Dxexpress Arvostelua 644

The only way this company could improve service for their customers is to close down. They don’t deliver when they say they are going to, lie about leaving a calling card & leave customers waiting in for days for a parcel that never arrives. God only knows why companies use this so-called ‘courier’ company. I presume it’s because they’re cheap. Pay peanuts, get monkeys.

Appaling company - they sent an email saying they'd deliver a parcel from Approved food when I knew I would not be at home. I rebooked the delivery AND THEY CONFIRMED THE NEW DATE but still delivered my package on the original date and left a big box right outside my front door in full view of all passers-by. Unsurprisingly it was stolen. They laughable insist it was leftbin a SAFE place!!!! Approved Food don't seem interested in the fact that their courier is unreliable. DO NOT USE IF YOU WANT YOUR PACKAGE DELIVERED SAFELY

Useless. Tried phoning to advise of available route to rural destination. Kept waiting for ever. Sent email with instructions. When they failed to deliver I asked for a further delivery every day for the next 10 days !!! Still no success

Thought I would.give DX a second chance....Big Mistake.... Got message saying delivery date.I contact DX to advise that when making the delivery to call me, as there are surfacing work in my road. I said I'm 50 yards from entrance so can walk to collect. No response other than cancelling delivery date, and giving an option to rebook. The so called live chatbox is not live It's not even AI. It's a waste of time. Let's see what happens on the new delivery date.
.......UPDATE......
Second delivery cancelled by DX. No reason given other than unable to deliver. Telephoned the local DX office. Parcel was still at delivery depot. Ended up driving to their delivery office to collect it.

Absolutely appalling company, lied 5 days in a row emailing me to say my parcel was out for delivery and never turned up despite waiting in ALL day. When the parcel did turn up, a car battery, the packaging was virtually destroyed - I really have no idea how the battery did not split and leak acid everywhere..
You cannot contact them by phone you have to use their pathetic 'live chat' and when I did I was number 80 in the queue. Clearly from all the horrendous reviews here I was in a long line of being lied to.
I will never purchase from any company that uses this courier again!!

DX EXPRESS
my item was suppose to be delivered Tuesday no show rebooked for today text me lunch time saying not today so rescheduled for Monday
after 2hrs got to talk to somebody that was human
by keyboard not by phone so type to someone
found out my item is damaged/lost or STOLEN
dose not what to help at all
so i have to try and sort there mess out for them
total waste of space they need to be shut down

Without doubt, by far the worst courier company. Fake delivery dates given, missed dates, no shows, fake delivery attempt notifications. No response to enquiries and unable to contact. DO NOT USE

Terrible company, they should be closed down.
3 so called delivery attempts this week, I’ve been in every single day, on checking my cctv no attempt was made to ring the doorbell.
Now it says delivered to a neighbour, the address they have given is unknown to me. Certainly not a neighbour of mine. I’ve had to contact the company I’ve purchased from to chase up.

Never had this company deliver before. Usual lies about delivering the package on the 9th as in the tracking details below from their website.Now you can see they are delivering it on the 10th !! Of couse they did not turn up.I see their rating is even lower that Evri on trustpilot which is saying something. Will not order from a company that uses these cowboys. Obviously an e-mail I sent to their customer services goes unanswered.

Wednesday 10 Dec 2025 09:05 Item out on delivery vehicle
Wednesday 10 Dec 2025 06:09 Out for delivery today
Wednesday 10 Dec 2025 02:20 DX will attempt redelivery
Tuesday 09 Dec 2025 Item has been delivered as requested and received by del
Tuesday 09 Dec 2025 09:56 Item out on delivery vehicle
Tuesday 09 Dec 2025 07:56 Out for delivery today
Monday 08 Dec 2025 19:02 Item received by DX and awaiting route scan (Due for delivery by Tuesday 09 Dec 2025)

Consistent failure to deliver, nobody held to account.
And each time you fail, it’s my job to fix it ?
90% of your customer feedback is at 1% - says it all.

I ordered a small item from Vikings and the delivery driver was meant to deliver the package on the following Friday. They didn't knock, or make any other type of announcement, I doubt they were even at my address! Then when I rearranged my delivery date for the following Tuesday, they never came, with no updates on my packages whereabouts — and now they want to deliver on a day I am not in, nor free on.

Fobbing me off with the same excuse. Its scheduled to be delivered, then say to reschedule delivery. They are completely useless and not fit for purpose. I will avoid buying from any site that use this courier as it cannot be trusted. I emailed Tanya Batteries (reputable Company) who unfortunately use DX Express as their courier, and screen shot the reviews which show so much negativity and whether they should look at using an alternative courier. I feel they are let down by useless courier service. I am sure they will loose business through this. Very bad choice of courier service. I

Yet again they lied about trying to deliver.

This is not the first time, let's hope my delivery is damaged like usual.

If I had any choice in the matter, I wouldn't use them.

I would not even give one star if I could. Nearly 3 weeks for a delivery, they just cancel it every time it's promised. You can't speak to a person to rectify the issue just online chatbots. At this point in time I am seeking legal advice against the company for theft of my item.

Terrible, easily the worst experience in years. Supposed to be delivering for Debenhams. 2 claimed delivery attempts and stated a note left. Completely false as I was in all day both days. Third attempt today, timeslot expired an hour ago. Call the help line to get help and it just tells you to go to the website which gets no response

Absolutely appalling. They do not come to your house and pick things up. I literally sat in my front room all day and they never came. Totally dishonest and unreliable.

I have waited 7 days for a parcel from Shaw stirparts whu used DX service. I have still not received my parcel even after being given tracking no and time slot . I will not be using either again

Would give less if possible. Waiting for a delivery from Viking Ltd and it has been scheduled and rescheduled about 7 times. Each time the item is out for delivery, the driver has said he attempted and no-one was at home. Someone has been at home on numerous occasions. Today was the last straw. We tracked the driver as he got closer, then he said he had tried but no-one home. This was not true. Someone was at home, no attempt to deliver was made and no calling card left. I question the honesty of the driver. I have tried to contact DX on many occasions to complain but no-one picks up and emails are not answered.

Have received daily messages saying Alan will deliver my parcel. I wait in for him to arrrive....only to see tracking turns off near the final time frame given and then it says the parcel has been sent back to Bracknell service center. This has been going on daily for 6 days! Saying out for delivery only to be returned. Today, I can see the driver is getting further away so unlikely to deliver again. No one will answer a telephone. It really is beyond appalling!
If you are a company using them for shipping, please cancel your contract immediately. A courier company who cannot deliver items should be closed down!

Absolutely amazing, Mark & Adam went above and beyond with my delivery. Delivered on time, very polite and really helpful. The DX tracking app is amazing, you know exactly where your delivery is, so no waiting in all day, great service, thank you DX.