I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Näytä lisää
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Excellent service from start to finish Really pleased with my order from Drainage Superstore. The tank arrived on time, was exactly as described and was well delivered. It has now been installed and... Näytä lisää
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Delivery was quick and prompt and all items were well packaged. Delivery price was also reasonable, but can see how the price does increase based on how big some of the items are (3m pipe ect), so can... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä DRAINAGE SUPERSTORE
Yrityksen kirjoittama
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Yhteystiedot
Burrington Way, PL5 3LX, Plymouth, Yhdistynyt kuningaskunta
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Hyvä
6 t. arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nice people to deal with and Lauren…
Nice people to deal with and Lauren kept me up to date with delivery - proper traditional customer service!
13. toukokuuta 2026
Vastaus yritykseltä DRAINAGE SUPERSTORE
Hi Paul,
Many thanks for your review! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Very good prices and excellent product
Very good prices and excellent product, fast delivery and dispatch the only downside is the £8 delivery charge which i think is quite high
20. toukokuuta 2026
Told my order was 2 days till delivery…
Told my order was 2 days till delivery 6 days later still not received. Cancelled order and getting a refund. Don’t trust the delivery times
19. toukokuuta 2026
Vastaus yritykseltä DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise that your order was not dispatched within the lead time stated and I can see you have been fully refunded with this.
We are working on getting our lead times for this item updated on the website.
Kind Regards
Samantha
Vastaus yritykseltä DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I apologise you feel that there was lack of communication and slow delivery.
I can see you were emailed on the day you placed your order to advise you of a delivery date and it was delivered within the lead time stated on the website of 3 - 5 working days.
If there is anything you wish to discuss please do email us on feedback@cmostores.com
Kind Regards
Samantha
Delivery lost with DX,
Ordered some inspection covers which only half the order arrived. 5 days later still no sign of the rest of the order and the customer service team just say its been lost in delivery. I needed these covers to complete a job ready for a concrete pour. Recommend people not to use Drainage Superstore if you want all the goods delivered.
Update.... I've just unpackaged the 2 drain cover that I did receive and 1 of them is damaged!!!
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave us a review.
I do sincerely apologise that the courier lost your item. This is very frustrating for both yourself and for us and we really do aim to provide an excellent level of service for our customers and for you to not be receiving the goods that we have sent to you is not acceptable.
I can see my colleague in customer service has been helping to resolve this for you and refund has been raised for you.
Apologies once again.
Kind Regards
Samantha
Easy to order online
Easy to order online, delivered within 2 days good communication on delivery
17. toukokuuta 2026
Very slow
We got confirmed order on 27th April.
Delivery was supposed to be 2-3 days.
We received the package on 12th May.
Didn’t get any correspondence or update in between.
16. toukokuuta 2026
Vastaus yritykseltä DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to review us.
I am so sorry that your order was delayed and you had no communication with regards to your order being out of stock or late.
Where we get notified of any delays or stock issues we will also endeavor to notify our customers where possible to ensure they are aware and can make an appropriate decision on how to move forward based on their project needs.
I can see in this case we had chased updates with the supplier but had not been notified of any stock delays and therefore you had then not been notified.
I can see your order has since been delivered and I do hope everything is ok with this.
Kind Regards
Samantha
Good range, competitive prices
Good range of products at competitive prices, website easy to use and order was delivered when is was due. All round a good experience
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Delivered the wrong type of decking…
Delivered the wrong type of decking boards. I ordered grooved and reeded and a local company delivered grooved and smooth. Therefore don't match with existing decking boards.
8. toukokuuta 2026
Vastaus yritykseltä DRAINAGE SUPERSTORE
Good Evening Barry,
Thank you for taking the time to leave a review.
I am so sorry you received the wrong decking boards.
I can see you have contacted our customer service team who will get this resolved for you as soon as we receive the photos of the items received.
Kind Regards
Samantha
Just what I was looking for
Easy to use website, good price, just what I was looking for. Delivery a bit hit and miss but kept well informed. Very friendly driver passed over goods at front door
12. toukokuuta 2026
Your customer service was useless they…
Your customer service was useless they failed to return my emails and phone calls. Your sale s team were just as bad. I will never use you again. One star is too many.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DRAINAGE SUPERSTORE
Good Evening Phillip,
Thank you for taking the time to review us.
I do sincerely apologise for the lack of communication with regards to your order.
Your comments have been passed over to the relevant teams to review and ensure we provide better communication moving forward.
Kind Regards
Samantha
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