druidsgolf.uk Arvostelua 390

I ordered on Tuesday - Paid for Royal Mail next day delivery. It is now Friday and I have just heard that Evri have received my parcel for dispatch. Clearly just wholesale shipping with items on the website that they do not have in stock. Unacceptable to pay for a service you do not receive.

Order placed on June 5th and I am still waiting, the automated service on their website never responds, the phone number goes to answerphone saying closed at 4:30 but I called at 4:15 and I just got the out of office answerphone, poor experience so far and terrible customer service

Absolutely shambolic, placed my order for 1-2 day delivery with Royal Mail because the other option was evri and I know they are useless. What do druids do? Charge me for the 1-2 day delivery but send it with evri. Now I have been waiting a week. My parcel is sitting the their depot and has been for days. When i tried to ask druids about this i have had zero response but they will happily email me about 6 times a day with deals

I was caught in by the marketing and thought id try the ambassador pack 6 items for £99. There were 3 options for delivery and after seeing others had issues with Evri paid the extra for the faster Royal Mail delivery.

Delivery day passed and the tracking number isn't recognised by royal mail. It's an Evri number. Paid the extra for an advertised 1-2 day delivery by royal mail and 4 days later still waiting for Evri to deliver it.

Total false advertising and can't comment on the quality as the items haven't turned up.

Been waiting hours for a response as the email address their website says to use has an automatic reply saying use the Web chat which is an AI bot that either ignores you or sends you round in circles to unhelpful automated responses.

Avoid, don't get hooked by the advertising. Spend a little more and go somewhere else. At least you might get what you paid for.

Disgusting service. Ordered with 1-2 day delivery at an extra cost. Its now day 4, nobody responds to the chat or emails. Avoid at all costs.

Very poor, ordered and received items with no tracking or emails and sent back due to ill fitting, now they can't find the order and have taken ages to respond. I have the proof in my bank account that they took the money out and no paper trail. Passed no remarks at the time and ordered again a couple of days after sending back the 1st order and got lots of tracking and emails for this order, even though they rescheduled delivery after me paying extra to have the items on time so they came late but I kept them. Strange set up

I have tried 3 different ways to contact support with no success. The email they reference in your order is no longer monitored. The Chat option does not allow you to enter text. And I have received no response from a Facebook message I left.

I ordered goods on 16th April, nothing came for three weeks and numerous emails to the company went unanswered. Eventually a call was received from a member of staff apologising claiming a new system was to blame before saying they would cancel my order and process a refund. A few days later the order arrived! I contacted the company again who said apologised and told me to return the products which I did. I am still waiting on a refund over five weeks since I placed the order and still no responses to further emails.

THIS IS MY SECOND NEGATIVE REVIE, AND, IT SEEMS, THE ONLY WAY TO GET A RESPONSE - HOPEFULLY!

AN ABSOLUTE SHAMBLES OF A COMPANY, AVOID AT ALL COSTS!

Sent multiple emails in regards to missing item on my order no response… use there live chat… no response! Absolutely shocking won’t be buying from them again

I placed an order for the first time and it was duly delivered,no issue there. Two of the items are not suitable so I went on to the website to raise a return. I followed all the instructions and paid the €9.99 postal fee ( I am in Ireland) and got message that return label couldn't be sent to my e-mail address. I was asked for an alternative which I provided. The same outcome.
I eventually found a chat bot on Druids site, wrote a message and it tells you a response from a "team mate" within an hour. Two days later and several requests and still no response.
I also sent an e-mail and no acknowledgement of it having been recieved, still no reply.
I looked everywhere for a contact numbrer but nothing! the only number I found was a retail outlet of Druids golf at,
Unit 2, Cliftonhall Yards, Newbridge, City of Edinburgh Scotland, EH28 8QN, mobile: 07749 174182, phone.
I phoned this number knowing it wasn't the " on line" company and again no answer but a woman saying there was nobody around to take the call!! really???
Anyway I left a message and maybe if anyone has an issue they can use this number and maybe it will get some response. Failing that I will be visiting the HO when I am in Scotland in June but hopefully I will have had a resolution to my issue by then!!!!

I wish I had thought to check these reviews first. When something looks too good to be true, it usually is! The products are excellent value, but the customer service is very much the opposite.

I ordered an Ambassador pack in March and was very happy with the quality and value. Encouraged by this, I ordered more items a week later. However, the experience quickly unravelled. There was no communication for weeks and no delivery. The chat line didn't work, and when I emailed, I received a reply stating that the email account was no longer valid. After searching for another means of communication, I found an alternative email address.

Long story short, I received a partial order in May, (originally ordered in March) but two items were still outstanding. When I enquired about the outstanding items, it took days to receive a response. I was informed that the items were no longer available and a credit was issued onto a gift card via email, again with no prior communication.

I expressed my dissatisfaction with the customer service and lack of communication and was offered a refund to my original payment method. I confirmed that I would prefer this as I had lost confidence in their business model. Despite this, they are now refusing to refund to my original payment method because the gift card has been issued. At no point did I agree to accept a refund via gift card.

For information, the Consumer Rights Act 2015 entitles the buyer to a refund when the supplier is unable to fulfil the order. I have written to formally request a refund to my original payment method.

For anyone who likes a simple transaction, stay away. I am now in a battle to have MY money refunded when they've had it for two months already.

I returned a pair of trousers in immaculate condition as they didnt fit. The portal acknowledged the successful return and issued a voucher which proved impossible to use on a subsequent order despite several attempts. I eventually printed off all the relevant correspondence and posted it. Weeks later I have had no response. What this amounts to is fraud.

Poor Serivce. I have sent multiple emails in regards to my order but no response, no communication. Still waiting on someone to contact me, due to my order not showing up/ delivered. Delivery company told me to get in touch with retailer but nobody answers any emails.

Order arrived promptly.
Sizes are all over, half the order fit perfectly other half must been kids sizes.
Here is the catch: company lures you in with $10 shipping to US and promise of no hassle returns.
Guess what $24 two ship it back and still no refund 2 months later. Stay away.

Still awaiting refund from goods they received back on the 28th April. No reply to email sent, no way to contact customer service, live chat turned off, no way to contact them. I seriously doubt anyone should deal with this company.

AVOID AT ALL COSTS. My son bought items from Druids Golf and returned them. 3 weeks later and no confirmation that they have received despite him sending 2 emails with the return receipt and no refund.
Do not buy from this company.

After reaching out regarding an unfulfilled order, I had a reply saying a new system had caused issues.
Had another email to say that my items would be sent 2 weeks ago or at the latest last week.
Low and behold the order is still unfulfilled.
Their "live chat" takes a minimum of 3 days for them to reply.
Emails sent to the address they advised me to send to remain unanswered, probably due to a backlog of complaints.

If the order isn't sent in the next couple of working days I may have no alternative but to take them to court.

My order was for over £100 and paid for 2/3 day delivery. Absolute joke.

Ordered golf joggers taken money from my card saying the ordered is fulfilled not received the goods!!! Impossible to contact - going to Edinburgh Trading Standard .- it’s theft!!!!

Placed my order in mid April and although it took longer than expected, it did arrive and everything was as requested.

The issues they have are that they seem to not be able to keep up with orders during peak times (the start of peak golf season for example) and that their chat page doesn’t work - possibly deliberately based on their service levels.

I like their stuff, it is very well priced but they need to do so much better in terms of customer service, communication and delivery times.

What a shambles this customer service is, ordered an item and paid £8 for 1-2 days delivery, it’s nearly 2 weeks later and still not heard anything about it being dispatched! Just getting the same old tosh from an email I received saying that the order was now down as ‘urgent’ to get sent the next morning. Tried the live chat, says typically replies within an hour… 18 hours later still no reply. Would not recommend at all