Doxie Arvostelua 

Had looked forward to buying from Doxie us but it's a horrible experience so far. Ordered among other things a light up ball for my dachshund's birthday. First I wasn't aware I was ordering direct from China. I thought I was ordering from the US. Everything was sent separately and nothing has arrived. Some things were not sent at all and are still without tracking info. My dachshund's big birthday present? Sent back to China stating "package returned due to security check issue"! Seriously? What does that even mean?
Banger's ball didn't pass customs security? I wasn't supposed to deal with customs as this is supposed to be a US company. Doxieus misrepresented itself. I was so looking forward to giving Banger this wonderful light up ball which was quite pricey but so worth it to see him enjoy it which I know he would have. Had I known I was ordering directly from China I would never have attempted this as I needed it by his birthday, now it seems he won't be receiving it at all. Never trust a company without a working phone number. Customer service hasn't responded yet despite many emails......

Such a scam. All the jackets are on sale for $35 instead of $50 but they’re located in China and you can find the exact jackets on Aliexpress for $8. So disappointed

WARNING WARNING WARNING WARNING
BEWARE OF BUYING ANYTHING FROM THIS COMPANY
THEY ARE NOT LOCATED IN THE USA
THEY ARE IN CHINA AND THERE WEBSITE STATES OTHERWISE
CORRESPONDENCE IS CONSTANT LIES AND ALWAYS STATING YOUR PACKAGE HAS BEEN SHIPPED AND ON THE WAY AND WILL ARRIVE SOON
BUT THEN NO WAY TO OPEN TRACKING INFORMATION THEY SEND YOU
THEY CONSTANTLY RESPOND WITH DIFFERENT SHIPPING TIMES AND REFER YOU TO THE WEBSITE
THE LAST EMAIL I RECEIVED STATES 25 PLUS BUSINESS DAYS FOR SHIPPING AND NO WHERE ON THERE WEBSITE IS THIS VISIBLE
NO WHERE DOES IT STATE BUSINESS DAYS
THEY IGNORE ANY AND ALL REQUEST TO CANCEL OR ISSUE A REFUND

READ ALL THE NEGATIVE REVIEWS AS WELL AS THE ONES IN WHICH IT APPEARS THEY MANIPULATED CUSTOMERS INTO LEAVING A FIVE STAR POSITIVE REVIEW

This company has deceptive business practices. They advertise as a .US, United States website, but are located in China. Their contact number is a 212 number for New York. Also, would not same day cancel after contacting through email. Stated to mail back after receiving for refund. Also, would not respond if there would be a tariff fee due upon delivery. Deceptive all around.

I ordered a harness for my Doxie. I ordered an extra small. When it came I found it not easy to put it on. It had to go over his head and then put his legs in. I held on to it for a few days thinking I was doing it wrong. But no, I tried it again and it’s not easy to put on. I contacted Doxie Warehouse to return it. Because it was past 20 days they wouldn’t give me a refund. They gave me a 20% off code for another purchase. As much as they think that was a nice gesture I’m not interested in purchasing another product. I now have a useless brand new $30.00 not including tax snd shipping costs harness!

I wrote them back stating I don’t want a discount code for future purchases I want a refund.

I will never purchase or recommend this company to anyone.

Also, I found dashund size harnesses and clothes right in petsmart. So this company is not that special.

I believe the glowing reviews are untrue. I ordered a carrier and it was so big it could have held a labrador - but not my overweight miniature dachshund. I asked the company to tell me how to return the item - and they said I could have a bigger one. I explained my dog was too small and they just ignored that and said to pick something else. I do not want something else.

I had to contact customer service to get the correct size life jacket for my doxie. They were very helpful and quick. I’m definitely going to purchase 3 more life jackets for my other dogs.

I ordered a new harness for my doxie but unfortunately it was too small. No problem they said, just send her measurements and we will send you the correct size! I am very surprised there is a company that doesn't require you to send the original one back first. I'm impressed for sure and very happy to do business with them!!!

I received my super cute Doxie onesie for my dog. It was however too small. Dixie requested her new measurements and is sending the correct size. Very good customer service.

My dog gets lots of attention and compliments on his vest and I love the fast shipping.

The backpack I ordered to carry my doxie is perfect. Quality carrying backpack, sturdy and roomy. I ordered the wrong size and when I reached out to customer support they were very responsive and generous in their exchange policy. This will be my go-to site to order doxie items.

Very happy with everything

Lovely company. The harness I got was too big, and they made it very easy for me to just-send my dog's measurements and they are about to send me a new one. It took a little longer than I expected for it to come through usps, but that's not the company's fault. Thank you! I love Doxie

Very disappointed in the service regarding a return/exchange product that arrived defective. After 4 emails requesting return I’ve still yet to receive any communication. Do no recommend. No longer a customer.

Ordered a back support brace for my Dixie and it arrived quickly. It’s made of good quality material. I did have to exchange it because it was too small. Their customer service was excellent. Very friendly and understanding. I would recommend this company.

Overall I like the product and dachshunds are hard to shop for. The 2 star rating is because they use customer service needs (returns, exchanges, etc) as leverage to score positive reviews. The measuring scale was waaay off on the Frostguard jacket, so I requested a larger size after it arrived. They will only send it to me if I write this review. That is a pretty manipulative PR stunt and I've chosen not to reward their tactic.

Now you know why they have such high ratings.

I love the coat I got for my dog! It looks so cute and cozy on him! I just needed a bigger size. When I reached out to customer service they were so friendly and helpful!

The quality of the clothing is amazing! My dog is very warm and stylish at the same time. Shipping and customer service is also impeccable!

“I had some concerns before making my purchase, but the customer support team was incredibly helpful and answered all my questions promptly. The product itself is of excellent quality, and I couldn’t be happier with my decision to buy from this company.

I was blown away by the level of professionalism and expertise displayed by this company. They went above and beyond to ensure my satisfaction, and I can confidently say that they have earned a lifelong customer.

Don’t buy anything ever from this company!! Their communication skills suck and they don’t honor their return policy. Worst company to ever work with and the product quality is terrible. I have been waiting for 9 weeks to get an item returned. No responds to my emails. I will never buy from them again.