I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push i... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have been ordering from Dr Sams for nearly a year now and have always received amazing customer servcies. Recently my bottle broken from the my cleanser, within 24 hours I have had a full solution a... Näytä lisää
Unfortunately, my parcel hasn’t arrived and I contacted the customer service team. However, there seems to be a lack of urgency or want to sort this out. I keep talking to different people about the s... Näytä lisää
Yritys on vastannut
I needed some subscription items earlier than anticipated. I was able to go into my account, split orders and Order Now those particular items. The renewal dates were then automatically updated. There... Näytä lisää
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
LOVE IT ALL!
I’ve move to using Dr Sam’s in the last year and am obsessed! The cleanser makes my skin feel amazing and I love the very simple routine with the serums and moisturiser! The tinted SPF is also lovely, is super light and give a new fresh finish!
Dr Sam’s has truly changed my life
Dr Sam’s has truly changed my life. I’ve gone from heavy duty antibiotics (tablet and topical) to control rosacea to being completely antibiotic free. The website is so easy to use and points really do mean prizes! I would highly recommend checking it out.
The flawless cleanser and brightly…
The flawless cleanser and brightly serum are excellent products. When my flawless cleanser was damaged in transit, the support team were quick to sort the issue.
Communication great cleansing product for despatch good and…
Communication for despatch good and ability to change dates easy.
Recommend!
Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free sample and with second order mini size of retinol serum to try. Definitely recommend.
Products are amazing
Products are amazing - so good for your skin, delivery is so slow though that’s what lets it down only slightly for me
Would recommend
I’m a big fan of these products and have been using them for about 2 years now.
Sometimes it’s tricky to add one offs to my subscription but the Customer Service Team are incredibly helpful.
I’m really impressed.
Very thorough analysis of each product
Very thorough analysis of each product
Great customer service
Great customer service - a welcome gift code did not work on my order but they kindly posted the gift separately. Very quick and efficient!
Very good quality and service
I have been purchasing since 2022 from Dr Sam's and all I have to say is that the products I have bought literally changed my skin. The service is also exceptional.
Five stars
Wonderful products and excellent customer service
Excellent products have tried other…
Excellent products have tried other companies but always come back to Dr Sam, the customer service is also excellent always on hand to help and nothing is too much trouble, Thank You Dr Sam for excellent products.
I had signed up to Dr Sam's…
I had signed up to Dr Sam's subscription service and found that two out of the three products were not suitable for my skin. I contacted their Customer Service and had the most wonderful support and advice in what products would be more beneficial. I felt really supported and valued as a customer. Excellent service. Many thanks!
Amazing products and great results
Amazing products. Love all of them I have tried so far although the hand cream is to drying for me. I can honestly say I have never had so many compliments of my 53 year old me only looking 47-48 years old - I will take that! The cleanser in particular is great value and lasts months. I would love them to bring out a neck firming product and sure the demand would be out there. .
Fantastic products
Fantastic products, simple line with simple yet effective ingredients. My skin has LOVED these products and just recently brought more to trial. Fantastic customer service, quick and prompt and super friendly. Can not recommend highly enough!
I’ve got a number of issues:
I’ve got a number of issues:
- subscription model tempts you to purchase, but if the product(s) don’t suit you there is no way to cancel. I’d advise anyone who isn’t sure to not be tempted and try smaller sizes first (if available)
- products are expensive even by comparison to mid-range premium brands, £50 for a tube of moisturiser is a lot
- packaging is wasteful and doesn’t seem to scale to size of product

Vastaus yritykseltä Dr Sam's
Amazing customer service
Amazing customer service. I had a problem with the pump on my cleanser and they replaced it straight away. I’ve been using their products for almost a year now and I’m so happy, they’ve transformed my skin.
My own skin but better!
I’ve been using Dr Sam’s since mid December & have really noticed a brightness & freshness to my skin plus drastically reduced redness that has given me the confidence to go bare faced most days. I tried a slightly different product than my routine recommended - to give it a try. My skin instantly told me it didn’t like it & so I contacted the Customer Service Team who were amazing 5*. They listened to how my skin reacted & issued a refund immediately. They also amended my subscription. I’ll definitely be continuing with my Flawless Cleanser, Intense Moisturiser & Brightly Serum. My skin loves it.
Amazing customer service
Amazing customer service! I order Dr Sam’s products regularly. I have never experienced any issues until today when my order arrived damaged in transit. I contacted customer service and they helped me, they sent me a replacement order with no additional cost. I love their products and I will happily come back
A fab site
A fab site! The products actually work, and have helped my skin no end! Although not cheap, products are good quality and only a little is used each time so they last a while!
Very speedy shipping, excellent service. Highly recommended ⭐️⭐️⭐️⭐️⭐️
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