Communication was difficult due to time zone issues. Most emails were answered at 2 am my time (EST). We almost cancelled the order when we found out the sunroom was arriving a week later than request... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The gazebo turned out awesome! I will say that pulling the plastic coating off the roof pieces took just as long as putting up the roof. If they made the coating just a bit thicker, it would have pull... Näytä lisää
I reached out to say we didn't receive all the parts. They were great ! Replaced everything and I absolutely love my Pergola roof!! This company not only stepped up to help us but the quality is supe... Näytä lisää
Yritys on vastannut
The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Domi Outdoor Living
Yrityksen kirjoittama
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Yrityksen kirjoittama
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Yhteystiedot
Summer Kickoff sale- Up to $1300 off
4,2
Hyvä
221 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We lost our old screen house last fall…
We lost our old screen house last fall in a windstorm.
This spring we were going to upgrade the type of structure that would be more durable than the previous one.
We shopped around and then came across your Website in which you were having a spring sale.
We selected the 12x12 model and purchased it on line.
Four days later it arrived.
We have not assembled it yet but we are sure we picked a great product.
1. lokakuuta 2025
Vastaus yritykseltä Domi Outdoor Living
Thank you for sharing your experience and for choosing our product! We're confident you'll love it once assembled—pls reach out if you need any support along the way. Enjoy your upgraded outdoor space!
Delivered quickly
Delivered quickly. Installed in 2 days, mostly with 1 person, after 6 legs were held in place. No missing parts.
25. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
We're glad to hear delivery was quick and installation went smoothly—especially with just one person handling most of it. It’s great that all parts were included. We appreciate you choosing us!
I gave it a 5 star because the quality…
I gave it a 5 star because the quality of the Product is good. This is the second one I purchased. However the instructions should indicate you need to differentiate the louvers when connecting them. Nothing worse then installing them and realizing you have to flip them around to get them to open. I should have caught that but I didn't.
25. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for your 5-star rating and for being a repeat customer. We really appreciate your honest feedback. You're absolutely right—our instructions should clearly mention the correct orientation of the louvers during installation.
We’re sorry for the trouble this caused and will update the manual in the future. Thanks again for helping us improve!
Screen room/Solarium
We purchased the screen room/solarium and absolutely love it! It was easy to install and created the perfect outdoor space for us. We do are very satisfied
25. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Your satisfaction means a lot to us– enjoy every moment in your new space!
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for your kind words! We’re thrilled to hear that your order arrived quickly and in perfect condition—and even more excited that you love the gazebo! Enjoy it!
I'm so impressed of the quality of my Gazebo
I'm so impressed of the quality of my gazebo. I received the gazebo in 4 boxes with instruction of what box to open first. The instructions to put it together was so right on. Every hole and every bolt aligned perfectly. Definitely will need at least two people to put it together after we got it together and the roof set I was impressed as to how strong and how permanent this is. Can't say enough about the quality!!
5. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your amazing feedback! We're thrilled to hear that your gazebo assembly went smoothly and that the quality exceeded your expectations.
It’s great to know our step-by-step instructions and box organization helped make the process easier. Your kind words about the strength and durability mean the world to us.
Thank you for choosing our brand!
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback! We’ll work on making the instructions clearer.
Overall it’s a good product but there…
Overall it’s a good product but there were MANY scratches in the roof. We Had a lot of dents from delivery (not the company’s fault but you from you know who, FEDEX 🙄) Quality is good! Just maybe the product should be inspected better before sending out for shipment, otherwise it’s a good product.
23. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your honest feedback and for acknowledging the product quality. We sincerely apologize for the scratches on the roof and the dents caused during delivery. While we can’t control what happens with FedEx, you're absolutely right — we should have inspected the item more carefully before shipping it out. We’ll address this with our quality check process in the future to improve this situation:)
Got what I needed and fast delivery
Got what I needed and fast delivery. My 12x10 metal gazebo is an excellent product and the curtains I ordered are back up.
22. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback! We're delighted to hear that you're enjoying your 12'x10' metal gazebo and that the delivery was fast. It's great to know the curtains are serving you well as a backup. If you ever need anything else, we're always here to help!
The products are great- colors not so much.
The products are great. The deliver was fast. Unfortunately, the two sets of loungers with same color and fabric are very different shades. I had expected them to match exactly.
23. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your honest feedback, and we’re really glad to hear you loved the products and fast delivery.
And we checked the issue that you mentioned, the product you purchased are two different models. Although the color descriptions are the same, the shades of color may be slightly different. We apologize for any inconvenience caused.
Love my Gazebo
Love my Gazebo! I only gave it four stars due to the directions being very vague and hard to read and understand. We had to read between the lines so to say. Especially with putting up the curtains the instructions were useless. Otherwise love the finished product!
22. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for your honest feedback and for loving your gazebo! We're thrilled that you're happy with the finished product. We sincerely apologize that the instructions—especially for the curtains—fell short of expectations. Please know we’re actively working to improve our guides. Your input helps us get better. Enjoy your gazebo!
Super comfortable
The chairs are very comfortable with a modern look to them. Enjoying them poolside is a real pleasure .
23. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
We’re so glad to hear that you’re enjoying the chairs! Combining modern design with poolside comfort is exactly what we aimed for. Thank you for sharing your experience — it truly means a lot to us.
Vastaus yritykseltä Domi Outdoor Living
Glad to hear that you are satisfied with the delivery speed of the goods!
Vastaus yritykseltä Domi Outdoor Living
We are glad to hear that you are satisfied with our service! We will continue to work hard towards this goal:)!
Good experience with company.
Product is very good, but would like to see better instructions. Company responded very quickly for some hardware missing.
22. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback! We're glad to hear you're happy with the product and that our team could quickly assist with the missing hardware parts.
We also appreciate your suggestion about the instructions—we’ll share this with our R&D Team for future improvements. Pls feel free to reach out if there's anything else we can help with!
Plastic film a nightmare
It took literal hours to peel off the plastic film that was supposed to protect the pieces in shipping. And some of the metal came scratched anyway. I should have read the other reviews saying the same thing before I purchased. This was not worth the hassle.
15. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback, and I’m truly sorry to hear about your experience. The protective film should not have been that difficult to remove, and scratches are certainly not acceptable. We appreciate you bringing this to our attention. Pls contact us directly via email address service@domioutdoorliving.com with your order details so we can make things right:)
I purchased a 10' x 12' metal gazebo...NIGHTMARE
I purchased a 10' x 12' metal gazebo. To categorize this product in a word "NIGHTMARE" is reasonably descriptive. I have built racing engines, race boats, 10,000+ sq. ft. homes, tennis courts, pools, etc. The directions are pitiful, and the fun part is...if you find two pieces that fit...you must stop and celebrate! My Dad would say, looks good on paper. Roofing is impossible. This is a 2 man job at best with a third to chase tool & fasteners. If you fancy yourself a DIYer, hire someone to build this thing. Extra parts is a nice touch.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Domi Outdoor Living
Thank you for your honest and detailed feedback. We’re truly sorry to hear about your frustrating experience with our 10' x 12' metal gazebo. Given your extensive building background, your comments are especially concerning. We clearly missed the mark with our instructions and assembly design. Pls reach out to our support team directly via service@domioutdoorliving.com this email address with your order details, and we’ll make this right — whether through a refund, replacement, or professional assembly assistance. We appreciate your patience and apologize for the nightmare this caused.
they are kind and want to help you
20. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
At Domi, ensuring customer satisfaction is always our top priority— and we’re always here to support you.
Well built product!
I had a part that was made wrong in the very first step. I modified it so I could continue and the company sent me a new one, and I was able to replace it. The product is well built and the instructions are clear.
20. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for sharing your experience and for your understanding throughout the process. It’s great to know that you find the product well built and the instructions clear. Your feedback is invaluable, and we'll continue to work hard to ensure quality control and support meet expectations from the very first step. Thank you for giving us the chance to make things right.
We love the product
20. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
So glad to hear that! Thank you for being part of our journey. Your support inspires us to keep improving!
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