I ordered some knit flats in red and some boots. Unfortunately, I received the pair of flats in navy. I sent an email to the support team and they responded within an hour that they received my messag... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I received my shoes with a tear/damage, so I contacted DREAMPairs customer service. They responded promptly, processed my refund, and did not require me to return the damaged product. I really appr... Näytä lisää
Love the boots I got particularly the Utilitarian Ankle Mid Calf Combat Boots! Very comfy and the side zip pockets are useful. Customer service is also very helpful and quick
This is my second time ordering from this website. They have a great selection of shoes and the shoes we have ordered are of great quality. Unfortunately this time, I ordered some boots for my daugh... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Yhteystiedot
9500 Railroad Ave, 07047, North Bergen, Yhdysvallat
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4,4
Erinomainen
249 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had to return a pair of shoes because…
I had to return a pair of shoes because they fit too small. I contacted customer service and it was quick and easy!
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Esmeralda,
Thank you for sharing your feedback. We're glad to hear that our customer service team was able to make the return process quick and easy for you. Providing a smooth and hassle-free experience is always our goal, and we truly appreciate your kind words.
Thank you for choosing us. We look forward to serving you again in the future.
Quality Response!
The customer service folks were extremely helpful and helped me to return an item quickly. I knew I was talking to a person! Currently waiting for a different size and hoping all is well when that arrives.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Sue,
Thank you for your kind feedback. We're delighted to hear that our customer service team was able to provide helpful and personal assistance and make your return process quick and easy.
We truly appreciate your patience while waiting for the new size, and we hope your next pair arrives soon and fits perfectly!
Thank you for choosing us. We look forward to serving you again in the future.
I bought a pair of dress shoes
I bought a pair of dress shoes. The shoes shipped from Amazon. When they arrived the box was damaged and the shoes were worn on the bottom. They were shipped from Amazon. Upon calling dream pairs customer service they were very nice and quickly walked through the return process.
They sent me an email and I sent them pictures of the shoes and damaged box. Their response was prompt. Because the customer service was amazing I am likely to refer this company to friends and I will purchase from them again in the future.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi KH,
Thank you for sharing your experience with us. We're sorry that your shoes and packaging did not arrive in the condition expected, but we're delighted to hear that our customer service team was able to assist you quickly and make the return process easy.
Your kind words about our prompt and helpful service mean a lot to us. We truly appreciate your recommendation and continued trust in DREAM PAIRS.
Thank you for choosing us. We look forward to serving you again in the future.
I only received one shoe in my package
I only received one shoe in my package. Dreampairs customer service was great, super-efficient, and had the claim remedied in less than 2 days. I was thankful for the great response time and willingness to help.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Lisa Tuckman,
Thank you for taking the time to share your experience with us. We sincerely appreciate your kind words.
We're sorry that your original package arrived with only one shoe, but we're delighted to hear that our customer service team was able to resolve the issue quickly and have everything taken care of in less than two days. Providing prompt, efficient, and reliable support is always our goal.
Thank you for choosing DREAM PAIRS. We look forward to serving you again in the future.
Very attractive sandals
Very attractive sandals, but with a defect. Contacted customer support and they responded right away. They said they would replace the sandals at no cost to me. I did not have to return the sandals with the defect. Customer service couldn’t be better.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Karen Walby,
Thank you for your wonderful review. We truly appreciate you taking the time to share your experience with us.
We're sorry that your sandals arrived with a defect, but we're delighted to hear that our customer support team was able to resolve the issue quickly and provide a replacement at no cost. Making the process as easy and hassle-free as possible for our customers is always our goal.
Thank you for choosing us. We look forward to serving you again in the future.
Wonderful quality shoes and fair…
Wonderful quality shoes and fair pricing. Customer service was efficient and fast. Would order again.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Carmen,
Thank you for your wonderful review. We truly appreciate your kind words and are delighted to hear that you're happy with the quality of our shoes, our fair pricing, and the service you received.
Providing quality products along with fast and efficient customer support is always our goal, and we're so glad your experience reflected that.
Thank you for choosing us. We look forward to serving you again in the future.
Excellent customer service
Be sure to create an account so you get tracking numbers easily. I had confusion after checkout, but customer service was extremely helpful and efficient.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Tanya Gravier,
Thank you for your kind feedback. We're delighted to hear that our customer service team was able to quickly clear up the confusion after your checkout and provide the assistance you needed. We also appreciate your helpful tip about creating an account to make tracking orders even easier.
Thank you for choosing us. We look forward to serving you again in the future.
First time ordering via their website.
This was my first time ordering from dream pair’s website. The order was DPUSUSFMMM260822195602193. I would recommend anyone buying their shoes to order them from Amazon instead. You avoid the long wait in receiving them, and in the event the shoes don’t work out, you won’t be straddled with paying shipping out of your pocket to return them. The shoe was a half size too small. I wear a 9.5 and this shoe fit like a size 9; I have never had to size up to a 10 shoe! It was way too short and it wasn’t as comfortable as I thought it would be. They make it hard to leave a negative review on their website, so buyer beware!
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi D J,
We’re truly sorry that your first experience ordering directly from Dream Pairs did not meet your expectations.
We understand how disappointing it must have been to wait for your order only to find that the shoes felt shorter than expected and were not as comfortable as you had hoped. We also understand your frustration regarding the return shipping cost, especially when the fit did not work for you.
We’re equally sorry to hear about your experience trying to leave a review on our website. We value all customer feedback, whether positive or negative, as it helps us identify where we can improve both our products and the overall shopping experience.
We tried to locate your order using the information available in your review, but unfortunately, we were unable to retrieve the order details. We have therefore submitted an “Information Request” through Trustpilot. Please reply to the request with your order information so we can look into your experience further and see how we may assist.
Thank you for taking the time to share your feedback. We sincerely hope we’ll have an opportunity to provide you with a better experience in the future.
Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Lovely customer support
I recently contacted support to ask a question about when an item would be restocking, a team member quickly got back to me and answered my question. I was very happy and relieved to get an answer. Responses were quick and the customer service is lovely. I am very satisfied. :-)
30. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Priscilla,
Thank you so much for your wonderful review. We truly appreciate you taking the time to share your experience with us.
We're delighted to hear that our team was able to answer your restocking inquiry promptly and provide the information you needed. Providing timely, helpful, and friendly customer service is always our goal, and we're so glad to know that we could make your experience a positive one.
Thank you for choosing us. We look forward to serving you again in the future.
Dreampairs has been wonderful!!
Dreampairs has been wonderful during this process. I had ordered a pair of heels that were delivered through amazon. I have a trip out of country this week and needed these heels as soon as possible. Upon inspection, the shoes had visibly been worn and returned to Amazon by another customer. As I am getting ready to travel out of country, I do not have time to reorder or process a return for these heels. Dreampairs offered a full refund and did not make me return the heels, which was a very kind and respectful of my time. The customer service team has been responsive and so so so helpful. Sarina and Carla both were incredibly kind and helpful!! Thank you so much!! Will be ordering from Dreampairs again! :)
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello kara carnes,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Excellent Customer Service
The shoes are really cute and well made. Comfortable, too. Unfortunately, the red color was too pink. That’s a tricky color so I was disappointed to have to return the shoes. Thankfully, the return was a pleasant experience. The customer service rep was delightful and the process was simple and completed quickly.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Dear customer,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
Received my boots
Received my boots. Great fit. Comfortable and look great. Pleasantly surprised. I don't usually have a good experience ordering shoes or boots! True to size. Thank you!
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Sandy Walton,
Thank you for your wonderful review. We're delighted to hear that your new boots fit perfectly, feel comfortable, and exceeded your expectations. Knowing they were true to size and gave you a great online shopping experience means a lot to us.
Thank you for choosing us. We hope you enjoy your new boots, and we look forward to serving you again in the future.
Love the shoes I received
Love the shoes I received! They fit true to size and are super comfortable! When I received my first order, I only received one shoe and they were very quick to fix it. Very efficient and very kind. Would definitely order from them again.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Charity Simpson,
Thank you for your wonderful review. We're so happy to hear that you love your shoes and that they fit comfortably. Although we're sorry your first order arrived incomplete, we're delighted that our team was able to resolve the issue quickly and provide the support you deserved.
Thank you for choosing us. We truly appreciate your trust and look forward to serving you again in the future.
Really cute shoes…bad Customer Experience
Really cute shoes however they had to be retuned since they did not fit. The return process was not straightforward and it took several unsuccessful attempts to access it on their site. If you checkout as a guest instead of creating an account, you must email their customer support. It took several email exchanges, each time stating my intent to return, order number and reason for the return in an attempt to process my request and receive the return mailing label (they will deduct fees from the refund). They wanted to provide options for my request although I’d clearly stated my intent. One of the options was keeping the shoes with a discount on future purchases. I clearly stated the shoes did not fit, why would I keep them? I don’t recall the other choices other than the one asking for a return label (option 1). I had to send yet another email to reiterate this. It was time consuming and frustrating. I’m giving 3 stars for the shoes (because they were really cute), but if it was not a user-friendly customer experience, it would instead be a 1 star. Note: Making returns difficult does not improve your sales results. No retailer likes returns, but it’s the nature of the business. Making returns easy and seamless might gain you customer loyalty.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Toni,
We’re truly sorry to hear that the return process was so time-consuming and frustrating, especially after you had already clearly explained that the shoes did not fit and that you wanted to return them.
We understand your concern. When a customer has already clearly requested a return, having to repeat the same information across multiple emails or review additional options can make what should be a simple process feel unnecessarily complicated. We also appreciate your feedback regarding the guest checkout return experience and how we can make the process more straightforward and user-friendly.
We’re glad to hear that you liked the shoes themselves, and we’re sorry that the return experience did not meet the same standard.
We tried to locate your order using the information available in your review, but unfortunately, we were unable to retrieve the order details. We have therefore submitted an “Information Request” through Trustpilot. Please reply to the request with your order information so we can look into what happened and assist you further.
Thank you for taking the time to share such detailed feedback. We will take your comments seriously as we continue working to improve our return process and overall customer experience.
Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
Issue resolved!
I had an issue with an order. The CSR was very professional and knowledgeable and helped resolve my concern within a few emails. This is a company I can trust to stand behind their products as well as their customers.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Rebecca Wallace,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Comfy shoes, great service!
I bought two pairs of shoes, one is a super comfy sandal and the other are heels that are just a bit too high for me. NancyYu helped me with the return process and although they were too worn for a return, she was able to assist me with a partial refund that will help me grab another pair of super comfy sandals! Great company, comfortable shoes and awesome customer support!
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Shelby,
Thank you for your wonderful review. We’re delighted to hear that you love your sandals and that NancyYu was able to assist you with a solution that worked for you. Providing comfortable products along with thoughtful and flexible customer support is always our goal, and we're so glad your experience reflected that.
Thank you for choosing us. We look forward to helping you find your next favorite pair!
Fantastic customer service, thank you Mary
Customer service advisor Mary went above and beyond to assist me with my enquiry, she was efficient and informative and clearly made an effort to help me.
These shoes are beautiful and good quality for such a reasonable price.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello So Con,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
The EXACT SHOES are sold on SHEIN for…
The EXACT SHOES are sold on SHEIN for half the price. From the exact same manufacturer. Save your money and just go there. I’ll be returning because this feels like a bait and switch.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Diana,
We’re truly sorry to hear about your disappointment regarding the pricing and your concerns about seeing a similar-looking product offered elsewhere at a lower price. Please note that prices may differ across retailers depending on their current offers and promotions.
We completely understand your decision if the shoes did not meet your expectations. If you would like to return your order, we’d be happy to assist you with the available return options.
We tried to locate your order using the information available in your review, but unfortunately were unable to retrieve the order details. We have therefore submitted an “Information Request” through Trustpilot. Please reply to the request with your order information so we can look into this further and assist you.
We sincerely apologize for the frustration this experience has caused and hope we’ll have an opportunity to make things right.
Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
I had a quality issue with a pair of…
I had a quality issue with a pair of shoes. I love the shoes! And they are replacing them. The customer service team has been great and the replacement process was fast and simple! I will purchase more shoes in the future!
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hi Julie,
Thank you for your wonderful review. We're delighted to hear that you love the shoes and that our customer service team was able to make the replacement process fast and simple for you. Providing prompt and hassle-free support is always our goal, and we're glad we could turn your experience into a positive one.
Thank you for choosing us. We look forward to helping you find your next favorite pair!
dream pairs is wonderful
dream pairs has excellent customer service with quick responses. They offer several different shoe styles and colors which makes it fun to shop. prices are reasonable too. would recommend!
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dreampairs
Hello laura,
We're so happy to hear you had a great experience with Dream Pairs. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.
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