Ordering was simple and delivery was quick. The duvet is perfect. Following the advice given, I aired it for a few days before I first used it. It is just the right weight and the filling is well d... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Lovely pair of recycled feather and down pillows. Arrived quickly. They feel light and airy, clean, no chemical smell, nice thick cover, so I've not had any feathers poking through yet. A great touch... Näytä lisää
Yritys on vastannut
I loved everything about my new duvet and pillow. It feels light but warm and cosy and much more sustainable than many other options out there whether synthetic or natural. For years I felt uncomforta... Näytä lisää
Yritys on vastannut
We bought a duvet from earthkind which smelled unpleasant when we unpacked it. After tumble drying the smell did not improve, it was so bad we couldn’t sleep. After washing the duvet according to the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.
Yhteystiedot
Low Mill Lane, Ravensthrope, WF13 3LX, Leeds, Yhdistynyt kuningaskunta
- sleep@earthkind.co.uk
- earthkind.co.uk
4,0
Hyvä
238 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beautiful quality
I have feather pillows and recently a feather duvet. Beautiful quality with fast delivery 5*****
9. syyskuuta 2024
Quality bedding and eco friendly
I already have a pair of their feather pillows so when I needed a new duvet I wanted one of theirs as the quality is superb. I ordered a king size 13.5tog feather and down and it's beautiful, on offer too. Very warm and snuggly but not heavy and puffed up nicely after a good shake. I wouldn't normally buy feather as it's against my principles but finding a UK company that is reusing what would end up in landfill is great. Thoroughly recommend both the pillows and the duvet and the delivery is quick too!
13. syyskuuta 2024
Oma-aloitteinen arvostelu
The 10.5 tog duvet is so snuggley
The 10.5 tog duvet is so snuggley. I love it. I paid for express delivery and got it the next day. Very pleased
6. syyskuuta 2024
Great product at a reasonable price
Great product at a reasonable price. Highly recommend
26. heinäkuuta 2024
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
This is a lovely quality duvet
This is a lovely quality duvet. Although, when I took it out of the bag, I followed instructions in terms of putting it in the tumble dryer and airing it.
But it took several days to dispel the smell the duvet gave off. Not sur what the smell was, but it was rather pungent at first.
10. elokuuta 2024
Vastaus yritykseltä Earthkind
Thank you for your kind words about the quality of our duvet! We’re pleased to hear that you’re happy with it overall.
We apologize for the initial smell you encountered when first using the duvet. This can sometimes happen with new products due to packaging or materials. We’re glad it dissipated after airing, but we appreciate you bringing this to our attention.
Your feedback is valuable, and we’ll look into ways to improve the experience for future customers.
Great for the environment and great for people
Wanted a product that suited my ethical environmental way of living, and it delivered on all levels.
10. elokuuta 2024
Vastaus yritykseltä Earthkind
Thank you for your wonderful review! We're thrilled to hear that our product aligns with your ethical and environmental values. It's our goal to provide items that not only meet high standards of quality but also resonate with the principles our customers care about.
We appreciate your support and are glad we could deliver on all levels. If you ever have any questions or need further assistance, feel free to reach out. Thank you for choosing us!
Excellent product and service
I absolutely love the duvet cover I bought. It was exactly as I hoped. Lovely quality and the company has a great ethos. Many thanks.
31. heinäkuuta 2024
Vastaus yritykseltä Earthkind
Thank you so much for your kind words! We're delighted to hear that you love your new duvet and that it met your expectations. It's wonderful to know that our quality and ethos resonate with you.
We truly appreciate your support and look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. Many thanks!
Uncomfortable
I bought the synthetic pillows. I found them uncomfortable and woke up with a headache.
26. heinäkuuta 2024
Vastaus yritykseltä Earthkind
Thank you for sharing your experience with us. We're sorry that the synthetic pillows didn't meet your expectations and caused discomfort. We understand how important it is to get a good night's sleep, and we regret that our product didn't provide that for you.
We’re glad to hear that our team has already arranged a return and refund for the unused pillows. If you have any other questions or need further assistance, please don't hesitate to reach out.
Amazing duvets, the key is in the tumble dry.
I'm very happy with my purchase. I'd actually bought this duvet a few years ago but was disappointed with it being very flat and empty so returned it. But, looking again for a duvet, I found myself reading about these again and saw that you're supposed to tumble dry them to fluff up the feathers. So, I gave it another try and I'm extremely happy I did. I absolutely love it, it's so fluffy and snuggly. I would never usually buy animal products but teething too but the most sustainable option, recycled feathers seemed the best and I'm even more pleased that it also happens to be the comfiest option. I would definitely recommend these duvets. I'm now turned to get myself the pillow too.
26. heinäkuuta 2024
Vastaus yritykseltä Earthkind
Thank you for sharing your experience with us! We’re so glad you gave our duvet another try and found it to be as fluffy and snuggly as you hoped. It’s great to hear that the tumble drying tip made all the difference and that our use of recycled feathers aligns with your sustainable values.
Your feedback means a lot, and we’re thrilled that you’re considering adding our pillow to your collection. If you need any assistance or have questions, feel free to reach out. Thank you for your recommendation, and we look forward to serving you again!
The best sleeps with our new pillows
The best sleeps with our new pillows, thank you we love them!!
12. heinäkuuta 2024
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Great pillow
Quick delivery and lovely, cruelty free product. Perfect pillow, never slept so well and I’m side and front sleeper.
3. heinäkuuta 2024
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Easy to order and fast delivery.
Easy to order and fast delivery.
Duvet is excellent quality and love the fact it is made with recycled feathers and in the UK.
4. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Love that this product is recycled…
Love that this product is recycled feathers. Great product with great bag too
27. kesäkuuta 2024
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Speedy delivery and the duvets are sooo…
Speedy delivery and the duvets are sooo comfy ! Yes there is a smell to them but if you air them out in the sun they will be fine and you can enjoy the comfort.
Happy about the product!
12. kesäkuuta 2024
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Beautiful quality and quick delivery…
Beautiful quality and quick delivery and using recycled materials.
Very happy with our purchases.
18. kesäkuuta 2024
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Received someone’s old pillow.
To my shock, when I opened my one of the two Earthkind pillows I received, it was clearly discoloured, old and a different style to the other. There was also an old smell - it clearly wasn’t new. Due to the fact that the company works with recycled materials I assumed there had been a mix up at the factory.
When I emailed to complain, I was first met with a response that assumed I was lying, and then also criticised me for reporting the incident late (a few months after purchase) I explained that I was in the process of moving, so bought the pillow in the winter sales, but only finished decorating in April - which is why they were opened late.
My last correspondence with them was May 7, where they said they were booking into it. 2 months later, there had been no update.
The customer service was unfortunately terrible- especially in such a horrific situation. No wants to open the tag of a ‘fresh’ pillow, only to find an old secondhand one inside - and then be accused of lying.
Really wanted to support, but have unfortunately had a terrible experience.
1. toukokuuta 2024
Vastaus yritykseltä Earthkind
Hi, Sorry you feel it was a bad experience. We will look into the issue and email you. Regards Earthkind Team
yeah its good!
4. kesäkuuta 2024
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
Repeat order from happy customer 😊
Ordered again as we already have a couple of EarthKind feather duvets for our glamping site (The Secret Yurts) and are very happy with them - after many months of continued use. This time replacing synthetic duvets, and they look great. First guests to use them said how comfy their sleep was 😊
8. kesäkuuta 2024
Vastaus yritykseltä Earthkind
Hi, thank you for your review, much appreciated. Kind regards Earthkind Team
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