi Stephen,
Thank you for your review. We’re delighted to hear you’re enjoying using your saucepan and that you are impressed with the non-stick performance.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
The replacement lid is a little too…
The replacement lid is a little too tight, so you have to force it in, compared to the former which fit easily. Disappointing as speed and ease of service was good.
6. maaliskuuta 2026
Vastaus yritykseltä Eaziglide
Hi Tara,
Thank you for your feedback. We’re sorry to hear that your lid isn’t fitting properly. This shouldn’t be the case, and we’d like to help resolve it. Please could you email us at reception@imperialgb.com
so we can assist you further?
Kind regards
The Eaziglide Team
Good quality non-stick pan
Good quality non-stick pan. The only downside is that it took rather long to arrive.
5. maaliskuuta 2026
Vastaus yritykseltä Eaziglide
Hi Cedric,
Thank you for your review. We’re delighted you’re enjoying your non-stick pan! We apologise for the delay in delivery and appreciate your patience.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Reported a faulty pan
I reported a pan which was not as none stick as it should be after 4 years use. I sent photos of the pan and receipt of purchase. After a short time I was told that a new pan was on the way. No fuss and dealt with professionly and efficiently. Very pleased.
23. helmikuuta 2026
Vastaus yritykseltä Eaziglide
Hi John,
Thank you for sharing your experience. We’re glad we could resolve the issue quickly and efficiently, and that you’re pleased with the outcome.
We appreciate your feedback and your continued support of Eaziglide.
Best regards,
The Eaziglide Team
Great product deliverd on time
27. helmikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Anthony,
Thank you so much for your review. We’re thrilled to hear that your delivery arrived promptly and that you’re happy with your product.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
The best non stick pans I have ever…
The best non stick pans I have ever had. Don’t even need to use oil
24. helmikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Caroline
Thank you for your fantastic review. We are delighted to hear you are enjoying your Eaziglide pans and that the non-stick performance is making cooking easier, even without using oil.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Eaziglide produce the best cookware!
Eaziglide produce the best cookware!
I’ve a fair few of their pans and honestly when they say non stick, it really means non stick. Customer service is excellent plus you are kept informed about delivery dates.
Will I buy more?
Too right I will 👏👏
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Thank you for such a fantastic review. We’re delighted to hear you’re enjoying your pans and that the non-stick performance is living up to expectations.
We’re so pleased you’ve been happy with our customer service and order updates.
We appreciate you choosing Eaziglide.
The Eaziglide Team
Amazing high quality
I absolutely love these pans! The quality is outstanding, and they clean up effortlessly- such a dream to use in the kitchen
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Cristy,
Thank you for your review. We’re delighted to hear you love your pans and that you’re finding them such a dream to use in the kitchen.
It’s great to know the quality and easy clean performance have impressed you.
The Eaziglide Team
Excellent service
Excellent service. They replaced all 4 of my pans that had become perished over time.
4. helmikuuta 2026
Vastaus yritykseltä Eaziglide
Thank you for your wonderful review. We’re so pleased we could help and get your pans replaced for you.
We really appreciate your support and hope you continue to enjoy cooking with Eaziglide!
The Eaziglide Team
The product is brilliant
The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will last a long time. Packaging was...unusual but effective in protecting the frying pan and did it's job. Very pleased overall!
2. helmikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Brian,
Thank you for your fantastic review. We’re delighted to hear you’re enjoying your pan and that it’s performing so well. It’s great to know the durability and finish have impressed you too. We’re also pleased the packaging protected your pan as intended.
Thank you again for your support.
The Eaziglide Team
Second set of the same pans
Second set of the same pans we've bought and it'll be a third one if not discontinued.
30. tammikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Juan,
Thank you for your continued support. We are delighted to hear you have come back for a second set.
We really appreciate your loyalty and look forward to serving you again in the future.
Thank you for choosing Eaziglide.
The Eaziglide Team
Fast service well packed & good looking…
Fast service well packed & good looking pans very pleased
2. helmikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Stephen,
Thank you for your review. We’re so pleased to hear you were happy with the service, packaging and your new pans.
We really appreciate your support and hope you enjoy using them.
The Eaziglide Team
Excellent quality
Fab, good quality frying pan. Being sceptical I actually “fried” an egg without any oil or butter and it worked, although if you like to flip the egg a small amount of oil would help. Good to know it’s also ovenproof.
So easy to clean which is a great plus.
30. tammikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Liziboo,
Thank you for your lovely review. We are so pleased to hear you are enjoying your frying pan and that it lived up to the test.
It is great to know you are finding it easy to clean too.
Thank you for choosing Eaziglide.
The Eaziglide Team
Great saucepan
Got a bit of a discount on saucepan I wanted and seems like its good quality and will last a long time.delivery took about 6 days but was well packaged and protected.
28. tammikuuta 2026
Vastaus yritykseltä Eaziglide
Hi Adam,
Thank you for your review. We’re pleased to hear you were happy with your saucepan and that it arrived well packaged and protected.
We hope it serves you well for many years to come.
Thank you for choosing Eaziglide.
The Eaziglide Team
Excellent service
Excellent service. Recommended.
I contacted Eaziglide about one of my pans that had become warped. It may have been due to user error(?!) but they replaced without hesitation. Much appreciated and I’m very pleased that they put customer service first.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eaziglide
Hi Sean,
Thank you for your kind words and recommendation. We’re so pleased we could help and that you were happy with how everything was handled.
Customer service is very important to us, so your feedback really means a lot.
Thank you for choosing Eaziglide.
The Eaziglide Team
Vastaus yritykseltä Eaziglide
Hi Jonathon,
Thank you for your review. We’re pleased to hear you were happy with our warranty service.
We really appreciate your feedback and your support.
The Eaziglide Team
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