Duravit Arvostelua 

Terrible service and quality products. I'll buy anything other than Duravit in the future. For the second time in short succession the soft close damper on our Starck X toilet seat has failed.
Despite the 18mm damper being easily removed Duravit say it is a non replaceable item and want £400 for a new SEAT! They won't supply a part number and don't reply to their emails. Terrible customer service.

We ordered a Sensowash Slim unit to replace one that had failed after a good number of years use. The replacement clearly has a sensitivity problem with the remote which it doesn't recognise. After numerous contacts via our bathroom supplier and being asked to 'try this' or 'try that' we are no further forward after almost 4 months. Our interaction has always been polite and constructive but it now seems we are just being completely ignored. Nowhere near good enough is an understatement.

Das Produkt Shower&Bath wurde am 17.12.25 von einem französischen Unternehmer über einen deutschen Händler bei Duravit Deutschland bestellt. Seit Anfang Januar 2026 wird das Produkt nicht mehr hergestellt, was wir erst Wochen nach der Bestellung erfuhren. Obwohl für Shower&Bath eine Lieferzeit von 10-28 Tagen angegeben war, wurde uns nach 5 Monaten Wartezeit die Lieferung für KW 21 angekündigt, worauf wir die Bestellung annulierten. Die "Kundenbetreuung" durch Duravit Deutschland erfolgt über eine schwierig erreichbare Hotline wo ein Techniker anwortet. Er wusste nichts von der Einstellung des Produkts. Meine Baustelle wurde durch die skandalöse Unzuverlässigkeit der Firma Duravit um 4 Monate verzögert. "Made in Germany"…

misleading the consumer/ I ordered a DURAVIT - Round concealed thermostatic shower mixer Ø17cm in brass + thermostatic cartridge - 2 outlets - Brushed bronze
Plumber came to fit the shower seen that we also needed to order the back blue box for this. It should be sold together.

The soft close failed after 18 months, simple contact company and kindly request the small component. After multiple requests for photos and no response I can only conclude that they wear a complainant by attrition. Dreadful service and product.

Ein nagelneuer WC-Deckel quietscht scheußlich beim Absenken, der Sanitärbauer sagt „das geht gar nicht“ und der Saftladen-Duravit lehnt einen Austausch ab 😡😡😡, lächerlicher und kundenferner kann sich ein Hersteller kaum verhalten!!!

I have been waiting for a toilet seat to be delivered for 2 months. No responses to emails, the call waiting is excruciating. I'm starting to wonder if there is even anyone there!

Vi har fået leveret et toilet som ikke passede med det gamle duravit. Da vi returnerede det gik det i stykker i transporten. Det blev returneret i den orginale duravit emballage og forsendt på samme måde som leveret. Deres emballage er ikke stærk nok og der er ingen service eller ansvar over for fejl.

Mail svar fra Duravit til BilligVVS: Vores emballage er selvfølgelig god nok / Orla Andersen /Duravit / 10-03-2026.

Not a good quality product. It is the second time I have to order a toilet seat per 2 years! They just cracking with no reason for it. I'm not even overweight! You just came in to your bathroom and see, that your toilet seat is cracked. And the price is not cheap. Unfortunately I have to order from this stupid brand again, because there is no compatible seat from other company

Vi har et Duschtoilet, Duravit Sensowash Slim/Starck, som vi har haft siden 2018. Vi er vældig glade for funktionaliteten, men kvaliteten af plasten i sæde og låg er vi ikke tilfredse med. For omkring 5 år siden stillede vores datter sig op på toiletlåget, som knækkede. Da det var indenfor 3 år, reklamerede vi til forhandleren, som meddelte os, at det ikke var dækket, idet man ikke måtte stå på låget (hvad man normalt kan på almindelige toiletlåg). Så vi måtte købe et helt nyt sæde, som jo ikke er billigt. I går satte jeg mig så på låget for at klippe tånegle, hvad jeg ofte har gjort. Men idet jeg drejede mig, lød der et højt smæld, og låget var flækket i den ene side. Jeg vejer 60 kg, og tænker, at låget bør kunne klare, at en person af denne vægt sidder på det. Vi er ret trætte af igen at skulle bruge flere tusind kroner på et sæde, hvor kvaliteten ikke afspejler den høje pris.
I øvrigt, som flere andre har bemærket, bliver plasten gul langs kanten af sædet og kan ikke gøres ren med de milde rengøringsmidler, som anbefales.

I’ll start with the only nice thing I can say: if you’re buying this Duravit wall-mounted toilet purely for aesthetics and it’s going in a show home that will literally never be sat on, then yes this toilet is for you. Sleek, minimalist, modern, the kind of thing that makes guests say “ooh, fancy bathroom.”

Perfect Instagram toilet.

But if there is even a 1% chance that a human being will actually use this thing, run. Run far away.

This is hands-down the most uncomfortable toilet I have ever sat on in my entire life, and I say that with zero exaggeration. The bowl shape, the seat angle, the way it forces your body into the world’s most awkward position… it’s like the designers forgot people actually have to sit on it. I’ve used port-a-potties at music festivals that were more comfortable.

And don’t even get me started on adding a bidet. You can’t. Not without ripping the entire toilet off the wall, rebuilding the plumbing access, and turning it into a full weekend demolition project. The mounting design makes any aftermarket bidet attachment basically impossible. For a “premium” toilet in 2025, that’s just insulting.

I never thought a toilet could make me genuinely angry, but every single time I use these things I walked away muttering curses. It’s expensive, it looks expensive, and it performs like a cruel joke.

If you care about actually using your bathroom instead of just photographing it, buy literally anything else.

Insoddisfatto. Non lo consiglio

Kan på ingen måde anbefale Duravit. Deres toiletsæder bliver gule i løbet af ingen tid og går i stykker for et godt ord. Har allerede skiftet til nr. 2 toiletsæde på bare 3 år og det er allerde gået i stykker
Prøvede at kontakte dem men fik en kort besked om at deres toiletsæder tåler ikke rengørningsmidler??

Habe wegen einer Ersatzteil-Anfrage den Duravit Kundenservice telefonisch kontaktiert. Es ging direkt ein Mitarbeiter dran, ohne KI oder nervige Warteschleife im Vorfeld. Der freundliche Herr konnte mir kompetent weiterhelfen und das in angenehmer Gesprächsatmosphäre. Findet sich so heute so fast nicht mehr. Fünf Sterne für den telefonischen Duravit-Support!

Wir haben zwei Whirlpools von der Firma Duravit gekauft ca.30000 Euro steht aber nicht im Verhältnis zur Qualität und Service
Was uns keiner gesagt hat Duravit gibt nur zwei Jahre Garantie auf die Kompressoren da habe ich ja bei einem Baumarktartikel längere bei beiden Whirlpools haben wir Probleme mit den Bauteilen
Der Service lässt auch zu wünschen übrig wir warten schon seit sechs Monaten auf den Austausch des Kompressors

Bewertet mit 1 von 5 Sternen
Waschbeckenunterschrank hält kein Wasser aus..
Unser Waschbeckenunterschrank hat genau ein Jahr gehalten und jetzt quillt es an den unteren Kanten überall auf.

Auf Nachfrage wurde uns erschreckenderweise mitgeteilt, dass ein "WASCHbeckenunterschrank"! nicht Spritzwasser an den unteren Kanten auf längere Zeit aushalten kann. und aufquillt.......hätte ich doch lieber mal Ikea gekauft, ist billiger und vielfach besser als DURAVIT....

Nie wieder diese "Marke"

Einfach nur lächerlich, das Thema geht zum Anwalt.

Na jaren gebruik waren de buffers van onze toiletbril aan vervanging toe, maar helaas in de reguliere handel niet meer leverbaar. Een e-mailtje naar Duravit was voldoende voor gratis toezending van een nieuw setje, waardoor wij weer jaren vooruit kunnen. Dank voor deze goede service

We are now on our 3rd Duravit toilet seat (for 2 loos). I massively regret paying for a so called premium brand. All 3 seats have developed cracks. I've tried to get the last one replaced but the reseller we bought it from says Duravit are claiming this isn't a manufacturing problem. And yet i see from these reviews that this is clearly a consistent issue with their seats. It must be down to poor material and/ or design. Now we are stuck with Duravit as no other seat fits. £150 a seat! Disgusting. Take my advice and go for a simpler, cheaper brand that you can easily get replacment parts for..avoid Duravit toilets or be prepared to pay through the nose for a new seat every 2 years.

Please do yourself a favor and STAY AWAY from Duravit toilets. Their toilet seats are of such poor quality that they WILL deteriorate after a few months if you use ANY standard store purchased household bathroom cleaners on them. They are not made to be used in the American market.

I have issues with both of two Duravit toilet seats that we had installed only 9 months ago. Both seats have:
1.  Rusting hinges (where the seat meets the pan).
2.  Dark marks appearing on the bottom of the seat and the inner side of the cover. These honestly look like fecal residue but no amount of scrubbing with any bathroom cleaner, or vinegar and water, or baking soda and water, will remove these. It's the paint finish wearing off in spots.

These issues are occurring after only a few months of use (creating a disgusting impression especially since one of these toilets is in our powder room used by guests).  I am quite frankly shocked at the poor quality of these seats and they look like they are 50 years old after just a few months. We have 2 other toilets in our home (one by Kohler and another by American Standard and neither of those have any issue considering that we use the same standard grocery store purchased bathrooms cleaners to clean all the toilets).

Duravit says to follow their 'instruction manual' for the cleaning of the seats. Who’s ever heard of an instruction 'manual' for a toilet seat !? You use, you clean – it’s not rocket science.

When I took this up with Duravit, this was their response:
My name is Bryan and I am one of the Product Managers at Duravit. I am sorry to hear about the issues experienced, but in reviewing your photos and discussion with Logan, the issue is indeed caused by a combination of ammonia chemical reaction and gas vapors from your bowl. For the hardware, it is imperative that bleach/ammonia chemicals are immediately wiped off when contacted with the seat hardware. If they are allowed to settle, then it will discolor the hardware as you have experienced. Please note that this type of discoloration only occurs with a chemical reaction that was applied to the surface. In addition, our seats are made with environmentally friendly plastics and hardware, so comparing to a seat made from 25 years ago is not apples to apples. Those seats are usually produced with chemicals that while have better protection from cleaners are no longer allowed to be used on household goods, which is why the care guides that were included with the seat are important to follow. 
While I understand your frustration on the matter, there is nothing further we are able to assist you on this topic.

Not only did they not compare apples to apples (the other seats I have are also 9 months old – not 25 years old), but their answer was completely dismissive stating that no cleaners (bleach, ammonia, etc) should be used on their seats. Of course I wipe any cleaners off the seats and bowls; I don’t sit on bleach.
The poor quality finishes are because they are made to European standards (where store purchased cleaners likely don’t contain chemicals as here in the US) and not American standards and therefore, they don’t hold up to usage with store based cleaners available here in the US. That’s also why the Kohler and AS seats that I also have don’t have the same issues after using the same cleaning products.
So much for their 5 year warranty.

Therefore, RUN, don't walk, AWAY from Duravit toilets because their seats are CRAP – literally.