Prompt service. Initially I ordered the bare tool. Next day I changed my mind & arranged to pay the extra for the full tool, battery & charger . DTW retrieved my original order from despatch and subst... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having purchased a Stihl battery roller lawnmower from DWT T&M Ltd with which was a flawless purchase with product arriving within delivery time and and well packaged, I decided to buy the Stihl Scari... Näytä lisää
Goods arrived in good order and at a good price . However delivery let them down , was not as promised and had issues with the correct address inspite of it being given correctly from the start
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Yhdistynyt kuningaskunta
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
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On vastannut 90 %: iin saamistaan huonoista arvosteluista
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Vastaus yritykseltä DTW Tools & Machinery Ltd

Vastaus yritykseltä DTW Tools & Machinery Ltd
Rapid fulfilment and delivery of order…
Rapid fulfilment and delivery of order - well done!

Vastaus yritykseltä DTW Tools & Machinery Ltd
Great Service
Great, Efficient, Friendly Service. Easy to use website. Super Fast Delivery. A pleasure doing business with DTW Tools

Vastaus yritykseltä DTW Tools & Machinery Ltd
Excellent price and service
The product was delivered in good time and at an excellent price. Will definitelyuse again. Very pleased, thank you.

Vastaus yritykseltä DTW Tools & Machinery Ltd
Clear and easy ordering instructions…
Clear and easy ordering instructions along with a very quick delivery service.

Vastaus yritykseltä DTW Tools & Machinery Ltd
Arrived nice and quickly as expected at…
Arrived nice and quickly as expected at point of order. Website really easy to use. Fairly priced and everything in good condition when it arrived.

Vastaus yritykseltä DTW Tools & Machinery Ltd

Vastaus yritykseltä DTW Tools & Machinery Ltd
Just a great purchase thanks again
A very quick and simple process
And I’m very happy with my items thanks again

Vastaus yritykseltä DTW Tools & Machinery Ltd

Vastaus yritykseltä DTW Tools & Machinery Ltd
Really great service from DTW 😀
Really great service from DTW easy website to navigate good range of products reasonable prices and great speedy dispatch of products. Have used DTW before and always get great service will be using them in the future for all my tools for my business. 10/10 all round👍😀

Vastaus yritykseltä DTW Tools & Machinery Ltd

Vastaus yritykseltä DTW Tools & Machinery Ltd
Service was not great initially BUT this was redeemed by superb service from Dan
This is the second order I've done through DTW. The first order delivery was late. Not that late but late. I thought, lightning can't strike twice surely. Ordered my goods on the 18th August. Promised 2 to 3 days delivery, so it should have been with me on Thursday at the latest. No sign of it. Phoned Friday to find out what's going on, to be told sorry its being dispatched today. So 4 business days later. It'll be with you next Tuesday. So 7 business days and 4 business days over their promised delivery date. Who can I complain to. I was given an email address and promised that Dan the sales manager would reply. It's been two weeks now and not a dickie bird from dtw or Dan. That's not good enough. You're in breach of contract. I expect compensation. I'll be writing to you again for compensation or i'll be serving you legal papers for the breach. The decision is yours. I'm never buying another thing from this company again. Please think carefully about using this company.
Following on from your reply. I spoke to Dan, the sales manager yesterday who confirms an email was received from me and not actioned until he found it yesterday. There was no delay from dhl as my order was still showing processing on the Friday until I spoke to someone at dtw customer service. Please don't deflect this issue onto dhl when quite clearly it was a dtw issue caused by poor order processing and management.
UPDATE: 9th September 2025
When I spoke to Dan, he was polite and very professional. He said he hadn't received my email but looked for it and found it and was very apologetic about not responding to the issue. He said he would look into the matter and get back to me as soon as possible with a reply.
I didn't have to wait long for a reply from Dan which was amazing and Dan confirmed that the issue lay squarely with DTW. There had been a stock issue and customer service hadn't called me to tell me of the delay because they hadn't been informed by the warehouse.
With regard to the reply from Paul. Dan said he had spoken to him about this and that the customer service team in general should be much more careful about how they should reply to customers making sure that they have the correct information at hand.
I was offered generous compensation which I accepted, Dan even went further to say he had spoken to customer services about the importance of keeping customers informed of delays and was even having a meeting with his directors to put in place some additional checks and processes to make sure what happened to my order doesn't happen to others.
I'm really impressed by the way Dan has handled this issue even if my email wasn't picked up initially. He was professional, polite and understood the issue and came up with a positive and amicable outcome.
With this in mind, I'm changing my experience to 4 stars and the subject heading as well.
I've also said that I will be ordering from them again and hoping that it will be a much more positive experience. I've even been asked by Dan to speak to him so that he can handle the order process himself.

Vastaus yritykseltä DTW Tools & Machinery Ltd

Vastaus yritykseltä DTW Tools & Machinery Ltd
Even managed to deliver to NI
Company was one of the only ones willing to post to NI, and the price was still better than other competitors. Extremely good customer service to. Lawn Mower arrived in good time and in excellent condition. Superb experience all round, thanks

Vastaus yritykseltä DTW Tools & Machinery Ltd
Great website with a huge selection of…
Great website with a huge selection of tools and equipment. The stilh saw was for my son for work. Ordering was straightforward and quick delivery. Arrived well packed and in great condition. Have spoken with him, and he has said it's the best bit of kit he has had and used within the range so would highly recommend both the company and the tools

Vastaus yritykseltä DTW Tools & Machinery Ltd
I had an issue with an on line…
I had an issue with an on line purchase, called in the item, they reordered and refunded the difference, excellent service

Vastaus yritykseltä DTW Tools & Machinery Ltd
Stihl fs 240 c-e bushcutter.
This is a excellent machine very Happy with it have used these at work so had no problem buying one for my personal use. I brought this from DTW tool's it was the best price I found with great customer service would highly recommend them.

Vastaus yritykseltä DTW Tools & Machinery Ltd
Very quick
Ordered Tuesday afternoon and received the chainsaw on wed morning. Super fast delivery and great price

Vastaus yritykseltä DTW Tools & Machinery Ltd
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