I will say the installation was a lot, but the instructions were pretty well put together. The only complaint I would have is I wish the screw sizes were made more obvious. I had one issue with a pi... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Communication was difficult due to time zone issues. Most emails were answered at 2 am my time (EST). We almost cancelled the order when we found out the sunroom was arriving a week later than request... Näytä lisää
Yritys on vastannut
The gazebo turned out awesome! I will say that pulling the plastic coating off the roof pieces took just as long as putting up the roof. If they made the coating just a bit thicker, it would have pull... Näytä lisää
Yritys on vastannut
I reached out to say we didn't receive all the parts. They were great ! Replaced everything and I absolutely love my Pergola roof!! This company not only stepped up to help us but the quality is supe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Domi Outdoor Living
Yrityksen kirjoittama
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Yrityksen kirjoittama
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Yhteystiedot
Summer Kickoff sale- Up to $1300 off
4,2
Hyvä
228 arvostelua
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On vastannut 92 %: iin saamistaan huonoista arvosteluista
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Vastaus yritykseltä Domi Outdoor Living
We are glad to hear that you are satisfied with our service! We will continue to work hard towards this goal:)!
Good experience with company.
Product is very good, but would like to see better instructions. Company responded very quickly for some hardware missing.
22. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback! We're glad to hear you're happy with the product and that our team could quickly assist with the missing hardware parts.
We also appreciate your suggestion about the instructions—we’ll share this with our R&D Team for future improvements. Pls feel free to reach out if there's anything else we can help with!
Plastic film a nightmare
It took literal hours to peel off the plastic film that was supposed to protect the pieces in shipping. And some of the metal came scratched anyway. I should have read the other reviews saying the same thing before I purchased. This was not worth the hassle.
15. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback, and I’m truly sorry to hear about your experience. The protective film should not have been that difficult to remove, and scratches are certainly not acceptable. We appreciate you bringing this to our attention. Pls contact us directly via email address service@domioutdoorliving.com with your order details so we can make things right:)
I purchased a 10' x 12' metal gazebo...NIGHTMARE
I purchased a 10' x 12' metal gazebo. To categorize this product in a word "NIGHTMARE" is reasonably descriptive. I have built racing engines, race boats, 10,000+ sq. ft. homes, tennis courts, pools, etc. The directions are pitiful, and the fun part is...if you find two pieces that fit...you must stop and celebrate! My Dad would say, looks good on paper. Roofing is impossible. This is a 2 man job at best with a third to chase tool & fasteners. If you fancy yourself a DIYer, hire someone to build this thing. Extra parts is a nice touch.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Domi Outdoor Living
Thank you for your honest and detailed feedback. We’re truly sorry to hear about your frustrating experience with our 10' x 12' metal gazebo. Given your extensive building background, your comments are especially concerning. We clearly missed the mark with our instructions and assembly design. Pls reach out to our support team directly via service@domioutdoorliving.com this email address with your order details, and we’ll make this right — whether through a refund, replacement, or professional assembly assistance. We appreciate your patience and apologize for the nightmare this caused.
they are kind and want to help you
20. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
At Domi, ensuring customer satisfaction is always our top priority— and we’re always here to support you.
Well built product!
I had a part that was made wrong in the very first step. I modified it so I could continue and the company sent me a new one, and I was able to replace it. The product is well built and the instructions are clear.
20. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for sharing your experience and for your understanding throughout the process. It’s great to know that you find the product well built and the instructions clear. Your feedback is invaluable, and we'll continue to work hard to ensure quality control and support meet expectations from the very first step. Thank you for giving us the chance to make things right.
We love the product
20. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
So glad to hear that! Thank you for being part of our journey. Your support inspires us to keep improving!
Very helpful in supplying the correct…
Very helpful in supplying the correct part I needed.
19. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Awesome — glad it worked out for you.
Thank you for your kind words:)!
Louvered Pergola
The delivery went well, after 2 cancelled dates. The men who assembled the pergola worked swiftly and had no problems. They thought the quality was excellent, as did I. The packaging was amazing - so many parts in a fairly small package. I am very pleased with the final product.
8. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thanks for sharing your experience! We are delighted to hear that everything worked out well in the end. So glad you're happy with the quality and the final product!
the perfect gazebo
not one thing from shipping to me putting the last screw in my gazebo everything went perfect. Thank you
19. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
We are sorry that our product may not have met your expectations, which led to your one-star review. May we know what issues you encountered during the assembly process?
Alternatively, you can describe the problems you faced to our official customer service email service@domioutdoorliving.com, and our support team will provide solutions based on your specific situation.
Good replacement pergola cover
The replacement pergola cover is a good quality. It was easy to assemble.
It was simple to reorder and was delivered in a timely manner.
11. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
We're delighted to hear that you're pleased with the quality of the replacement pergola cover and that the assembly process went smoothly. It's also great to know that reordering was simple and that the delivery arrived on time. Your satisfaction means a lot to us, and we look forward to serving you again in the future:)!
Gazebo looks good!
Good quality product! Assembly Manuel instructions need more text instructions !
11. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your positive feedback and for sharing your suggestion! We're glad to hear that you're satisfied with the product quality. At the same time, we truly appreciate your constructive comment about the assembly manual. We understand that clearer and more detailed text instructions would be helpful, and we will definitely work on improving it for future batches. If there's anything we can assist you with regarding the assembly process, please feel free to reach out — we're here to help!
Love my 8x10 gazebo!
Instructions were very easy to follow, nothing was damaged in shipping even though FedEx nearly destroyed the packaging, and it is super sturdy. Used plant pots filled with drainage rocks and it was a great alternative to mounting it to the ground. Definitely will take at least 2 people to assemble and about 2 full days (a lot of patience and a case of beer helps too) but definitely worth it! Love my gazebo and have recommended it to others as well.
15. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for sharing your experience in such detail! It's great to hear that the instructions were easy to follow and that the gazebo turned out to be super sturdy — especially given the rough handling by FedEx. The idea of using plant pots filled with drainage rocks as an alternative to ground mounting is brilliant! That tip alone will be super helpful for others with similar setups.😄
We're really happy you love your gazebo and truly appreciate you recommending it to others. Enjoy your outdoor space!
Love this Gazebo but it was missing a…
Love this Gazebo but it was missing a package of screws. The frame was easy to put together but the roof assemble directions were difficult.
Good quality Gazebo though.
23. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thanks for your feedback! Sorry to hear about the missing screws — you may contact our after-sales customer service for a replacement screws- via service@domioutdoorliving.com this email address. Glad to hear the frame was easy to assemble, though I understand the roof instructions could be clearer. Appreciate the note on good quality — hope you enjoy your gazebo once it’s fully set up!
Vastaus yritykseltä Domi Outdoor Living
Thanks so much! We appreciate your feedback about this purchase:)!
The quality of the product
The quality of the
Product and the timely fast delivery.
16. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
We appreciate your kind words. Maintaining high product quality and ensuring timely delivery are always our top priorities.
Excellent but time consuming.
Don’t get me wrong, it took me 2 8hr days with one helper to put it all together and an extra hand would have been great but I was able to do it. Plenty of extra nuts and bolts in case you lose some and directions were perfect. Just follow them to the tee. Quality is top shelf. My suggestion is plan on spending an hour pulling the protective film off of the roof panels before you start the top. Do it on a warm day, it will come off easier. I would definitely buy this again and highly recommend it.
16. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Really appreciate the honest review. The tip about the roof panel film on a warm day is gold. We also recommend using heat-dryer to warm the plastic film first to peel it off- it would be easier. Glad it worked out well for you — sounds like a solid buy!
Instructions too vague
Instructions too vague
Way too many screws
Mire assembly required than expected
1 panel with multiple dents
15. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback. I’m sorry to hear about the issues you experienced.
You may contact our customer service via service@domioutdoorliving.com this email address to get the free replacements or refund of the dented panel.
I understand there were more screws than expected — I’ll note that for future improvements.
Regarding the assembly, I apologize if it required more effort than anticipated. May I know which steps that you're confused on the instructions? You may also advice us the problem via service@domioutdoorliving.com this email address, our customer service team will help issue your problem accordingly:)
the quality of the gazebo we purchased…
the quality of the gazebo we purchased was exceptional. we had a few assembly questions that were answered by your reps via email. the only hassle was getting all the plastic film off of the panels. there should be a better way to protect these without having to spend hours removing this film
14. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
We appreciate your honest input regarding the plastic film on the panels. We understand how time-consuming and frustrating that removal process can be, and we apologize for the inconvenience it caused. Your suggestion about finding a better protective solution is very helpful, and we’ll share it with our R&D Team for future improvements.
If there’s anything else we can assist you with, pls don’t hesitate to reach out. Thank you again for choosing our product and for taking the time to share your experience:)!
Beautiful addition to our deck
The delivery was swift, less than a week. The quality of the product is good. All parts were in the packaging with no missing pieces. The installation was moderate. Not difficult just tedious. My husband and son-in-law put the gazebo together in 5 days with my 64 year old husband doing 80% of the work by himself. Our gazebo is large 14x24 so it is larger than the average size.
Of note: the directions say to unpack all boxes before you begin. That is not always possible due to space constraints and weather. His suggestion would be to better label the outside of each box for content.
The gazebo is up, finished and beautiful.
Highly recommend.
14. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for sharing such a detailed and helpful review! We're glad to hear the delivery was swift, the quality met your expectations, and that your gazebo turned out beautifully. It’s great that your husband and son-in-law were able to get it assembled—especially impressive that your husband took on most of the work. We also really appreciate the practical suggestion about labeling the inside parts on the outside of each box, especially for larger builds like your 14x24. That’s valuable feedback we’ll be sure to pass along. Thank you for the high recommendation, and enjoy your new gazebo!
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