Drwondersmile Arvostelua 

🚨 DO NOT USE THIS COMPANY — PLEASE READ BEFORE PAYING THEM ANY MONEY. 🚨

I strongly regret choosing this company for my aligner treatment.

Halfway through my treatment, their Auckland, New Zealand clinic shut down without warning, leaving my treatment incomplete.

I am now 5 MONTHS past the date I was supposed to have my brackets removed and my retainer made, yet I am still left with brackets on my teeth and unfinished treatment.

I contacted the company repeatedly by email and was told multiple times that they were “talking to our partner clinics to get this sorted.” Despite this, nothing was resolved. Eventually, they stopped responding to my emails altogether.

Even more concerning, the email addresses I previously used to contact them now bounce back, meaning I can no longer even contact them through the channels I was originally given.

I have paid for a treatment that has not been completed, I have been left with brackets on my teeth months beyond the expected treatment period, and I have received no proper resolution or accountability.

⚠️ Think very carefully before giving this company your money. Based on my experience, I would strongly advise anyone considering treatment to thoroughly investigate what happens to patients if their clinic closes or their treatment cannot be completed.

This experience has been extremely concerning and has left me feeling completely abandoned as a paying customer.

I am now seeking answers about what happened to my treatment, why the clinic was allowed to close without properly arranging continuity of care, and what is being done to resolve the situation for affected patients.

I would not recommend this company to anyone.

I started my journey with Dr WS absolutely worst
I started my journey with Dr Wondersmile early last year (2024) without any proper consultation. It was my first time doing aligners, so I trusted their advice and went ahead with an 18-month aligner treatment, followed by retainers.

After completing the treatment with WS, I visited two cosmetic dental doctors regarding veneers, and both immediately told me that my teeth had not been aligned properly. I then went back to the Auckland CBD branch of Dr Wondersmile, where they rescanned my teeth and advised that I now needed attachments and refinement sets to properly fix the alignment.

The worst part is that I had to pay another $1000 NZD to Marina Dentists just to get the attachments done — something that absolutely should have been included or addressed properly when my treatment first started in 2024. Their excuse was that they “didn’t offer attachment services when I started treatment,” which honestly sounds ridiculous considering this should have been part of proper planning from the beginning.

They offered me free refinements (around 18 more sets), including rescans and one set of retainers due to the inconvenience, but I still had to cover attachment costs myself. I only agreed because I already needed to move forward with my veneer work, which had been delayed because of their poor treatment planning and service.

Then, without any proper notification, they suddenly closed their Auckland, New Zealand office near the end of last year. I tried contacting the Auckland consultant multiple times through text messages and got absolutely no response for 10–15 days. I then had to search online for a customer service email in Australia and contacted Jane from customer service.

The customer service has been terrible, irresponsible, and completely dismissive. Even after sending screenshots, email proof, and messages from the Auckland consultants confirming what had been promised to me about free rescan and retainer set and removal of attachments,I barely received any response back. It honestly feels like they do not care about their customers once they already have your money.

This entire process has been stressful, poorly managed, expensive, and extremely disappointing. I would never recommend Dr Wondersmile to anyone again.