Communication was difficult due to time zone issues. Most emails were answered at 2 am my time (EST). We almost cancelled the order when we found out the sunroom was arriving a week later than request... Näytä lisää
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I reached out to say we didn't receive all the parts. They were great ! Replaced everything and I absolutely love my Pergola roof!! This company not only stepped up to help us but the quality is supe... Näytä lisää
Yritys on vastannut
Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... Näytä lisää
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The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Domi Outdoor Living
Yrityksen kirjoittama
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Yrityksen kirjoittama
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
Yhteystiedot
Summer Kickoff sale- Up to $1300 off
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The directions need help and the…
The directions need help and the hardware ABSOLUTELY SUCKS!!!!! It took way to many hours and it was beyond frustrating to line up all the metal to fit screws into that are way to small for adult fingers. I ended up finishing the product with metal self tapping screws that are at least magnetized so they don't keep falling off the screwdriver. I need this box to be rodent proof. While I am certain the raccoons can't get in I have gaps at the bottom where I am either going to have to fasten more screws (which I will have to make more holes where they don't currently exist) or I will have to use some sort of caulking to keep mice out. Given the chance to do over I would shop for something else.
15. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your detailed and honest feedback. We’re truly sorry to hear about your frustrating experience with the assembly process and the hardware quality.
We hear your concerns:
The small screws and difficult alignment clearly caused unnecessary strain.
The need to find alternative fasteners and worry about rodent-proof gaps should not be part of your experience.
This is not the level of quality or design we aim for. Your comments about magnetized screws, better hole alignment, and bottom gaps are being shared with our product team immediately.
Our service team has sent you an email regarding these matters, we'd like to arrange replacement parts or a partial refund to make this right, you may check the email so that we can proceed:)
We also want to document the specific gaps you encountered to improve future designs.
Thank you again for pushing us to be better. We clearly let you down here, and we appreciate you giving us a chance to learn from this.
The gazebo was delivered quickly and…
The gazebo was delivered quickly and arrived in great condition. We hired three people to assemble it, and the process went smoothly. The materials are high quality, sturdy, and well-made. Once completed, the gazebo looked fantastic and has been a great addition to our outdoor space. We're very happy with our purchase!
15. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Ty for your kind feedback! We're glad to hear that your gazebo arrived quickly and in perfect condition.
It’s great that the assembly went smoothly, and that you’re impressed with the quality and sturdiness of the materials. Knowing that the gazebo now adds value to your outdoor space and that you're happy with your purchase truly makes our day. Thank you for choosing us!
Hot tub gazebo
My wife and I had the weekend all planned out to assemble our new gazebo as it was scheduled and confirmed for delivery on a Friday but unfortunately, one of the 4 boxes was not delivered until the following Monday. I understand you have no control of a 3rd party delivery service, maybe there are ways to correct this on your end.
There were also some parts not labeled or identified which slowed our process down as well. To some people that are not savvy on assembling things this could of been a big game changer.
On a good note, we successfully got our gazebo assembled and are happy so far. Looking forward to seeing how it and the curtains and assembly hold up over the Illinois winter as we placed it over our hot tub.
11. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for sharing your experience in such detail, and we’re genuinely glad to hear you were able to successfully assemble the gazebo and are enjoying it so far—especially over your hot tub. That sounds like a great setup.
That said, we sincerely apologize for the delayed delivery of the final box and the frustration caused by unlabeled parts. While we rely on third-party carriers for shipping, we understand that the breakdown in communication and timing impacted your weekend plans. We’re actively reviewing how we can better coordinate with delivery partners to prevent this in the future.
We also appreciate your feedback on the part labeling. Clear assembly instructions are a priority for us, and we will work with our production team to improve part identification for customers who may be less experienced with assembly projects.
Thank you again for your patience and for giving us the opportunity to improve. If you ever need replacement parts or have questions about winter durability around your hot tub, pls don’t hesitate to reach out to our support team. We’re here to help.
I’m very happy with my Domi pergola
I’m very happy with my Domi pergola. The quality exceeded my expectations, and the finished product looks fantastic in my backyard. The instructions were clear, all the parts fit properly, and assembly was straightforward with basic tools. Once installed, it feels sturdy and well-built. If you're looking for a pergola that offers great value, good quality, and an easy assembly process, I would definitely recommend Domi.
17. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for your kind words! We’re thrilled to hear that your Domi pergola exceeded your expectations and that you’re happy with the quality, assembly process, and final look in your backyard.
Your recommendation means the world to us. Enjoy your beautiful new outdoor space!
Product came damaged but since it was…
Product came damaged but since it was still useable we kept it since returning it would have been more of a headache. Also pretty frustrating to put together due to how it is constructed.
Edit- Domi reached out and provided a partial refund for the trouble and the customer service was great.
10. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
We’re really sorry to hear that your product arrived damaged and was frustrating to assemble. While we’re glad it’s still usable, this is not the experience we want for our customers. Please accept our sincere apologies.
If you’re open to it, we’d like to offer a partial refund or store credit to make things right:)
We love the gazebo cover
We love the gazebo cover. We purchased one last year and had a rough windy winter. We are replacing the first one because it frayed apart. We were able to leave all our deck furniture and grill underneath for winter storage instead of dragging it to the shed and filling the shed so we gas nobroom all winter.
18. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for sharing your experience and for your continued trust in our brand. We’re so glad to hear that our gazebo cover made your winter storage so much easier — keeping your deck furniture and grill right where you need them.
We’re sorry the first cover didn’t hold up through the rough winds, and we truly appreciate you giving us another try.
Pls feel free to let us know if there’s anything we can do to support you with your new cover. Stay cozy and prepared for whatever weather comes next:)
Lounge chairs are comfy with a little…
Lounge chairs are comfy with a little assembly required!
11. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback! We're so glad you find our lounge chairs comfy. And yes, a little assembly required, but most of the parts are preassembled already— we’re here if you need any help putting yours together!
I haven't received my product i really…
I haven't received my product i really need the clips ASAP have graduation party. I would give u a zero but u didn't have that as an option. Could u please get them sent right away please
14. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
We are truly sorry for the delay—especially with your graduation party coming up.
We completely understand how frustrating this is.
Let me check your order right away and prioritize getting those clips shipped out ASAP. I have informed our shipping team to arrange the clips for you asap, it will be shipped tomorrow, and our service team will share you the tracking info once it shipped.
We’ll do everything we can to make this right. You deserve better, and I appreciate your patience.
Ordered additional lounge chairs
Ordered additional lounge chairs that we previously ordered last year. They were delivered pretty quick, easy to assemble, and packed carefully.
17. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your continued trust in us! We’re so glad to hear that your latest order of lounge chairs arrived quickly, was easy to assemble, and came carefully packed. Enjoy it!
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback! We're so glad to hear you enjoyed both the fast delivery and the product. Looking forward to serving you again soon!
So far we love the product
So far we love the product! Plan to order more. Fairly quick shipping and I love the price and that shipping is free.
16. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for your kind words! We're thrilled to hear that you love the product and appreciate the fast, free shipping. Looking forward to your next order—we’re here to help whenever you’re ready!
I must say when it was delivered It was…
I must say when it was delivered It was intimidating. All those boxes. My son in law started opening boxes found instructions and started to count all parts. We were missing 5 screws but we were able to go to the hardware store and buy them. He began the process. The product was very well made. If you followed the directions which were pretty good it went well. The first 2 days he was able to work by himself. Most everything lined up well. When it came to the roof he had 2 extra helpers. The roof install went smooth but it was time consuming. All materials were sturdy and very well made.
In the end it took 4 days not working all day. We love it. It looks fabulous and we are looking forward to spending time relaxing in the shade.
13. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for sharing your experience in such detail. We’re delighted to hear that, despite a few missing screws (and our apologies for that inconvenience), you and your family were able to move forward with the build. It’s great to know the instructions were clear, the materials held up well, and that the roof installation came together smoothly with extra hands.
Four days of focused effort is no small task—your dedication truly paid off. We’re thrilled you love the final result and hope you enjoy many relaxing, shady moments in your new space.
Completes my backyard oasis!
I purchased a 12x12 Gazebo which has both the screen and regular curtains. Its the perfect addition for my deck! Keeps the beating sun away and provides privacy and protection from wind and rain. Very sturdy, excellent material. It's completed my backyard oasis!
12. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for your wonderful review! We’re thrilled to hear that our 12x12 gazebo has become the perfect addition to your deck and helped complete your backyard oasis.
Your satisfaction with the sturdiness and material means a lot to us. Enjoy your oasis!
Vastaus yritykseltä Domi Outdoor Living
Thanks for your wonderful feedback! So glad to hear you love the product. Looking forward to your next order for the 2 more!
Instructions were vague
Instructions were vague. It took me 2.5 hours to assemble.
15. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback, and we’re really sorry to hear about your experience. The instructions should have been clearer, and we understand how frustrating it is to spend 2.5 hours on assembly. We will review our instructions right away to improve them. Would you willing to tell us the steps that confused you of the instruction via email—we’d like to make this right:)
Quite a few dents
There were a lot of dents, while most aren’t seen or noticeable, I did t worry about the ones that are seen. I didn’t have time to wait for replacement parts and have no idea how to go about it. Other than that, it wasn’t too hard to put together. I put most of the beams and smaller parts together myself and had another person to help me erect it all together. A third person was there to help with a little balancing so it’s good to have at least three people to put it together.
11. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your detailed feedback. We're glad to hear that assembly was fairly straightforward and that you had help from a few people—your tip about having at least three people is very helpful for future customers. We sincerely apologize for the dents you experienced, even if some are not noticeable. Please know that this does not meet our quality standards.
If you ever need assistance with replacement parts or guidance on next steps, our customer support team is here to help. Your satisfaction matters to us.
This Gazebo's quality is good..
This Gazebo's quality is good... I liked the powder coating quality. Some pieces didn't match with the drawings. Different pieces in different drawings, made things a bit confusing. All in all, the directions were good. Everything was labeled with ID numbers and letters. The finished Gazebo looks great. Be sure to check what pieces you have with the instructions in your boxes. Ron
19. huhtikuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your honest feedback, Ron. We're glad you're happy with the overall quality and final look of the gazebo. Sorry for the confusion with the drawings and mismatched pieces. We’ll work on making instructions and part labeling clearer. Appreciate your tip for future customers to double-check pieces. Enjoy your gazebo!
Could be better on instructions
Instructions could have better visibility of other views to see correct orientation of the pcs getting assembled
12. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thanks for the feedback. We’ll improve the instructions by adding clearer visual references from other angles to help users correctly orient the parts during assembly.
Dented panels and posts
Dented panels and posts, terribly difficult to assemble, super sharp edges on all the roof panels cut you up like crazy.
Company replied that that were working to resolve the issue and I’ve heard nothing or had no communication for over a week. I feel as though that is a general post reply and they simply do nothing.
11. toukokuuta 2026
Vastaus yritykseltä Domi Outdoor Living
Thank you for your feedback, and we’re truly sorry to hear about your experience. Safety and ease of assembly are top priorities for us, and we clearly missed the mark here.
Our customer service team is currently following up on the shipping issue with your order. Throughout this process, your satisfaction remains our top priority. Our team is now preparing to proceed with the next steps, including a compensation and replacement of the dented parts as part of the resolution plan.
First of all I never write reviews
First of all I never write reviews. I purchased a 10x14 brown metal gazebo with curtains. It took a few days to assemble and there were a few dents and scrapes from the shipper on some pieces and the company has the best customer service. Replied right away and made everything right. The gazebo is great quality and I love it !! Way better than expected ! It is great quality and beautiful. I had never heard of Domi and took a chance and i’m so glad I did. thank you so much for my beautiful gazebo.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Domi Outdoor Living
Thank you so much for taking the time to share your experience — especially as someone who never writes reviews. We’re truly honored that you chose Domi and took a chance on us.
We’re glad our customer service team could resolve the shipping issues quickly and make things right for you. It’s wonderful to hear that despite those initial hiccups, you’re loving the quality and beauty of your 10x14 brown metal gazebo with curtains.
Your trust and kind words mean the world to us. Thank you for letting us be a part of your outdoor space — enjoy your beautiful gazebo! 🌟
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