DuracellDirect Arvostelua 

Wij hebben meerdere accu's voor laptops aangeschaft bij Duracell.
Accu's zijn identiek aan origineel!
Kwaliteit voor een goede prijs.
Wij kopen alleen Li-ion accu's bij een vertrouwd bedrijf.

Duidelijke website van een betrouwbaar merk! Heel blij dat ze een batterij verkopen voor mijn DELL XPS 13 9360 - na 2.5 jaar is de laptop nu op accu niet meer te gebruiken. Ik zocht dus een vervangende batterij en er worden online ook veel knock-off's verkocht. Bij duracell zelfs lager geprijst dan bij bv Amazon.

Worst experience ever.

They send you a broken product (battery), then when you ask for a new battery they instead ignore that question and only offer you money back. According to Consumer Rights Act UK they should provide you with the option of getting the product replaced.

Shipping costs are not refunded by DuracellDirect even though they sent a broken product. Shipping cost should also be refunded according to Consumer Rights Act.

Then it takes more than 3 weeks to finally get your refund. But only after sending 5 e-mails. They then state that they received the returned battery and that it has to be shipped back to the UK before you get your money!
So another week passes and when that week is passed you again have to remind them that you did not get your refund.

Only after e-mailing about legal consequences you finally receive the credit but still without the return for shipping costs (although they did promise to also refund this).

STAY AWAY FROM THIS COMPANY AS FAR AS POSSIBLE!!

This worked well. Got the right laptop replacement battery, but somehow it did not fit 100%. Lucky there was some room that it did fit with some creativity.
Delivery was correct.

Battery quality aspects were less than expected and as pointed out on the website. For me it did not match the "duracell" quality label in comparison to the experience I have with their A, AA AAA alkaline batteries.
Current battery did not meet the original laptop specs of 6 hours. It just holded max 3-4 hours and now, after a year even max 5 minutes.
Based on this experience I would not advice this battery.
It is a pretty expensive replacement battery over time which even does not meet the original specs
My advice, spend some more money and go for the original HP laptop-battery.

Dit is mijn eerste kennismaking.
Verloop nog afwachten.

Sound brand ( Duracell), effective website, easy ordering and fast delivery

Zit sinds 1 augustus te wachten op mijn bestelde accu’s, heb ze al meerdere keren gemaild maar zelfs daar krijg ik geen reactie op.

Ordering was clear and fast. I hope the delivery will also be ok.

the site is working perfect hopefully is the delivery also ok

thanks

I just ordered so I don't know how everything works out. Until now okay..

good service. I had mailcontact with Audrey of consumersservice and my problem has been solved correctly.

ordering was great, but can not yet tell how fast delivery will be and whether the product quality is good since i have not yet received the goods

overzichtelijk, snel

Door de vele spelfouten op de website en in de mails was ik sceptisch over mijn bestelling bij DuracellDirect. Gelukkig is het tegendeel bewezen. Ik had mijn bestelling de volgende dag al in huis terwijl het vanuit London moest komen. Helaas was 1 van mijn 2 bestelde accu's defect maar na 1 telefoontje was dit in orde gemaakt. De dag daarna had ik een nieuwe accu in huis, wederom vanuit London. Gelukkig dit keer een werkende :). Perfecte service DuracellDirect!