A charge that was refunded. Cassi the agent who helped was very professional and understanding to my claim.Currently waiting to see the refund reflected to my account. But over all it was indeed a ple... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
DISCLAIMER: (ONLY REVIEW ABOUT THE SUPPORT NOT THE PRODUCT/SERIVCE) Been using CJ, Zendrop and other suppliers. This seems very high tech compared to them all with the features described and so I... Näytä lisää
Yritys on vastannut
While I haven't spent a lot of time yet, the support have been awesome. No question, comment or worry went unheard. Everything addressed and clarified. I left the chat feeling confident and reassured.... Näytä lisää
Yritys on vastannut
The team went above and beyond to help me with a technical error could thank them more!
Yrityksen tiedot
Yrityksen kirjoittama
Dropshipman stands out as a comprehensive dropshipping platform tailored mainly for dropshippers at every level, from online startups to small and medium-sized enterprises. The platform streamlines various aspects of e-commerce operations, offering a plethora of features for product sourcing, order fulfillment, and branding. A unique selling point of Dropshipman is its commitment to expediting shipping times, positioning it as a superior alternative to conventional dropshipping methods. The platform’s seamless integration with popular e-commerce platforms such as Shopify, WooCommerce, and AliExpress enhances its usability, ensuring a smooth and efficient process for users. Dropshipman’s primary objective is to simplify the e-commerce journey, from product discovery and store integration to order fulfillment, all while ensuring the store owner remains hands-off with the physical product. Additionally, Dropshipman takes pride in offering bespoke packaging solutions, catering to the needs of direct-to-consumer brands and those aiming to build a strong brand identity. By choosing Dropshipman, users are opting for a reliable partner that facilitates a simplified, efficient, and trustworthy dropshipping experience, empowering them to scale their business and build a successful online presence.
Yhteystiedot
Unit 83, 3/F, Yau Lee Center No.45, Hoi Yuen Rd, Kwun Tong Kowloon, 999077, Hong Kong, Kiina
- support@dropshipman.com
- dropshipman.com
4,9
Erinomainen
359 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very friendly and helpful
Very friendly and helpful, the person was very knowledgeable about my question.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello there,
Thank you for sharing your experience with us! We’re delighted to hear that our team was able to assist you in a friendly and helpful way, and that your questions were answered with the knowledge you needed.
We truly appreciate your feedback and look forward to supporting you again whenever you need us.
Best regards,
Dropshipman Support Team
Vastaus yritykseltä Dropshipman
Hi Idan,
Thank you so much for taking the time to share your feedback! We’re glad to hear that Joe was able to assist you and provide great support. I’ll be sure to share your kind words with him.
If you need any further assistance, please don’t hesitate to reach out—we’re always happy to help.
Best regards,
Dropshipman Support Team
It was a great experience
It was a great experience, the response to inquiries was quick and the support team is great. Thank you for the great attention.
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello Tamer,
Thank you so much for your kind words! We’re delighted to hear that you had a great experience and that our team was able to assist you quickly. Your appreciation means a lot to us, and we’ll continue doing our best to provide you with excellent support.
Best regards,
Dropshipman Support Team
Great service
Great service! The response is fast and they really help you out. The products are nice, but I find the shipping cost a bit high. However, once you start making profits, you can opt for faster shipping.
23. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello Giorgiano Garbaldi Torres,
Thank you so much for your review and for sharing your honest feedback! We’re glad to hear you’re happy with our service and support. We also appreciate your input regarding shipping costs, we’ll continue working on improving our shipping options to bring you even more value. Your support means a lot to us!
Best regards,
Dropshipman Support Team
i love the solution giving me by cassie…
i love the solution giving me by cassie , thank you so much
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello N.J Chakma,
Thank you so much for your review! We’re so glad to hear Cassie was able to provide you with the solution you needed. We’ll be sure to share your kind words with her. Feedback like yours motivates our whole team to keep doing our best!
Best regards,
Dropshipman Support Team
Ava and your billing team were so…
Ava and your billing team were so understanding and helpful, and also straight to the point to save time! Intend on returning when I have learned enough to be confident I can get the most use and to explore these great services ! Thank you!
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello Hayley,
Thank you so much for your wonderful review! We’re delighted to hear that Ava and our billing team could assist you efficiently and make the process smooth. We truly appreciate your kind words and look forward to welcoming you back whenever you’re ready to explore more of our services. Your success is our priority!
Best regards,
Dropshipman Support Team
Vastaus yritykseltä Dropshipman
Hello there,
Thank you so much for your kind words! 💙 We’re glad you had an excellent experience with us, and we look forward to serving you again.
Best regards,
Dropshipman Support Team
The agent name Ava
The agent name Ava, she is very supportive and helpful. She really help me out and clear all my quires without wasting the time. And provide all the information I need with transparency.
16. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello there,
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that Ava was able to assist you efficiently and provide clear, transparent information. Your appreciation means a lot, and we’ll be sure to share your kind words with her. We’re always here whenever you need support!
Best regards,
Dropshipman Support Team
Amazing Chat experience.
The lady Cassie who helped me in the chat answered all my questions and took time to explain it to me. Incredible, amazing customer support. Thank you, Cassie!!!
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello there,
Thank you so much for your kind words! 💙 We’re thrilled to hear that Cassie was able to provide you with clear and helpful support. We’ll be sure to share your feedback with her—it will make her day! If you ever need further assistance, we’re always here for you.
Best regards,
Dropshipman Support Team
The more easiest dropshipping…
The more easiest dropshipping application. Love that really.
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hi Ibrahim C.DAN-INNA,
Thank you so much for your kind words! We’re thrilled to hear that you find Dropshipman easy to use. Your support means the world to us, and we’re here to help you succeed every step of the way! 😊
Best regards,
Joe | Dropshipman Support Team
Amazing Customer Service!!
Super helpful person on the chat today! She helped me immediately, was thorough, gave visual screenshots in real time of what I was working on, and then checked back in at the end. Fantastic!
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello there,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our support team. Providing thorough assistance, real-time guidance, and follow-up is exactly the level of service we aim to deliver.
We truly appreciate your kind words and look forward to helping you again whenever you need us.
Best regards,
Dropshipman Support Team
Warning on AliExpress Import: Support Creates Confusion!!!
I'm writing this review after a confusing and frustrating experience with Dropshipman's customer support. I was considering subscribing to a paid plan, but a simple live chat left me with more questions than answers.
First, I noticed a discrepancy in the app settings where an "Advanced Pricing" feature required a "Pro Plan," but the plan description only mentioned "Basic Pricing." The support agent, Joe, simply told me to "kindly disregard that feature for now" and that it would unlock anyway. This was the first red flag.
The biggest issue, however, was their "sourcing" model. I asked a very simple question: "What happens after a customer orders a product I imported from AliExpress?" I was expecting a simple one-click fulfillment process, similar to other apps. Instead, the support agent gave me contradictory and confusing answers.
He claimed that the AliExpress order wouldn't be fulfilled by AliExpress. Instead, it would "automatically undergo a sourcing process" to find a new supplier, which could take 1-5 days. This is a fundamental and critical difference from standard AliExpress dropshipping. It seems the app is designed to push you away from a simple AliExpress automation model and towards a more complex agent-based service.
I also asked about the "Full Order Tracking" feature, which is only listed in the most expensive plan. His answer confirmed my suspicion: basic tracking is likely limited or manual in the cheaper plans.
I almost subscribed without knowing these crucial details. My advice to anyone considering Dropshipman is to ask very specific questions about their fulfillment process and pricing before committing to a plan. It's very easy to book a plan, perhaps even for a whole year, and only later realize that the app doesn't work the way it is advertised on the website. The communication from support was unclear and the business model seems to be more complex than what is advertised.
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello Tayfun,
Thank you for taking the time to share your detailed feedback. We truly regret that your recent experience with our support team left you feeling confused and frustrated, as this is never the standard we aim to provide.
We apologize for the lack of clarity regarding the Advanced Pricing feature and the fulfillment process for products imported from AliExpress. Your comments highlight the need for us to communicate these details more clearly so that merchants can make fully informed decisions before subscribing to any plan. We are reviewing our app descriptions, feature explanations, and internal training to ensure our responses are consistent and accurate.
One of our support team members has already reached out to you via email to help resolve the matter and make things right.
Your feedback is invaluable in helping us improve both our service and our communication. If you’re open to it, we would appreciate the opportunity to connect directly to clarify any remaining questions and discuss how we might best support your business needs.
Once again, we sincerely apologize for the confusion and thank you for giving us the chance to improve.
Best regards,
Dropshipman Support Team
Quick response
8. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello there,
Thank you for your feedback! We’re glad to know you found our response quick. Providing timely support is one of our top priorities, and we’re always happy to assist whenever you need us.
Best regards,
Dropshipman Support Team
replies are fast and easy and the…
replies are fast and easy and the extension is amazing
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello Km,
Thank you so much for your kind words! We're glad to hear you’re enjoying the extension and found our replies fast and helpful. If you ever need anything else, we’re just a message away!
Best regards,
Dropshipman Support Team
I’m really impressed with the chat…
I’m really impressed with the chat support team!
They responded quickly, were super friendly, and gave me exactly the help I needed.
It’s rare to get such fast and helpful service – thank you!
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello Allfinity,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our chat support team. Providing quick, friendly, and helpful service is exactly what we aim for. Your feedback truly means a lot – thank you again! 😊
Best regards,
Dropshipman Support Team
Very helpful and pleasant …
A lot of information given and links and also very clear.
Polite and pleasant
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hello Helen,
Thank you for the wonderful feedback! We're happy to know you found the information helpful and clearly presented. It’s our pleasure to assist you in a polite and pleasant manner. Feel free to reach out anytime you need support! 😊
Best regards,
Dropshipman Support Team
It is fantastic
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hi Jihad,
Thank you for taking the time to share your feedback. It seems that we may have fallen short of your expectations, and we sincerely apologize for any inconvenience caused.
One of our team members has already reached out to you to discuss your concern further. If there’s anything else you’d like to share or clarify, please don’t hesitate to let us know — we’re here to help and improve.
Best regards,
Dropshipman Support Team
Vastaus yritykseltä Dropshipman
Hello Gideon,
Thank you so much for your kind words! We're glad to hear you had an excellent experience. If you ever need further assistance, we're always here to help! 😊
Best regards,
Dropshipman Support Team
Quick answers ans solution
12. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hi Jonas Isaksen,
Thank you for your feedback! We're happy to hear you received quick answers and solutions. We're always here to help whenever you need us! 😊
Best regards,
Joe | Dropshipman Support Team
Prompt and useful responses
Prompt and useful responses. Able to solve my queries and concerns correctly and timely.
12. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dropshipman
Hi Neha Gujar,
Thank you so much for your kind words! We're glad to know our support team was able to address your concerns promptly and effectively. Your satisfaction is our top priority, and we're always here whenever you need assistance. 😊
Best regards,
Joe | Dropshipman Support Team
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Lue lisää muunlaisista arvosteluista.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.