We have complained numerous times regarding our Belgrade sofa cushions. Although they have remade them several times and then given a discount the sofa is still not acceptable i.e. not comfy and th... Näytä lisää
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Great service from Amanda at Duresta. She has gone above and beyond in terms of communication and helpfulness. James Forsyth @Lucas Furniture
Yritys on vastannut
I’m delighted with my sofa and armchair. Two pieces of quality, substantial furniture. They’re well made and comfortable. I’m so pleased with my choice of fabrics, a gorgeous rich Rembrandt green vel... Näytä lisää
Yritys on vastannut
Small issue with my Duresta Coco sofa, just a phone call and all sorted out, sent a first class technician, Steve was just the right man for the job very professional came got on with the job and it’s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Yhteystiedot
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Yhdistynyt kuningaskunta
- customer.service@duresta.co.uk
- duresta.com
4,4
Erinomainen
524 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 66 %: iin saamistaan huonoista arvosteluista
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Can someone from duresta please tell me…
Can someone from duresta please tell me why there are no care instructions on their scatter cushions. I have emailed but of course got no reply, I just want to know can they be dry cleaned? Scatter cushions with the coco grand & large sofas.
2. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Regina,
We would like to inform you that the Duresta Care Guide is readily accessible on our official website, where it is available for download to all of our valued customers. Additionally, our website features a dedicated "Frequently Asked Questions" section, specifically tailored to assist you in caring for your Duresta Furniture.
Should you find that neither of these resources adequately addresses your inquiry, we have provided a convenient "Still Can't Find the Answer?" form, enabling direct contact with our customer service team. Moreover, you are more than welcome to reach out to us via telephone; our contact number can be found on our "Contact Us" page.
It is disheartening that this issue has led you to leave a one-star review, but we genuinely appreciate your feedback and respect your decision to provide it.
Thanks, Duresta
Delay in delivery, missing items
Advised by Cousins delivery would be 14 to 16 weeks. However it was actually 24 weeks! We think this is unacceptable.
The footstool was covered in different material to that that was requested.
Two scatter cushions had not been delivered. On enquiry Cousins have informed us that this will take up to 4 weeks to be delivered. Which we find unacceptable.
2. elokuuta 2023
Vastaus yritykseltä Duresta
Hi Graham,
Thank you for taking the time to share your experience with Cousins. We sincerely apologise for the issues you've encountered with your recent order, as this does not align with our commitment to providing a smooth and efficient shopping experience for our customers.
We deeply regret that the delivery time exceeded our initial estimate. We understand that a delay of 24 weeks instead of the promised 14 to 16 weeks is unacceptable and frustrating. We will thoroughly investigate the reasons behind this delay and work to prevent such occurrences in the future.
Regarding the footstool being covered in a different material than requested and the missing scatter cushions, we understand your disappointment and frustration. This is certainly not the level of quality and service we strive to provide. While we understand your frustration with the additional wait, we want to assure you that we have done our best to rectify the situation as quickly as possible.
We value your feedback and take your concerns seriously. Our customer service team is committed to addressing your issues and providing you with a resolution that meets your satisfaction.
Once again, we apologise for the inconvenience and frustration you've experienced. We appreciate your patience and understanding as we work to make this right for you.
Many thanks, Duresta
Everything just perfect
Everything just perfect. The product itself and the service of "The residentie"
21. elokuuta 2023
Vastaus yritykseltä Duresta
Hi Rudi, thank you for taking the time to leave us a 5 star review!
We are glad to hear that you are pleased with your new Duresta sofa as well as the brilliant service you have recieved from one of our retailers!
We hope your sofa brings you many years of long-lasting comfort.
Best wishes,
Duresta
Prompt and professional
Whole process very smooth and professional with delivery in 6 weeks. Visit to your showroom very helpful
30. heinäkuuta 2023
Vastaus yritykseltä Duresta
Hi Charles,
We are delighted that you are happy with the service that we have delivered as well as our showroom. We hope you are happy with your new Duresta sofa!
Many thanks, Duresta
We had a sofa for 12 months-cushions…
We had a sofa for 12 months-cushions sag and look awful despite taking care of them and turning every week. Sadly, this company no longer produces quality furniture.
27. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Chester,
We are sorry to hear you are experiencing issues with your Duresta sofas. In this instance, as we do not know all the details about your purchase, we recommend that you return to the retailer where you purchased your sofas from, and they will be happy to assist in order to try and rectify this.
Many thanks, Duresta
Disappointing
I have had my suite for 18months now and am totally disappointed. The supawrap cushions which are supposed to ‘require little attention and have the support of foam’ have just sagged like old mattresses, despite turning them every morning since purchase. I called someone out from the store who told me that was normal and I should turn the cushions to have the zips on the outside as well. End result is that it is uncomfortable and unsightly and totally not recommended
25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Jane,
We deeply regret to hear about your disappointment with your suite after 18 months of use. We understand your frustration with the cushions not living up to their promise of requiring little attention and maintaining foam support. It's disheartening to learn that despite your diligence in turning them daily, they have sagged prematurely. We sincerely apologise for any inconvenience this has caused you.
The advice you received from our store representative, suggesting to turn the cushions with the zips on the outside, is a common practice to help distribute wear and maintain cushion resilience. However, it seems this has not yielded the desired results in your case.
We take quality and customer satisfaction seriously, and we are committed to resolving this issue for you. Please reach out to our customer service team, contact details can be found on our website, so we can further investigate your specific situation and work toward a suitable resolution. Your comfort and satisfaction are of utmost importance to us, and we are dedicated to ensuring your furniture meets your expectations.
Once again, we apologise for any inconvenience you have experienced, and we appreciate your patience and feedback as we strive to improve our products and services.
Thanks, Duresta
Excellent furniture lovely and…
Excellent furniture lovely and comfortable and finish to the range. Very very pleased with our furniture. Thanks so much.
28. kesäkuuta 2023
Vastaus yritykseltä Duresta
Hi Lynn, thank you so much for taking the time a 5 star review!
We are so pleased to hear you are happy with your lovely furniture and its comfortability.
You are very welcome, we hope it brings you many years of long lasting comfort.
Best wishes,
Duresta
Long term living with a Waldorf
I had 2 Ruskin Sofas from Duresta which were excellent and replaced them with Waldorf sofas when they were 13 yrs old and knackered. In comparison the Waldorf appears to have an inferior structure. Ive had the Waldorfs for only a few years now and after the first 6 months the back cushions just flatten down to nothing ,so much so that your feel almost horizontal and are forever re building them. I bought Duresta for its quaity but would not recommend this model as I feel its inferior. Sad really, I used to love Duresta .I wont be buying Duresta again because of this.
16. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Robert, thank you for reaching out to us.
We are sorry to hear you are experiencing issues with your Waldorf sofas, in this instance we do ask that you return to the retailer where you purchased your sofas from and they will be happy to assist in order to try and rectify this.
Best wishes,
Duresta
Helpful retailer - Smiths
The retailer was very helpful, they had a stock setee which they managed to get in through our french door thereby avoiding the long lead time.
The setee is very comfortable.
7. kesäkuuta 2023
Vastaus yritykseltä Duresta
Hi Gerry, thank you for taking the time to leave us a 5 star review!
We are so pleased to hear you are happy with your new Duresta sofa as well as the service you recieved from one of our retailers!
We hope your sofa brings you many years of long-lasting comfort.
Best wishes,
Duresta
Thank you for your response but having…
Thank you for your response but having had Duresta sofas and chairs for over 20 years I am aware of the quality and which is why I wanted to re replace with a more contemporary design. The issue appears to be consistent poor customer service in terms of managing customer expectations coupled with disappointing faults. So frustrating when I had decided on a style but unfortunately cannot bring myself to trust my order to you
16. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi JL, thank you for your response.
Customer satisfaction is very important to us and we strive to give our customers a positive experience.
It is a shame to hear that you will not be be updating your Duresta furniture of 20 years with our beautiful new designs, however, we respect your decision and hope you find the perfect furniture for your home soon.
Best wishes,
Duresta
Bad Experience
Update: I ordered Duresta suite last year. I have been now informed that the fabric is being received this month and they will try to cut my suite out of this month delivery. Otherwise, i have to wait for the next delivery of fabric. I hope you will agree that this is very frustrating. Duresta should stop selling unless they are certain that they can source the materials.
2. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Bobby, thanks for reaching out to us.
We are incredibly sorry to hear that you have had a delay waiting for your order.
We source all our fabrics from prestigious fabric mills, to ensure we are producing furniture of the highest quality. However, we do unfortunately experience delays with supply chains that are out of our control.
We are truly sorry for your experience and completely understand your frustrations. Please be assured we are working tirelessly to deliver all our customers their furniture as soon as possible.
Best wishes,
Duresta
Poor after service!
I spent a small fortune when I purchased my Duresta suite some years ago. The leather is still very good and the frame is very good, however the springs have all rusted and snapped. I would not expect this to happen, I can only think they were faulty, why would springs rust in a dry environment? I contacted Duresta to enquire about sorting this out and got no help whatsoever. Do Duresta sell you furniture and when something goes wrong just dismiss you?
I have just read the reply from Duresta, it is not possible to contact the retailer as they closed down due to retirement? Where do I go now?
Since my reviews above, I have been back in touch with Duresta and spoke to a lady called Lorna, she could have not been more helpful and as a result I have been supplied with the springs needed to repair the suite. I will amend my star rating to take this new service into account. Well done Duresta! I can also recommend a fitter we used to fit the new springs, great service and excellent value.
19. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Tracey, thank you for reaching out to us.
We are very sorry to hear you are experiencing issues with your springs. As your contract of sales lies with your retailer we ask that you return to the retailer where you bought your furniture from, who will be more than happy to assist you.
Best wishes,
Duresta
The buying experience was excellent but…
The buying experience was excellent but although the sofas look lovely I cannot yet tell you how pleased we are with them. It will take time to tell how comfy they are going to be. At the moment they are a little firm.
27. maaliskuuta 2023
Vastaus yritykseltä Duresta
Hi Sarah, thank you for taking the time to leave us such a lovely review.
We are so pleased to hear that you are happy with your experience with us as well as the design of your new furniture. We are confident that they will provide you with many years of long-lasting comfort.
Best wishes,
Duresta Team
The sofas are great quality and…
The sofas are great quality and extremely comfortable
24. maaliskuuta 2023
Vastaus yritykseltä Duresta
Hi Ellen, thank you so much for taking the time to leave us a 5 star review!
We are so happy to hear you are pleased with the quality and comfortability of your new furniture.
We hope it provides you with many years of long-lasting comfort.
Best wishes,
Duresta Team
Furniture is excellent but the website…
Furniture is excellent but the website registration process was difficult from a smart phone. Revised to 5⭐️ as the website issue is not reflective on the furniture
8. helmikuuta 2023
Vastaus yritykseltä Duresta
Hi Dave, thank you for taking the time to leave us a review.
We are so pleased to hear you are happy with your furniture!
We are sorry that you experienced difficulty when registering your guarantee on our website, unfortunately this function is best suited to desktop. However, we always welcome feedback from our customers, so thank you for comments.
Have a lovely day.
Best wishes,
Duresta
just not the same compny anymore
I have been waiting over 12 months for my sofa's ,yes 12 months and still haven't arrived . the service is what you would expect from a 3rd world country .
they really don't care what happens and its excuse after excuse , that's if they answer the phone .(THE REP)
i still don't have my sofas and was informed they have not been started finished , i have been lied too 3 times
So this is how it goes
1. 26 weeks delivery
2.due in December 6 months late (didn't turn up)
3. delivery 20th Jan (didn't turn up)
4 we have found a stain and cant deliver , ok send me a photo
5. no photo
6. they were lying and said they are not finished as the material was late ( what 12 months late )
7. no delivery date given
Honestly you couldn't make this up , how can this great company end up like this
26. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Christopher, thanks for reaching out to us.
We are so sorry for the delay and for your experience with us so far.
Could I please take your order number and retailer and I will investigate your order for you.
Best wishes,
Duresta
Terrible service
Terrible service. Waiting over a year for duresta sofas that have been ordered from Fenwicks and still no delivery date. Had 4 delivery dates and each time they get cancelled. Have no idea when the sofas are meant to be coming and if they are even built. Awful service and what a shame as have duresta sofas that were bought 13 years ago and had no problem then.
25. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Duresta
Hi Keeley, thank you for reaching out to us.
We are so sorry that you have experienced a delay waiting for your furniture.
Could I please take your order number and I will investigate this for you.
Best wishes,
Duresta
Excellent Purchase and Service
We purchased a sofa, chair and footstool from Hatters in Bedford which was ex-display. I wanted to register it for the guarantee and Dalya from Duresta was very quick and efficient in enabling me to do this. The quality of the furniture is excellent and it is very comfortable. All in all a good experience.
9. tammikuuta 2023
Vastaus yritykseltä Duresta
Hi Debbie, thanks for taking the time to leave us a 5 star review!
We are so pleased to hear that you are happy with your experience with us and the quality and comfortability of your new furniture!
We hope it provides you with many years of long-lasting comfort!
Best wishes
Duresta
Vastaus yritykseltä Duresta
Hi Caz, thank you for taking the time to leave us a 5 star review.
We are so pleased to hear that you are happy with the design, quality and comfort of your new furniture.
We hope it brings you many years of long lasting comfort.
Best wishes
Duresta
Lovely build quality
Lovely build quality
Downside was the elapsed time between order (April) and delivery (December); somewhat longer than the 25 weeks promised
15. joulukuuta 2022
Vastaus yritykseltä Duresta
Hi Mike, thank you for taking the time to leave us a 4 star review.
We are so pleased to hear that you are happy with the quality of your new furniture. We do apologise for the delay you experienced, however, hope that it was well worth the wait and provides you with many years of long-lasting comfort.
Best wishes,
Duresta
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