I had a rather urgent issue with my product. I reached out on Discord and was advised to open a ticket. Once opened, I coordinated with Vikram to send my device in for repairs. This was done... Näytä lisää
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Fantastic service. - Fast shipping - My WM2 actually arrived two days early. - Long warranty in case anything happens - Great packaing - Free shipping My WM2 arrived with zero issues. It even c... Näytä lisää
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It came in very good, nothing wrong with it,was skeptical of it since the Thor is only official from the site.. but I knew it was real once I saw the tracking come very fast,and it updates fast too sa... Näytä lisää
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Buying from DroiX was a mixed bag. On one hand, they are reliable—I got exactly what I ordered (Win 5 and accessories). On the other hand, the communication is not what you’d expect from a retailer. I... Näytä lisää
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Yrityksen kirjoittama
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Yhteystiedot
Kemp House, 160 City Road, EC1V 2NX, London, Yhdistynyt kuningaskunta
- 07810661675
- support@droix.net
- droix.net
4,7
Erinomainen
428 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The delivery was swift
The delivery was swift, and the GDP Pocket Computer matched the description perfectly—fantastic!
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DROIX Global
Thank you for the 5-star rating! We are delighted to hear that the delivery was swift and that the GDP Pocket Computer met your expectations perfectly. We hope you get a lot of great use out of it!
Great experience preordering the win 5…
Great experience preordering the win 5 from them. From now on they are my go to for all unique handhelds in the future.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DROIX Global
Thanks for the support! It’s awesome to hear that you’ve chosen us as your home for unique handhelds. Enjoy the Win 5—it’s an incredible device—and we'll see you for the next one!
I bought a win 5 from Droix and would…
I bought a win 5 from Droix and would definitely buy from them in the future. Customer service is great. I badgered them with questions and they answered all of them in a timely manner. I specifically bought my win 5 from them because they have a great reputation and also an excellent 2 year warranty. I recommend Droix to anyone looking for a handheld
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DROIX Global
Thank you so much for the wonderful review! We never mind the questions—we want to make sure you feel 100% confident in your gear. We're glad our 2-year warranty gave you peace of mind, and we’re honoured to be your recommendation for handhelds. Enjoy the Win 5!!
Un cauchemard !
Nous avons commandé une console à plus de 1300 euros sur ce site marchand pour Noël que nous avons jamais reçu, le livreur la soit disant livré dans le jardin, du coup sans code ni signature !!! On ne peut pas les joindre par téléphone , juste faire une réclamation sur leur site qui n est apparemment pas efficace car reste sans réponse. Amazon vous répond qu il peuvent rien faire qu il faut joindre le vendeur, on tourne en rond, bref aujourd hui on nous dit qu on a dépassé le delais de réclamation et qu ils sont vraiment désolés mais que le dossier est clos, un vrai cauchemar !!! Passez votre chemin et commandez sur un autre site si vous voulez gater vos proches pour Noël, c est un conseil que je vous donne. A fuir absolument ce site.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DROIX Global
Nous sommes sincèrement désolés d'apprendre votre frustration. Nous ne souhaitons en aucun cas que nos clients vivent une telle expérience, surtout pendant les fêtes. Nous avons examiné les détails de votre commande et comprenons parfaitement votre déception de ne pas avoir reçu un colis d'une telle valeur.
Malheureusement, votre réclamation a été soumise hors du délai de notification de 48 heures requis pour l'ouverture d'une enquête officielle auprès de notre transporteur. La livraison ayant été enregistrée le 19 novembre et la réclamation déposée le 3 décembre, nous n'avons pas pu donner suite à votre réclamation conformément aux conditions générales du transporteur, que nous sommes tenus de respecter.
Nous comprenons pleinement votre déception et nous sommes sincèrement désolés de ne pas avoir pu vous apporter une aide supplémentaire en raison de ces contraintes. Si vous avez besoin de précisions ou d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous accompagner.
amazing products and service quality
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DROIX Global
Thank you so much for the 5-star review!
We’re thrilled to hear you’re enjoying our products and service. Your support truly means a lot to us. If there’s ever anything more we can do for you, we’re always here to help!
Shipped fast and arrived far sooner…
Shipped fast and arrived far sooner than I expected.
13. marraskuuta 2025
Vastaus yritykseltä DROIX Global
Thank you for the wonderful 5-star review! We’re delighted to hear your order arrived much sooner than expected. We truly appreciate your feedback and are glad you had a smooth experience. Looking forward to serving you again!
3rd time's the charm
I had two previously failed units from Amazon and also from a third party pawn shop, I had commented my issues on droix YouTube channel and they responded to me properly and also let me know how their process was as far as quality control so I ended up trying one more time with droix and was extremely pleasantly surprised also I have peace of mind knowing that I have a 2-year warranty behind my purchase should anything go wrong but I am extremely happy with my purchase and would recommend you guys to anyone!
14. marraskuuta 2025
Vastaus yritykseltä DROIX Global
Thank you so much for sharing your experience and for the fantastic 5-star review! We’re really glad our team on YouTube was able to help and provide clarity on our quality control process. It’s great to hear that giving it another try with us paid off and that you’re now extremely happy with your purchase.
Your peace of mind matters to us, and we’re pleased the 2-year warranty adds that extra confidence. Thank you for your recommendation — it truly means a lot. We’re always here if you need anything!
Vastaus yritykseltä DROIX Global
Thank you so much for your 5-star review! We’re glad to hear the product arrived just as advertised. We appreciate your trust in us and hope to serve you again soon!
DroixUK shipped the item out very fast
DroixUK shipped the item out very fast. It was delivered to my front door in America by DHL within 4 days. Item was undamaged, box was undamaged. I recieved notification to pay tarriff fees via email and phone call in a timely manner so as not to delay delivery. Pleased with the item as well as the overall experience. Not pleased with the tarriffs but Droix has no control over that.
20. lokakuuta 2025
Vastaus yritykseltä DROIX Global
Thank you so much for your 5-star review! We’re delighted to hear that your order arrived quickly and safely, and that you’re pleased with both the item and your overall experience with DroixUK. We understand that tariffs can be frustrating, and we truly appreciate your understanding that they’re outside of our control.
Your feedback means a lot to us, and we hope you enjoy your new purchase. We look forward to serving you again soon!
Facile à joindre, de confiance
Service de confiance pour les expéditions vers la France, facile à joindre
27. toukokuuta 2025
Vastaus yritykseltä DROIX Global
Merci beaucoup pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous avez trouvé notre service fiable et facile à contacter. C'est toujours un plaisir de vous aider pour vos envois vers la France. Nous apprécions votre confiance et nous nous réjouissons de vous servir à nouveau prochainement !
Vastaus yritykseltä DROIX Global
Thank you so much for your 5-star review! We're thrilled to hear you loved the product and that it arrived quickly. Your support means a lot to us!
Amazing support! GPD Win Max 2 2025
I recently bought a GPD Win Max 2 2025. Once it came i wanted to try it with an external gpu and after searching the internet instead of asking support, i stupidly "updated" the bios to an older version bricking my laptop. After i bricked my laptop i tried to open it and fix it myself with the assistance of support staff member Jack (discord name). After a few failed attempts i updated him on the situation and he was kind enough to RMA my laptop at no cost, all i had to pay was the transport... after opening it and desoldering the bios chip THEY STILL WARRANTIED IT! They also sent a screen protector for free. I've never seen a company do that... usually warranty is void if you unscrew half a screw. I bought this laptop because of all the good reviews and good support reviews.
They not only live up to them but go above and beyond!
The laptop has been performing awesomely, paired with a 7900xtx it is a beast and it is now my main driver for games and work. I opted for the sim slot which came with a second back cover, and i basically have unlimited internet (amazing feature). on it. The whole thing, laptop and support is a 10/10 experience!
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DROIX Global
That is excellent news! Thank you so much for the fantastic, detailed feedback. We're thrilled to hear that we went above and beyond to resolve the issue with your GPD WIN Max 2 2024, and that Jack was a great help.
We believe in supporting our customers and our products, even in complex situations. It truly means a lot that our service matched the awesome performance of your device. Enjoy your new "beast"!
Loved how fast it was but had a little issue
Loved how fast it was. Unfortunately I was having issues, with the device and needed to open to check thermals. After applying new pads and bit of better paste it was stable, and didn't smell like burned dry pads. This was even after the January batch.
15. syyskuuta 2025
Vastaus yritykseltä DROIX Global
Thanks so much for the review!
We're glad to hear that you were impressed by our speedy delivery. We also appreciate you taking the time to share your feedback about the thermal issues you experienced and the steps you took to resolve them. Your insights are incredibly valuable.
We want to make sure you're completely satisfied with your device. If you encounter any further issues, please don't hesitate to contact our support team directly. All our products are covered by the DROIX warranty and support, and we'd be happy to assist you.
Bought a gpd win4
Bought a gpd win4, said 7-10 days deliver, arrived in 3 days from the UK which was so fast, fedex didn’t update and I missed my package haha. Very good.
10. syyskuuta 2025
Vastaus yritykseltä DROIX Global
Thank you so much for your 5-star review! We’re delighted to hear your GPD Win 4 arrived even quicker than expected. Sorry about FedEx keeping you on your toes 😅 — but we’re glad it made it safely to you. Enjoy your new device, and we really appreciate your support!
AYANEO Ace Grip
Ordered grip. Grip came in the timeframe promised. Happy Customer with a new grip.
2. syyskuuta 2025
Vastaus yritykseltä DROIX Global
Thank you for your review! We're glad your grip arrived on time and that you're happy with it. Enjoy your new accessory!
Device was delivered and performance is…
Device was delivered and performance is as described thank you for your service.
1. syyskuuta 2025
Vastaus yritykseltä DROIX Global
Thank you so much for your kind review! We’re thrilled to hear that your device was delivered promptly and is performing as expected. Your satisfaction is our top priority, and we appreciate your support.
Best customer service ive had in a long…
Best customer service ive had in a long time. Product came in very quick, and great shape.
Only concern was box was a little creased/dented in corners but not a big deal. Great device!
2. syyskuuta 2025
Vastaus yritykseltä DROIX Global
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service and that your device arrived quickly and in good condition. We appreciate your feedback about the box and will keep it in mind. Enjoy your new device!
Great company
I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault.
I posted a bad review and their customer support reached out to me to clarify the situation, they are a company that truly cares about their customers.
I'd buy again from them, they have amazing products, people and customer support.
Shotout to Vikram from customer support for the quick followup!
Keep at it guys!
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DROIX Global
Thank you so much for updating your review and for your kind words! We’re glad our support team member was able to assist and clarify the situation for you. It means a lot to us to know that you recognize the care we put into supporting our customers.
We truly appreciate your trust and look forward to serving you again. Enjoy your product, and don’t hesitate to reach out if you ever need anything!
Shipping was fast
Shipping was fast. Product, a GDP Pocket Computer, was as described -- great!
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DROIX Global
Thank you so much for your 5-star review! We’re delighted to hear that your GDP Pocket Computer arrived quickly and met your expectations. Enjoy your new device, and we look forward to serving you again in the future!
Vastaus yritykseltä DROIX Global
Thank you for the 5-star review! We’re delighted to hear you were happy with the speedy shipping. Enjoy your purchase, and we look forward to serving you again!
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