Dubarry of Ireland Arvostelua 404

Amazing products and super fast shipping. I had to return one item and it was faultlessly easy and speedy.

I contacted Dubarry by email to enquire if it was possible to purchase a zip pully for a Gilet that my wife has had for a very long time. Almost immediately I received a reply from Amber informing me that not only get one it would be free of charge. I certainly did not expect that. A few minutes later an other email popped into my inbox from Dubarry (Amber). I immediately assumed that it was to tell me that I would have to pay postage or something. Not the case, it was Amber asking what colour I wanted.
This in my opinion is customer service at the very highest level and definitely not what most of us are used to nowadays.
Amber, you are an asset to Dubarry.

Just so professional.
Everything arrived beautifully packaged and with care.
Very clearly Dubarry go the extra mile and their service and quality is worth every penny

A last minute gift - I called to check it was in stock, charming lady went to check the shelves in the warehouse and confirmed there was one left. I immediately ordered on the website but put in the wrong address - called Dubarry back and lady immediately intervened and changed the address on their system. Boots arrived the following day. Outstanding service that a lot of retailers could learn from. Thank you.

I was so stupid to recommend my hubbie to buy a bigger size outdoor boots (which I did and that was the right decision for me). Unfortunately they became too big after wearing them for a few weeks. Dubarry offered us to send some insoles and extra thick socks for free!
Thanks to Danielle from the customer service.

Men's Chelsea boots are great but my pair had some issues after 6 months. However Flory at the Sloan Square store had the issue resolved within a day. Great customer service.

Superb customer service. Prompt and personalised responses to emails. Quick and efficient delivery and returns service for a top quality item.
Highly recommended

I had lost a button off my Dubarry jacket. I made contact with the company and was sent, FOC two new buttons. Wonderful, efficient, personal customer service. Thank you.

Just the most wonderful customer service ever from Amber - thank you - you are fabulous. You went above and beyond to help me out to find replacement favourite boots, 🥾 am thrilled to bits! Have told my friends I’d ALWAYS recommend Dubarry

I really had great experience, the staff professional, and try to help me to choose the nice jacket , I will visit again

I have bought dubarry shoes for a number of years but I now find the quality is no longer there. My most recent pair pieces have fallen off the soles ,the lining has frayed and the black strip at the heel has worn away leaving bits of white showing.i can get the same kind of shoe on temu for 30 euro

Great customer service and wow - what boots!!! Expensive, sure, but so worth it and they will last for ages. Love this brand. 😍💚

Popped into their Edinburgh store and loved it. The place looks great, with a classy country vibe and really good quality gear. The staff were friendly and knew their stuff, which made the visit even better. Definitely worth a stop if you’re in the area.

I work for the RNLI and crew in Howth lifeboat station, when at sea on exercise' or no service' i wear my Dubarry boots all the time keeping my feet warm and dry at all time day or night.

Recently i contacted you about the souls wearing on my boots and you were very prompt with advice and were to get them repaired.

I spend a lot time at sea and would not hesitate in recommending your product. Thank you Dubarry great job.

Buyers should be aware that, at least on the Rest of World website, their returns policy forces you to return items at your own cost. Depending on your country this entails shipping fees of 20€ or more.

A few years ago, I received a pair of DuBarry Galway Ladies Country Boots as a birthday gift. Those boots were scrupulously cared for, and used only during the point-to-point season.

However, the soles have now split apart and, according to my local shoe repair service, cannot be mended. Dubarry are perfectly aware of this long-standing manufacturing fault; they can suggest a boot repairer directly linked to their products, but refuse either to pay for the repair or offer any kind of compensation.

Is this really acceptable for such an expensive item? Does anyone buy rugged country boots only to find that the soles rot due to a known manufacturing fault?

Updated to include the Dubarry response to my enquiry:

"All Dubarry products are purchased with a one year Warranty "

Is that warranty credible for a pair of boots costing almost £400? Clearly, these goods are not fit for purpose.

Save yourself from heartache and buy from a more honourable and trustworthy company.

Edited to respond to Dubarry reply: Of course you haven't received any photographs. In your email correspondence, you advised me not to bother with photographs; you told me it wouldn't make any difference. I paid £140 to have them repaired by the repair company you recommended and you didn't even offer to help with the cost! Dreadful attitude from a supposedly upmarket company.

Amazing customer service from the Cheltenham store, thank you so much for your help! The lovely lady I spoke with was helpful, knowledgable and lovely to deal with. Thank you!

J'ai acheté une paire de bottes Dubarry of Irland dans un magasin au Luxembourg. Grosse, déception en rentrant à la maison de voir une étiquette, cachée cousue aux bottes, fabriquée au Portugal (made in Portugal ). Donc, ces bottes à 400€ sont à vendre, car trop cher pour du portugais, désolé.