Dxexpress Arvostelua 644

I was asked to sign for a complete delivery of five boxes without actually knowing how many I was supposed to receive. In reality, the delivery driver knew that one box was missing but “forgot” to inform me. I only discovered this after unpacking everything and realizing parts of my furniture were missing, at which point I contacted Mick and Jeff (the delivery personnel) and they have confirmed that they knew a box was missing.

DX Express- Worst service ever. I don’t normally leave negative reviews, but this experience was beyond negligent.

I was expecting my passport delivery from Manchester VFS, yet there was no communication whatsoever regarding the delivery date or time. I had to wait at least a week, and there was still no update. It was only when I checked the app myself that I discovered the delivery had been marked as “missed.” According to them, the attempt was made on Friday — but I was at home the entire day.

I then requested a redelivery for the following day. Again, there was no proper communication. On the day of delivery, I received no call, despite their claim that they had tried to contact me. The delivery person didn’t even bother to knock on the door. When confronted, he insisted he had called, but we clearly showed that no such call was received.

To avoid missing it again, my husband even waited outside for two hours — and still, the service was completely unreliable.

This level of service is extremely disappointing and frustrating, especially for something as important as a passport. I would not recommend this service to anyone.

Was given a date for arrival for which I took a day off to receive my delivery only for them to not even attempt to deliver it and then when I went on chat to resolve the failed delivery I was met with an operator on the other end that would read my messages but take forever to reply ending without resolution. I received another email saying the delivery would arrive on the the following day , Saturday
Wasted another day only to speak again with customer service to be told they don’t deliver on Saturday but yet there systems showed it would be delivered on Saturday.
Still waiting now there telling me Monday after wasting 2 days for a parcel that didn’t arrive

Absolutely appalling

Terrible service again, sat in for hours for it not to turn up , I will never buy anything in future from someone who uses this company.

Absolutely appalling!...My delivery was sheduled for today 3/3/2026. Iv waited in all day for an urgently needed car battery only to recieve an email saying that they attempted delivery and a calling card was left. False on both counts! 😡 Iam Absolutely furious!

What's the point of the option for chosen delivery date as it gets ignored regardless.

Delivery driver lied twice stating he could not deliver because he could not find the property. When 'customer service' checked the tracking, it clearly showed he came nowhere near the place and he deliberately chose not to deliver - no doubt because it clashed with his schedule. Customer service on chat repeatedly unable to contact depot as they don't answer their phone and their emails were ignored. Throughout, absolutely zero communication from DX. Basically, you are at the mercy of random drivers who are paid for each delivery and who decide whether they feel like delivering to your address or not on that particular day. There is this attitude of it's no big deal and that the customer can just reschedule - with total disregard for the disruption this may cause or the fact that this was not the deal between seller and customer. Still awaiting delivery. It should be zero stars. Absolutely shocking. On a par with EVRI. I wish I had seen these reviews before making a large purchase as I would have asked seller to use a more reliable courier.

i wouldn't even give the 1 star.
very bad service. booked for delivery on Tuesday, the driver never came and i got a message saying to re-book. contacted the company, not of any help at all. re-booked for Thursday for deliver. same happened again. contacted the company and same of no help. extremely bad costumer service and keep you on hold on chats and don't give any help.rubbish

If I could give 0 I would

I can honestly say this has been the worst delivery experience ever. Over the past two weeks, I’ve had to rearrange the same delivery multiple times, and every single time, I was assured it would arrive the next day… only to receive a text around midday saying it wouldn’t be delivered after all.

I’ve arranged my entire schedule around these deliveries, and yet each promise has been broken. During the first attempt, I asked the driver to call me on arrival—this did not happen.

Now, after nearly two weeks of delays, I’m told the parcel cannot be delivered due to a “security issue.” Really? Yesterday, when I rearranged delivery for today, there was no mention of this issue. The inconsistency in communication is shocking.

And to make matters worse, I’m now being told I have to collect the parcel from the depot myself. Absolutely not acceptable. I paid for delivery to my address, made repeated efforts to facilitate it, and now they want me to go out of my way because of their failures? Ridiculous.

I even tried using the live chat to resolve this—what a joke. The responses were completely useless, slow, and generic, offering no real help at all. Clearly, this company has no interest in customer service.

Avoid at all costs if you expect reliable delivery and competent support

It is the worst courier company, avoid them!

They lost my parcel, I enquiry it and they said to contact the sender. I contacted the sender and in The proof of delivery they sent to sender, was not the senders pack, it was from another company. DX Express couldn’t say where my pack was it delivered to. They are useless!

Item first scheduled for delivery on 13/2/26. Driver arrived as I was getting in shower, by time I got to door he was driving off. Rearranged delivery for coming Mon, waited all day, no show. DXe then unilaterally decided to redel on Wed 18th, a day I'm not available. They didn't enquire re suitability they simply reshipped on a day I wouldn't be in.

How the fvck do they remain in business!?

i’ve ordered many packages that have been delivered by Dxexpress, every one has come with a damaged box, half opened box, a wet box and so on. not only that out of my many parcels 1 has come on time, the rest have been ridiculously late. i struggle to understand how this company is still going

I note this company has all poor reviews- which I totally agree with. A parcel stated delivered with no photo. I tried to contact DX - no chance, they say to speak to the sender to raise an investigation- how poor is that? So I'm still left with no parcel and no refund! I will check when ordering in the future and if any sellers use this company - I will not order from them. Shocking service

If I could give no stars, I would. I'm absolutely disgusted with DX. I ordered Live fish and the van stopped outside my premises then drove off without even ringing the bell. Now they say they cant come back today even although they are in the area. So my live fish will probably be dead by the time I get them. Absolutely shocking service.

No communication on the day of delivery in question at all by this company . No phone call or email to give a reasonable delivery window just 7am to 1pm.Good luck with live chat which is where on the website ,They make it difficult to speak to anyone ? This is 2026 what company does that? You can not track the delivery at all .Wake up DXexpress and look at what your trustpilot score is saying .Worst service I have had the unfortunate chance of dealing with . I will ask in future which company a website uses for delivery in future before I make a purchase so I can avoid .

Did not even attempt delivery, they have my plants and dread to think if they will arrive alive, RHS really need to start using someone else, paid £10.99 for specified delivery day, so angry!

Dont work here.

Place is a mess. Got told by an agency to turn up at 4am. Was there at 3:50 waiting in the reception area to which noone came. Had to make my own way around to the forecourt area and into the warehouse unsafely to which got told to just sit in the canteen.

Walking through, cans everywhere. Rubbish area. Not a tidy workplace and no acknowledgement of someone's name. Its like they wasn't expecting me which could be there fault or agency's fault but still wasted my time being there so early.

They finally got me at 4:16. Explained what to do, didn't even ask my name, didn't tell me anything. Just told me to get on with it.

No safety gloves. Nothing. Walked away
Wouldn't recommend.

I was home all day and saw the courier is next to me and it decided to fail my delivery and asked me to reschedule...not very professional.. I personally won't use it.

If I could give a -1 rating, I would. Dreadful experience! I ordered some live plants for delivery, had an email last Thursday to say that they are out for delivery, they never arrived. Friday, another email to say that they were out for delivery, and despite tracking showing the driver just ten minutes away from location, they never arrived. I contacted their online customer service team who after getting past the bot could only say wait till 6pm as they are on their way, but like I said, they lied and they never arrived. Step forward to today, Monday, and another email saying they were out for delivery, again, a no show! This company should not be allowed to run a business. Their customer service is useless and you get the pre scripted responses even when text chatting to a real person. They are unwilling to go that extra distance to get things rectified.