I ordered some knit flats in red and some boots. Unfortunately, I received the pair of flats in navy. I sent an email to the support team and they responded within an hour that they received my messag... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Hi, there! I want to mention my great experience with Dreampairs I love their shoes and so far all my experiences have been wonderful. For the very first time I tried to return an item, but they great... Näytä lisää
Our first pair of boots fell apart but customer service was extremely fast to respond and replace them. Awesome customer service!! 🌟
Yritys on vastannut
I received my shoes with a tear/damage, so I contacted DREAMPairs customer service. They responded promptly, processed my refund, and did not require me to return the damaged product. I really appr... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Yhteystiedot
9500 Railroad Ave, 07047, North Bergen, Yhdysvallat
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4,4
Erinomainen
251 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The shoes were very pretty
The shoes were very pretty, but did not fit properly. I paid to return them but have NOT been refunded. I paid with PayPal. The initial transaction number was 852890086B557213J. Then it said the order number was DPUSUSFMMM260624061044799. I WILL BEGIN POSTING ON ALL SOCIAL MEDIA THAT I DID NOT RECEIVE MY REFUND AND NOT TO PURCHASE DREAMPAIRS SHOES. I AM CONTACTING PAYPAL. PLEASE SEND MY REFUND!!
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Dear Valerie Dahlem,
Thank you for your feedback, and we sincerely appreciate you bringing this to our attention.
We completely understand your frustration—having to wait for a refund after going through the trouble of returning the shoes is certainly not the experience we want any of our customers to have. We sincerely apologize for the delay and any inconvenience this has caused.
After reviewing your order, we identified that a system glitch prevented the return status from updating in a timely manner, which unfortunately delayed the refund process. We truly regret this oversight and any stress it has added.
We have now manually processed your refund. The amount will be credited back to your original payment method (PayPal) within 3–5 business days. Please keep an eye on your account during that time.
If the refund does not arrive within the expected timeframe, please don't hesitate to reach out to us again, or you may also contact your financial institution or PayPal for further assistance.
We truly value you as a customer, and we hope you'll give us another chance to serve you better in the future. We're sorry again for the trouble, and we appreciate your patience and understanding.
Best regards,
Dream Pairs Customer Service Team
Great customer service
My initial pair of sandals broke within the warranty period. I reached out to customer service who sent a new replacement pair. They responded quickly, were very understanding and courteous, and handled the issue. Hoping the first pair I received were just faulty, otherwise amazing customer service!
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Jordan Draper，
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
Good customer service
Product was received quickly, then when I needed to return due to fit, customer service responded promptly with clear directions and a return label.
I will order again.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Dian M,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
I like the comfort of the shoes but the…
I like the comfort of the shoes but the sandals I ordered were slightly smaller and narrow.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Crystal McBride,
Thank you for taking the time to share your feedback—we truly appreciate it.
We're glad to hear that you find the shoes comfortable, but we're sorry to learn that the sandals you received felt slightly smaller and narrower than expected. We understand how that can be disappointing, and we want to make things right for you.
We will be reaching out to you directly via email to discuss this further and offer a suitable solution. Please keep an eye on your inbox—we hope to resolve this to your satisfaction.
Thank you again for your honest feedback. It helps us improve, and we look forward to serving you better.
Kind regards,
Dream Pairs Customer Care Team
Customer service was super sweet and…
Customer service was super sweet and resolved my issue timely. I got sent a clearly used pair of shoes and they apologized and got a new pair shipped out quickly. Very friendly people!
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Natalie,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
Great customer service
The sandals I ordered are cute and comfortable. I had the experience of quick response and professional customer service process to remedy my situation.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Melissa Kaiser,
Thank you for your kind words. We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
I had bought that shoes off of Amazon
I had bought that shoes off of Amazon, I have been eye balling them for a while. Well when I got them the shoes were open and worn and returned. I logged onto Amazon and I did the chat with Dreampairs and they told me to send in the pictures and I did. I didn't see that they had respond so I called the customer service and the lady that helped was very nice and helpful and is going to send me a replacement.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Heather Gregg,
After reading your review, we couldn’t be happier!
Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Customer Service = 10/10
Customer service is wonderful for this brand; they have taken care of me well. :)
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Olive,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
Dream Pairs Shoes went beyond my…
Dream Pairs Shoes went beyond my expectations after receiving a defective shoe and replaced the order at no charge.
I was very satisfied with their customer service and product!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello R. Bonner,
We're so happy to hear you had a great experience with Dream Pairs Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Sort of happy but still giving 5 stars!!
I really like the shoes. They look nice on me and would be comfortable if they fit me correctly. They felt ok at first but then I realized that my ankles kept slipping out even though I ordered a size smaller (I returned my regular size). I got busy and forgot to send them back and the 30 days went by. I gave a 5 star because Dreampairs still helped me -they let me keep the shoes and gave me a 30 % refund. I put 3 heel cushions in each shoe and they feel better.
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Heather Sedore,
Your comments have been shared with our entire team at Dream Pairs.
When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.
Savannah was very helpful with my…
Savannah was very helpful with my experience. I got a size 8 in their shoes but unfortunately it was a little too big. I started a return and Savannah got back with me very quickly! She created my shipping label and I will be sending it off on Monday.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi LaRissa Williams，
Thank you for your kind words. We're greatful for your feedback.
It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
Great shoes. Great customer service.
Ordering was simple. Delivery was quick. Return was handled professionally. Products are well made. Will definitely order again!
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello SUZANNE LOWE,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day!
Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
I have NEVER in my life had a stilleto…
I have NEVER in my life had a stilleto heel that as soon as you put them on, you're walking on CLOUDS! Good on the balls of your feet, your knees and posture! And the style is GORGEOUS!! 🥰😍 I can dance and walk All night long!! It will compliment your outfit or dress with HIGH CLASS of style and QUALITY!!!💯🔥🔥🔥🥰🥰🥰
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello christine goodson,
We really appreciate you taking the time to leave us a review.
These are the stories that keep us so motivated to continue creating loves styles and designs that accommodate every one of our members and their needs.
We’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Absolutely love this brand
Absolutely love this brand! They have all the styles of a lux brand, but are much more affordable. I also had an issue with a pair that I recieved and the customer service was amazing. If you haven't already tried them out, definitely do!
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Mariah,
Your comments have been shared with our entire team at Dream Pairs. When we hear from happy customer like you, we spread the positivity around!
Thank you for your generous time.
Great customer service
Had a problem with a product and was bummed out about it but they turned it around by helping me out big time.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello Raven,
Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
fantastic shoes and top tier customer service
I am beyond impressed with my experience with Dream Pairs!
High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right out of the box.
Lightning-Fast Delivery: I was shocked by how quickly my package arrived—it took less than 4 days to get to my doorstep!
Exceptional Customer Service: I had a slight issue with my initial purchase, but their support team handled it flawlessly. They responded to my email in under 24 hours and resolved the problem completely and hassle-free.
It is so refreshing to find a brand that delivers both amazing products and a reliable, stress-free shopping experience. I will definitely be ordering again!
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi annmarie,
Taking the time to leave such a great review about our service, this has really made our day!
We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.
Amazing customer service
Amazing customer service! Had a slight issue with the product but they fixed it right away and were so easy to work with!
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Char Ainsworth,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.
Thank you for choosing us.
Dream Pairs has gone down hill so bad
Dream pair has gone down hill so bad. I ordered from them many years and everything was great. I just made a recent order and they are using Amazon now to deliver their products? Wow 😮 another concern was that one pair of my shoes did not come in a shoe box but they were in plastic as if I ordered shoes from Temu or SHEIN. This was more than likely my last purchase. I’m not sure if they are doing bad or just being cheap. Regardless, their shoes are not cheap and shouldn’t be treated as such.
Update: Dream Pairs has reached out to me and effectively addressed the concern that I previously expressed. Consequently, I will be revising my review score accordingly.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello HerShe,
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.
As we are unable to retrieve your order details from the information provided in your review, we have raised an “Information Request” on Trustpilot. Please kindly reply to this request so we can look into the matter further and provide a suitable solution.
You may also contact us directly by email at:
support@dreampairs.com
We truly appreciate your feedback and the trust you have placed in us over the years. We look forward to hearing from you and helping resolve this for you.
Best regards,
Dream Pairs Customer Care Team
The shoes were super cute and arrived…
The shoes were super cute and arrived quickly. However, they were broken. Contacted customer service for an exchange. They responded quickly and were supportive. Offered the exchange, but size was no longer available so they issued a full refund.
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Ricci Lapio,
We’re sincerely happy to hear that you had a positive shopping experience and purchase!
Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
Fast and helpful
I needed my order cancelled because I mistakenly ordered the wrong item and needed to re-place my order. I was helped within minutes, and not only did I get my refund right away, I was provided with links to the items I needed for the next order. Very happy, thank you!
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi R. S.,
Thank you for your kind words.
We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.
We look forward to your next shopping encounter with us.
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