Communication was difficult due to time zone issues. Most emails were answered at 2 am my time (EST). We almost cancelled the order when we found out the sunroom was arriving a week later than request... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I reached out to say we didn't receive all the parts. They were great ! Replaced everything and I absolutely love my Pergola roof!! This company not only stepped up to help us but the quality is supe... Näytä lisää
Yritys on vastannut
Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... Näytä lisää
Yritys on vastannut
The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Domi Outdoor Living
Yrityksen kirjoittama
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Yrityksen kirjoittama
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Yhteystiedot
Summer Kickoff sale- Up to $1300 off
4,2
Hyvä
219 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Packaging needs some assistance
Packaging needs some assistance: it is understandable that the harware is package to be concise, but when the #1 screws are spread out over three different sections, it makes auditing the parts very difficult. Also, several roof pieces were damaged because the protective rubber corners were not properly placed and shifted during shipment.
The instructions overall were adequate, but, the roof assembly section needs to be a little more descriptive (determining which panel needed to on top was hard to determine).
Also, the instructions had contradicting information: It was stated to leave all fasteners loose until the gazeebo was fully constructed then 4 or five pages into the actual steps, the instructions then stated to tighten all fasteners. now doid tha tmean to tighten all the fasteners in that step or tighten all the fasteners up to that point.
16. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for bringing these concerns to our attention. We’re sorry that your experience fell short of expectations.
Regarding the packaging and damage:
We will review our screw organization and protective corner placement to improve part auditing and reduce transit damage.
Regarding the tightening of fasteners, pls follow this procedure as outlined in our manual: Do not fully tighten the fasteners until a specific section has been fully assembled. Once all components in that section are correctly positioned, then proceed to tighten all fasteners securely.
Pls note that the frame assembly and the roof assembly are separate sections. For each section, complete the assembly and alignment first, then tighten all fasteners before moving on to the next part.
Thank you for your attention to this important step. And that would be greatly appreciated in our future improvment:)
Arrived as promised
Arrived as promised. Took about 7 hours to set up. Very sturdy and looks great.
13. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your thoughtful feedback! We're so glad to hear your item arrived as promised and that you're happy with the sturdiness and look. We appreciate your patience with the setup time—your effort truly paid off. Enjoy your purchase!
I need to replace the lid as it came to…
I need to replace the lid as it came to me damaged. I don't know how to reach out to heaved this done.
Also putting that's together was very challenging as holes were not lined up and was a frustrating process
14. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for letting us know, and we’re really sorry for the trouble. A damaged lid and misaligned holes definitely aren’t what we want you to experience.
Please email our support team at service@domioutdoorliving.com with your order number and a photo of the damage. We’ll send you a replacement lid right away.
Apologies again for the frustration — we’ll make it right.
Very solid construction, but needed a few construction modification
Very solid construction. I built it virtually by myself other than to ask the wife to hold a few nuts(about 10 of roughly 250 bolts) while i tightened the bolt. it built it over a 4 day period. The only issue I had was that a few roof panels(about 8 of the 32) were too long and the pre-drilled holes for the bolts did not line up with the underlying roof beams. Luckily I am in construction and figured out how to cut the roof panels with tin snips along the diagonal side. Now that it is done, I am happy with it.
2. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for the detailed feedback, and great work on the build—especially tackling most of it solo. We're glad to hear you're happy with the finished structure. Regarding the roof panel fitment, we appreciate you pointing that out, and we’ll review our pre-drilled alignment specs with the production team. Your solution using tin snips was clever, and we’re glad you had the expertise to handle it. Feel free to reach out to our support team. Enjoy your new building:)!
Vastaus yritykseltä Domi Outdoor Living
Love to hear it! Fast shipping + great product = exactly our goal.
Exceeded my expectations !!!
I was thoroughly satisfied with my whole Domi experience. The ordering process was straightforward and easy to navigate. The boxes came by Federal Express much quicker than I thought possible. The instructions were clear and easy to follow. Construction went very smoothly, and I was even able to almost all without assistance (just 2 steps required another set of hands for 15 minutes). And the finish product exceeded my hope and expectations. I would highly recommend this company and their product.
29. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for your kind and detailed feedback! We're thrilled to hear that your Domi experience exceeded expectations—from easy ordering and fast shipping to smooth assembly and a beautiful final result. It’s great to know our instructions and design made it possible for you to manage almost entirely on your own. We truly appreciate your recommendation and are so glad you chose Domi.
The 14' x 20' gazebo is wonderful
The 14' x 20' gazebo is wonderful. It took a while to construct but the end result is good. The instructions could use improvement. Overall we are happy with our purchase.
19. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your honest feedback—and for your patience during assembly. We're delighted to hear that you're happy with your 14' x 20' gazebo overall. Your comments about the instructions are very helpful, and we're already working with our team to make them clearer for future customers. Enjoy your wonderful new space!
The engineering of the components was…
The engineering of the components was very good. Fit & finish were good. The assembly instructions were thorough.
18. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback! We're glad to hear that you're satisfied with the engineering, fit & finish, and our instructions:)!
Very good folks to work with.
It’s like this…… somehow I ordered two gazebos. Domi was very interested in finding the second order which couldn’t be found at first, and they’re very accommodating to take it back.
18. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for sharing this. Our customer service team has followed up with this matter and this matter should have been resolved:)
Pls feel free to let us know if you need any further assist:)!
I purchased the 12x16 louvered pergola…
I purchased the 12x16 louvered pergola and it was everything we expected, it looks great and took 18 hours/4 days to assemble, completed the project myself, instructions were easy to follow and easy to follow. I just received the 5x8 grill gazebo and will assemble it when I return from Greece, great products 👍
18. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for your kind words and for being a valued customer! We're thrilled to hear that the 12x16 louvered pergola met your expectations and that the assembly process went smoothly for you. Amazing work completing it on your own! Enjoy your time in Greece, and we look forward to hearing about your experience with the 5x8 grill gazebo once you're back. Thanks again for choosing us — happy grilling and relaxing!
Arrived quickly and now that it is…
Arrived quickly and now that it is installed I love it!
11. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your wonderful feedback! We’re so glad to hear it arrived quickly and that you're loving it after installation. Enjoy!
I am an experienced Fabricator
I am an experienced Fabricator . It took 3 well qualified persons to assemble , it took 2.5 days .This was a 24 x 14 unit . it was very difficult to put the roof panel clips in .( they kept falling out )nothing a little painters tape did not cure . Overall seems to be a good product . Time will tell . Installed at my home .
16. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for sharing your detailed experience, and for your expertise on the build. We appreciate your patience and ingenuity—great tip on the painter's tape for the roof panel clips. We're glad the unit came together and hope it serves you well at your home over time. Pls don’t hesitate to reach out if any questions come up.
Quick response to email questions
Quick response to email questions. Easy order process and on time delivery
16. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback! We're glad to hear that you appreciated our quick email responses, easy ordering process, and on-time delivery. Looking forward to serving you again:)！
Vastaus yritykseltä Domi Outdoor Living
Thank you so much! We're thrilled you love the gazebo, and we appreciate your kind words about our shipping and service. Enjoy it!
Fast efficient service
14. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
That’s our promise to you — fast and efficient, every time:)!
Vastaus yritykseltä Domi Outdoor Living
Thanks so much for your continued trust in us! 😊 We’re thrilled to hear you love your second gazebo—that truly means the world to our team. Enjoy it, and we’re here anytime you need us.
Overall very satisfied with a couple of exceptions
The kit arrived in good shape with no missing parts and no damage. I had it professionally assembled by a local service for $1400, well worth the money. I am overall happy with the sunroom, but slightly disappointed in the gaps between the sliding doors and walls-about 1/2", enough for bugs to fly in. The kit should include some sort of weather stripping to fill the gaps. Other than that, everything is good. Side note- I was able to purchase an Alien Draft Seal set on Amazon for under $20. This product did a great job of sealing the gaps. I would add it on to any Domi Sunroom Order.
13. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your honest feedback, and we’re glad to hear you’re overall happy with your sunroom.
We also appreciate your note about the gaps near the sliding doors—this is valuable insight. While the current kit is designed to allow for proper alignment and operation of the doors, we understand your concern about bugs entering through the 1/2" gap. We recommend adding weather stripping or foam backer rod (available at most hardware stores) as a practical solution.
Your experience will be shared with our product team for future improvements. Thank you again for choosing us, and we’re glad the assembly and delivery process went smoothly!
A lot of fun putting together
A lot of fun putting together. Great instructions and quality product.
14. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much! We’re thrilled to hear you enjoyed the assembly process and that the instructions and quality met your expectations. Happy building!
Happy customer
Everything fit perfectly.The direction was easy to understand and all the parts labeled.
15. maaliskuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your kind feedback! We’re so glad to hear that everything fit perfectly, the instructions were clear, and the labeled parts made the process easy.
Your satisfaction means a lot to us:)!
Good Experience with DOMI
DOMI Outdoor Living’s product & customer service are wonderful. While the gazebo was not as simple to assemble as we’d hoped, we are happy with the outcome. It’s beautiful. There was an issue with a damaged carton delivered by FedEx that was quickly rectified by the DOMI customer service team. We’re happy customers.
13. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your thoughtful feedback, and for being a valued DOMI Outdoor Living customer. We’re so glad to hear that you’re happy with the final result and that our customer service team could quickly resolve the FedEx shipping issue.
We appreciate your honesty regarding the assembly process — your input helps us improve. Wishing you many beautiful moments in your new gazebo!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.