DocTap Arvostelua 1 567

Changed my appointment time/location without notifying me on the phone & then did not do the right thing & re-arrange to a time convenient

Original appointment was changed for a poor reason
as well (feels like they didn't have many appointments in the location so moved the nurse somewhere else despite my appointment being confirmed)

Wasted time & now have to wait days for refund

My query was followed up promptly and efficiently by Amna. Thank you

Truly a horrific experience at Doctap. Ruthless, amoral service... Should you ever need to pay for a GP, do not use this company. The doctor that I saw was like talking to a money manager, not somebody who had my health concerns at heart. I left anxious and in a blind panic. The worst day of January by far! To top it off I was told categorically that there is only one person fielding calls and field complaints, according to the advisor, without any ability to speak to anybody else in the company. She does not have access to the head office or the ability to signpost the patient anywhere else. Another display of the company's complete inadequacies. You do not need the stress, go elsewhere, even if it costs more money. You took the money knowing what my condition was. The GP had a serious attitude problem. All she cared about was getting me in and out of the surgery as quickly as possible. The GP lied. I checked with the authorities and with my own GP surgery and they were unimpressed and distressed by my treatment. It is interesting that the company are clearly far more concerned by their reviews than they are by the patients. There is never an excuse to treat patients with mental health problems like second-class citizens. I would still without any shadow of a doubt suggest going anywhere but with DocTap. The GP made an extraordinary claim that another doctor who had helped in the past had given me an illegal prescription. I clarified with her 3 times to make sure that what I was hearing was correct. This kind of exchange when you enter a GPs office is wholly unacceptable. I do hope that the company that the GP slandered managed to get to the bottom of the issue. Nevertheless, just stay away. The empty platitudes in the company's reply, are disingenuous.

Great service

Dr Patel took the time to listen to me and my concerns. Referrals made for testing, results recieved quickly. I would recommend this service to those who are unable to get a quick appointment through the NHS. Prices weren't very expensive for peace of mind.

Excellent, friendly and speedy service. Could not have asked for more during a time of urgent need with my health. My doctor was fantastic and Amna Mohamed offered brilliant service. Thank you, would recommend and will use again.

Professional customer service and doctor was amazing!

Amna very helpful today in confirming an appointment promptly. Good signals for my other half's imminent visit.

Saturday 3rd December 2022
Prompt and helpful telephone assistance
Tested me in their own good sized consulting room, in a prestigious Central London Pharmacy
Testing technician welcoming, definitely hit the back of my throat as needed but gently and with a smile
Results promptly by email ready for my flight
Thanks DocTap!
H

I spoke with Nathan today regarding a question. Nathan was super quick in a response, and exceptionally helpful.
Well done Nathan, gave me confidence with my first contact with the business; very important that!!

Stunned at their efficiency, politeness, their customer care.
DocTap staff have saved me from missing a flight!!

Very human, extremely polite. amazingly swift response, even by phone, waited only a bit until I got assisted, and indeed got a fast arrival of result as well,

If all could learn from, perhaps it's the company's ethos, idk. Goodness, do not hesitate and book your tests with them. But then again let's hope no one will need any of these results anyway, very soon.

very easy to make an appointment quickly and great to be able to actually see a GP face to face who had the time to be caring and empathetic. My problem was sorted out 1and I am sure i will use the service again.

Super quick and easy booking. Appointment was convenient and ticked all the boxes.
But a special shoutout to Isobel on the Customer Service team - she has been amazingly helpful and prompt - a super valuable asset for DocTap
Will definitely use again

They are very professional and helpful.And answer your phone calls or call back when busy.I very happy with there service.

Very professional service from Estelle who took the test.
However, I was a bit confused though were to go to wait. I found it eventually after following the arrows further.

Isobel was very helpful with sorting out an appointment. Fast replies and really informative!

Ara she made my day wow a very nice well, mannered young lady, her personality and behaviour extraordinary and the upbringing must be astonishing probably the whole credit it goes to her parents! Word aren’t enough to describe this kind of person. All I can say is ? Thank you very much indeed.

Easy to use and quick! Signed up at 10.30am, had an appointment at 10.45am, and prescription by 11am. Fab service, lovely friendly doctor.

Required same day PCR test to travel to China. Super easy online booking (rescheduled online multiple times happily), location was easy to find, clean and tidy, service was friendly and fast, test taken at 10AM, had email updates throughout the day, and results and certification in my inbox by 6PM. Could not be happier

Efficient service. Just great

I had trouble making an appointment. The staff at DocTap was extremely helpful and answered my questions right away.