I ordered some knit flats in red and some boots. Unfortunately, I received the pair of flats in navy. I sent an email to the support team and they responded within an hour that they received my messag... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Hi, there! I want to mention my great experience with Dreampairs I love their shoes and so far all my experiences have been wonderful. For the very first time I tried to return an item, but they great... Näytä lisää
Our first pair of boots fell apart but customer service was extremely fast to respond and replace them. Awesome customer service!! 🌟
Yritys on vastannut
I received my shoes with a tear/damage, so I contacted DREAMPairs customer service. They responded promptly, processed my refund, and did not require me to return the damaged product. I really appr... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Yhteystiedot
9500 Railroad Ave, 07047, North Bergen, Yhdysvallat
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4,4
Erinomainen
251 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful Even After the Purchase
I had an issue with a pair of sandals I purchased over a year ago. Even though the warranty period had already passed, I reached out to the seller and they were incredibly kind, responsive, and willing to help.
Customer service like that is hard to find these days. They went above and beyond to make things right, and I truly appreciate their generosity and professionalism. It's clear they care about their customers long after the sale is made.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi D Joyyy,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Great Customer Service and Follow up
I have several pair of shoes and love them! I received an order that was wrong and they corrected it immediately! The process was smooth and the service was great and efficient! I highly recommend their product.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Danielle Gutierrez Stone,
Your comments have been shared with our entire team at Dream Pairs.
When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.
I received my shoes quick however they…
I received my shoes quick however they didn't fit exactly as I'd hoped. The company worked with me to get me the best deal for my situation and I really appreciate them for that.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Tisha Barber,
We're so happy to hear you had a great experience with Dream Pairs.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Really comfortable shoes
Really comfortable shoes. They run a little bit big.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello z Cast,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.
Your comment has given us valuable insight into the styles and designs that we provide at Dream Pairs.
We sincerely thank you for taking the time to share your thoughts with us.
Quick delivery
Quick delivery. Shoes did not fit as expected. Support was quick to help me resolve the issue.
7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Denise Robles,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day!
Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Excellent customer service!
I received my order quickly. The shoes were fine but, sadly, they didn't fit. I sent an email requesting return instructions. A series of mishaps and no return instructions led me to call Customer Service about 6 weeks later. From that point forward, the support team has been persistent in discovering the problem and resolving my return issues. No one was at fault, just a mishap. When an explanation wasn't quickly discovered, other support services might have written me off. Not the Dream Pairs support team; they stayed with me to the end. Special thanks to Lance Wang.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Jade Banks,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Customer service
Their customer care service is great, I have ordered from them multiple times and I love their heels. I got a different size and had to make a return, the process was done smoothly and their representative was extremely helpful and very sweet!
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Zee,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Made things right, but room for improvement
UPDATE: Customer Service subsequently refunded my purchase without requiring a return and reached out offering a replacement for free. I sincerely appreciate the follow-up and additional effort to ensure my satisfaction. Bottom line: They ultimately made things right and can avoid customer dissatisfaction going forward by updating their policies to be more customer-centric and consistent with competitors; e.g., no-hassle returns (versus pushing for an exchange and offering only partial credit for returns), pre-paid shipping labels for returns, and retrain chat support personnel.
ORIGINAL: Shoes arrived with one toe indented and the other's strap deformed. Got the runaround when attempting to return; they avoided initiating or accepting a return and offered a maximum credit of 30% either way, which wasn't consistent with their policy.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Amanda Parker,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience and frustration this situation has caused you. We fully understand your concern regarding the condition of the shoes upon arrival.
We would also like to apologize if our request for photos during your chat with us caused any additional inconvenience. The reason we occasionally ask for photos is not to make the process more difficult, but rather to help us verify the issue, investigate potential quality concerns, and ensure that products with defects are properly identified and removed from inventory. This also helps us prevent similar issues from affecting other customers in the future.
At the same time, our warranty policy is designed to make things as easy as possible for our customers. For confirmed product quality issues, customers are eligible for a full refund or a replacement, and the item does not need to be returned to us.
We would like to once again extend our sincere apologies for this experience.
Please rest assured that we take product quality issues very seriously. In cases involving confirmed damage, our policy allows for a full refund. At this stage, your order has already been fully refunded.
We deeply regret the inconvenience this has caused you and truly appreciate your understanding. Our team will also follow up internally regarding this issue to further investigate and prevent similar situations in the future.
Very fast and genuine responses when I…
Very fast and genuine responses when I needed help with my order. The offered partial refund if I kept the boots or a full refund if I shipped the item back, only thing is the shipping would be deducted from the refund. The boots were fabulous but they were the wrong color. Other than that, great site.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Uvee Wiggins,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the styles and designs that we provide at Dream Pairs.
We sincerely thank you for taking the time to share your thoughts with us.
I accidentally received a use pair of…
I accidentally received a use pair of sandals and was issued a refund without hesitation customer service was pleasant on assisting me through the process.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Jami Fink,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Love the styles but order a size down
Love the styles and the comfort. I am usually a 9.5 or a 10 but I had to return because it was slightly too big. I will try a 9.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Katie Jackson,
It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.
Your comment has given us valuable insight into the styles and designs that we provide at Dream Pairs. We sincerely thank you for taking the time to share your thoughts with us.
I was totally satisfied with the…
I was totally satisfied with the customer service
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Traylor girl,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
I received a pair of worn shoes that I…
I received a pair of worn shoes that I ordered from Amazon. I contacted Dreampairs and they issued a full refund!
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Amy McCord,
Thank you for the generous words.
Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
I could dance for hours
I accidently order the same pair of pumps twice. I decided to keep the duplicate pair of shoes as when I wore them, they were very cute & comfortable. I've had surgeries on my feet and was nervous about standing all day in pumps but these felt like sneakers. Not only was I able to stand, I could run and dance for hours. I am a fan. However, the return policy is cumbersome and could be streamlined.
17. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Djuna Barnes,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day!
Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Got some dress shoes for work
Got some dress shoes for work. They look amazing and are super comfortable at prices you won’t find anywhere else. I had a issue and was missing 1 pair of shoes, emailed them, and resent the pair I was missing the next day!
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Shawn,
We’re sincerely happy to hear that you had a positive shopping experience and purchase!
Our mission is to deliver the best products possible coupled with quick, supportive service.
Reviews like these drive us to keep raising the bar.
Going above and beyond in customer service
After I had completed my order, I realized that I had entered my shipping address incorrectly. It was past 11pm. I contacted customer service, and to my surprise, they answered only a few minutes later, fixed the issue for me, and even put a rush on my shipment as I told them I needed the shoes urgently. All that at no extra cost.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Maria,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience. We look forward to your next shopping encounter with us.
Cute shoes, poor quality
Cute shoes. Poor quality that started falling apart after 1 wear. I also received a pair of used shoes. I alerted the company and they did give me a full refund and told me I did not need to ship the pair back. Unfortunately the quality is Poor and I will not be purchasing with them again.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello JBrown,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, especially that the shoes started falling apart after only one wear and that you also received a pair that appeared to be used. This is certainly not the standard we aim to provide, and we completely understand how disappointing and frustrating this must have been for you.
We sincerely apologize for the inconvenience this has caused you. While we’re glad to know that a full refund was issued and the return was waived, we fully understand that this does not undo the negative experience you had with the product itself.
To make up for the situation, we would truly appreciate the opportunity to restore your trust. If you are willing to give us another chance, we would be happy to offer you a free replacement pair or another suitable solution to ensure a much better experience.
That said, even if you choose not to shop with us again, we fully respect your decision and will take full responsibility for this issue. We are actively reviewing this case internally to improve our product quality and inspection process.
As we are unable to locate your order details based on the information provided in your review, we have raised an “Information Request” on Trustpilot. Could you please kindly respond to that request at your convenience? Once received, we will look into this matter further and assist you accordingly.
We sincerely apologize once again and truly hope we may have another opportunity to serve you better in the future.
Warm regards,
Dream Pairs Customer Service Team
-------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Excellent quality and customer service!
I ordered a pair of wedges and upon receipt noticed they were great quality, almost identical to another pair I have that cost twice as much. Then I noticed I received a pair with two different sizes, 6.5 and a 7.5. I reached out to the company and they just asked that I send a picture, then promptly sent out a replacement. The seller was very responsive and easy to work with! Can’t wait to get the correct size! Love these quality made shoes!
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Olivia,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
Immediate response and easy to work with.
Purchased a pair from Amazon that felt great! Unfortunately, the strap tore with just a couple wears.
Great experience with customer service as I got a quick response to my inquiry and didn’t have to jump through any hoops to receive a replacement.
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Dear Rebecca,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Don’t believe every negative review. Or positive for that matter. Form an educated opinion!
Just got my first pair, and I LOVE them. Such cute Mary Jane’s and despite what the reviews say, they feel extremely durable long-lasting. Didn’t interact with their customer service, but I can say that their quality is top notch.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Em Andersen,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
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