Druce Arvostelua 

Our experience renting through Druce has been one of broken promises, poor service, and a complete lack of professionalism and accountability. An all round horrible experience.

We did everything asked of us, promptly and in good faith. We signed the tenancy, passed all referencing and guarantor checks, and paid our deposit and a full month's rent without a single delay. In return, we were handed a flat that was nowhere near ready to live in. What is even more shocking that the landlord had not been aware of the majority of this, showing the way in which Druce "take care" of their clients...

Despite professional cleaning being an agreed condition of our tenancy, the flat was not cleaned. It was left full of the previous occupant's belongings. There was broken glass left on the balcony. We were given only one key for two tenants. The bed we were promised was never provided, leaving a bedroom of a two-bedroom flat unusable. And, discovered by us, and not disclosed by them, there were mouse droppings and large holes throughout the flat, along with a long list of other defects: missing radiator valves leaving rooms with no heating, broken cupboards, broken toilet seats, a loose electrical socket, and more. None of it was mentioned to us before we signed and paid.

Druce openly admitted to us that they had rushed the process to meet the move-in date. Yet when we raised that the flat was unusable, we were told it had been "our choice" not to move in. We had already given up our previous homes on the strength of that date. As a result, we spent a week without a home, staying with friends, all while paying full rent for a property we could not live in. When asked for a deduction to the next months rent, they declined, as well as declining to take accountability for any of this.

Nothing was resolved proactively. Every single step forward came only after repeated chasing, formal complaints, and escalation on our part. For a firm that presents itself the way Druce does, the standard of service, honesty, and basic care has been genuinely shocking.

If you are considering renting through Druce, think very carefully for the service you are paying for. We would not want anyone else to go through what we have. Or even better, DO NOT USE DRUCE!

Marcus, was one of the most professional people I dealt with While searching for a home, When I asked him exactly what I wanted in my new residence, he found me a property that met every single one of my requirements in record time. I highly recommend working with him; without a doubt, if I ever need to move again, he is the first person I will contact.

I have to give credit to Marcus Wise. Throughout the process, he was always helpful and responsive. He genuinely tried to resolve any issues and always acted in the tenant’s best interests.

Marcus at Druce is such a professional , personal and ” going the extra miles” person a client look for but rarely meet.
His way of working stand out among all the Chelsea’s agents I have been in contact with.
I highly recommend Marcus and he will be my 1 choose next time when I need my next ” home”

This is an exceptional estate agency with a very proactive and supportive staff, who really do have the interest of their clients. I would particularly like to mention and credit Stephanie Gunther and the team at the Brook Green branch who were extremely supportive. Stephanie's tenacity and resilience were so invaluable in ensuring the sale went through, she truly is an asset to the company, we are so grateful for all her hard work!

Had a poor experience trying to purchase a property through Druce. We were initially told Druce could subsidise the purchase price by reducing their fee at X price. That price was later reduced, then we were told by the director that Druce could not subsidise the price. Target completion dates were confirmed as fine/agreed (when they clearly werent. While we appreciate these things take time and it's not always simple to broker discussions, the communication was far too irregular and inconsistent throughout the process. We received few updates and felt uninformed about progress.

Would caution using them.

Upon receiving the response from Druce (via trustpilot) I emailed and received this automated response

Your message wasn't delivered because the address couldn't be found or is unable to receive email

The team of druce is very helpful, friendly and always finding solutions. I would like to recommend particularly “Jonathan” who helped me through the process with so much care and attention. Thank you for this great experience!

Andrew was nothing short of inspired during our recent flat sale in W10. Without his commitment and confidence in what was a unique and challenging situation this sale would not have completed. Amazing service and a lovely person to deal with.

From the very first conversation with Steph at Druce, I knew I was in exceptional hands.

She set the bar incredibly high from the outset: calm, clear, and completely on top of every detail, and her team matched her standard at every level.

What really impressed me was the combination of efficiency, professionalism and genuine warmth. Communication was always excellent, challenges were handled before they ever became problems (Michelin-starred style), and everything was consistently delivered with a smile that made the whole process feel lighter and easier than I could have ever expected.

The steadfast determination of Steph and Louis was clearly evident throughout, advising and guiding … and the result spoke for itself: outstanding tenants secured and a process that felt ably supported from beginning to end. I never once felt left guessing, they were right there with updates, consistently, and it made all the difference in the world.

Steph and her team don’t just do their jobs well; they proactively demonstrate what great estate agency should be like. Professional, proactive, human, and genuinely invested in getting the very best outcome.

I’m honestly really impressed and super happy with the whole experience. I’d recommend Druce without hesitation.

Excellent service, solution focused and professional. Stefanie created a win win situation for everyone involved.Highly recommended. Great team and super helpful. A positive experience.

Awful company. They don’t pay there bills

Very professional and proficient service. Natasha, our property manager, is always willing to go the extra mile to ensure queries are answered and any issues resolved. Thank you and fully recommend.

We looked at a flat with mr Felix Kenny at Kensington office and I was very impressed with his helpful knowledgeable manner and polite manner highly recommend them when looking for properties to rent!

We had a great experience renting out our property through DRUCE, Brook Green branch. Stephanie was incredibly professional, knowledgeable and responsive which made the whole process stress-free, especially against the backdrop of all the aggravation that landlords have to go through these days. Everything was handled efficiently from start to finish. Highly recommend them if you're looking to rent out your property in/around Brook Green/Kensington Olympia in London.

Druce has been managing my property for under 2 years and I found them to be reliable, knowledgeable and efficient. My primary contact is with Jatin and I find him friendly and easy to deal with. Thank you.

I have been dealing with Jatin Patel at Druce in relation to my property in West London, he has always been, available, and responsive, and efficient
In every way. He’s been extremely helpful.

Fantástico. Gracias Natasha Dhillon por hacer que mi estancia haya sido más fácil !!!

Good service. Highly recommend Natasha Dhillon in particular who is professional, very responsive and helpful.

Louis was a great estate agent and went above and beyond helping us securing a property. He was very proactive and only showed properties that matched our requirements.

Natasha Dhillon in Property Management is my go to contact here as she is always professional, diligent and also very personable in dealing with any issues that arise - she has even gone beyond her remit to chase other departments internally to resolve outstanding queries which was much appreciated. You can rely on her to get it sorted!