I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push i... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have been ordering from Dr Sams for nearly a year now and have always received amazing customer servcies. Recently my bottle broken from the my cleanser, within 24 hours I have had a full solution a... Näytä lisää
Unfortunately, my parcel hasn’t arrived and I contacted the customer service team. However, there seems to be a lack of urgency or want to sort this out. I keep talking to different people about the s... Näytä lisää
Yritys on vastannut
I needed some subscription items earlier than anticipated. I was able to go into my account, split orders and Order Now those particular items. The renewal dates were then automatically updated. There... Näytä lisää
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fraudulently continuing to charge my card after cancellation
I canceled my subscription a year ago. My account shows that it canceled and that they haven't sent anything since. And yet I just discovered they have been charging my card this entire year, every 2 months. Fraud!
amazing customer service
I have been ordering from Dr Sams for nearly a year now and have always received amazing customer servcies. Recently my bottle broken from the my cleanser, within 24 hours I have had a full solution and my new bottle is on its way.
Subscription Flawless Intense Moisturiser
I have a subscription for the Flawless Instense Moisturiser but sometimes I need it sooner and sometimes later than my subscription is due. It's really easy to change it, even if I just need to push it back a few days to pay day! It's a great system and a great product, I've been using it for years since my skin changed in my mid 40s.
Brilliant products
Dr Sam’s products are really effective…
Dr Sam’s products are really effective I would not use anything else. You get what you pay for. I love the lip tint and intensive moisturiser. I have been using Dr Sam’s for years now
Items not turned up
Unfortunately, my parcel hasn’t arrived and I contacted the customer service team. However, there seems to be a lack of urgency or want to sort this out. I keep talking to different people about the situation and they said they’re looking into it with the courier but at the moment it seems like they don’t want to be doing anything about it. It came to almost £500 worth of items that I’m worried is lost and I won’t get my money back or the products. Please please please sort this out.

Vastaus yritykseltä Dr Sam's
Easy to navigate
I needed some subscription items…
I needed some subscription items earlier than anticipated. I was able to go into my account, split orders and Order Now those particular items. The renewal dates were then automatically updated. There is also an option to update the frequency which I may do. The items were received within 3 working days. Follow up emails giving advice on how to use the products and 'layering' technique was very helpful. Great service, great products!
Dr Sam’s clarity products have cleared…
Dr Sam’s clarity products have cleared up my daughter’s skin. After being sent from pillar to post by lots of people over five years this kit has cleared it all up. She’s so happy.
The staff all know their stuff too- when calling them they know everything!!
Best products and customer service
Best products and customer service! Love Dr Sam's products, especially the cleanser and intense moisturizer, but I practically have everything of hers. Needed some help with coupon codes and gift cards, and customer service (Samantha and Camillia) were so amazing. Thank you!
Really easy website to use and…
Really easy website to use and informative. Quick dispatch and delivery.
Great products and advice
Customer service as good as the products!
I’ve been using dr Sam’s for about 3 years and I loveeeeee the products. The flawless intense moisturiser as such a fantastic barrier repair. The customer service is also great. I knocked my cleanser off my sink and the pump broke, I emailed to see if I could order just the pump and within minutes a replacement was in the post along side a lovely email. Thank you ✨
Excellent service
Thank you Dr Sam’s for solving a faulty product issue very effectively and quickly.
Love dr Sam’s
Love dr Sam’s, products are great for sensitive skin
The website was very easy to navigate…
The website was very easy to navigate with sections to help you find exsctly what yojre looking for. The bundles make it really easy to get everything you need whilst also saving money.
Excellent products, great customer service
Excellent products, smooth subscription service that's easy to edit and cancel etc. I have used for years, the vitamin c serum is unrivalled and everyone should use it! They also don't bombard you with emails trying to get you to buy more and more which I appreciate
The website is easy to navigate
The website is easy to navigate. There is a lot of products to choose from along with bundles of products that work well together.
I received emails conveying the status of my order. I arrived promptly and well packaged.
Excellent products and service
The website is easy to navigate and the ordering process is straightforward. Good communication on the status of my order. And the products are excellent too. I've finally found skincare that works. This is my third order and I'll reorder in future. Thanks!
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