Really impressed with Dr Lakshmi Kumar. She was thorough, listened carefully and ordered a full blood panel with clear explanations. She spotted things that needed follow up and gave me a clear action... Näytä lisää
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I’ve had an excellent experience with Dr Lakshmi Kumar She is by far the most knowledgeable and thorough doctor I have visited. She takes the time to really understand symptoms in detail and e... Näytä lisää
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Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... Näytä lisää
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Saturday 3rd December 2022 Prompt and helpful telephone assistance Tested me in their own good sized consulting room, in a prestigious Central London Pharmacy Testing technician welcoming, defi... Näytä lisää
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Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.
Yhteystiedot
London, Yhdistynyt kuningaskunta
- doctap.co.uk
4,1
Hyvä
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Disappointing appointment and no accountability
I originally left this review after an extremely disappointing consultation where my symptoms were not taken seriously despite me clearly explaining that I was in severe pain and had already attended A&E the day before.
Following the appointment, I sought a second medical opinion and was diagnosed properly, prescribed multiple medications, referred for diagnostic imaging/body scans, and advised to see a specialist. In contrast, DocTap prescribed only a single medication aimed at mild symptom relief and told me to wait two weeks if things did not improve.
After posting my review, DocTap publicly replied stating they were “looking into the matter” and invited me to contact support. I did so immediately and submitted a formal complaint, including evidence of the subsequent diagnosis and treatment plan.
Despite acknowledging the seriousness of the complaint and confirming that it had been escalated internally, I have still not received any meaningful resolution, accountability, or even a refund of the consultation fee. The responses so far have largely been generic customer service messages about “investigating” the matter while no action has actually been taken.
For a private healthcare provider charging premium prices, I expected a far higher standard of care, urgency, and professionalism — especially when dealing with potentially serious medical symptoms. Unfortunately, both the medical consultation itself and the handling of the complaint afterwards have been deeply disappointing.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Dear Armand,
Thank you for taking the time to share your feedback. We’re sorry to hear that you remain disappointed with your experience, and we appreciate you raising your concerns with us directly.
As previously communicated, your complaint has been escalated to an appropriate senior member of our medical team and remains under review. Concerns relating to clinical care are always reviewed carefully to ensure we fully understand the circumstances and can provide a considered and appropriate response.
We understand that waiting for an outcome can feel frustrating, particularly when you are looking for clarity and resolution. Please be assured that your concerns are being actively reviewed, and while this process can take time, we want to ensure we fully understand the circumstances and respond appropriately. We will remain in direct contact with you as this progresses.
Once again, we appreciate you bringing your concerns to our attention. We are committed to ensuring they are fully reviewed and considered carefully, and we appreciate your patience while this process is ongoing.
Kind regards,
The DocTap Team
Finally a Doctor Who Listens and Explains Everything
I’ve had an excellent experience with Dr Lakshmi Kumar She is by far the most knowledgeable and thorough doctor I have visited.
She takes the time to really understand symptoms in detail and explains both the diagnosis and treatment plan clearly, in a way that’s easy to follow. After a consultation with her, I never feel the need to search online or second-guess anything because everything is explained so well and comprehensively.
What stands out most is that she doesn’t just treat the immediate issue—she also suggests practical lifestyle changes to help prevent the condition from recurring. That level of long-term care and thoughtfulness is rare.
Every visit I’ve had has led to both clear understanding and effective resolution of my condition. She is consistently caring, attentive, and extremely competent. In my experience, she is one of the best doctors I’ve come across in the UK.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Pratyusha,
Thank you so much for taking the time to leave such a thoughtful review. It's really great to hear that you've had such a positive experience with Dr Kumar and that you feel confident and well looked after in her care. We really appreciate your recommendation and will be sure to pass your kind words on to Dr Kumar directly.
Thanks again,
The DocTap Team
Really impressed with Dr Lakshmi Kumar
Really impressed with Dr Lakshmi Kumar. She was thorough, listened carefully and ordered a full blood panel with clear explanations. She spotted things that needed follow up and gave me a clear action plan without making me feel rushed. Felt genuinely cared for. Would highly recommend
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Elchin,
Thank you for taking the time to share your feedback. It's great to know you had such a positive experience with Dr Kumar and that you felt well looked after throughout. It is much appreciated, and we'll be sure to share your kind words with her directly.
Thanks again,
The DocTap Team
Dr has excellent qualities as a GP
Dr has excellent qualities as a GP, captured patient's hx, ice and requirements so well and thoroughly and we are both so impressed with her letter output and documentation in real time.
Thoroughly satisfied with consultation and service, thank you
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi there,
Thank you so much for taking the time to leave a review. It's really great to hear that you had such a positive experience and felt well looked after throughout your consultation. We'll be sure to pass your kind words on to the team.
Thanks again,
The DocTap Team
Top Rating: Dr Lakshmi Kumar - DocTap Canary Wharf
I had my first appointment in person with Dr Kumar in February due to a workplace situation. I was met with the most understanding and compassion from her as I sat there unexpectedly crying in her room.
Through gentle questioning to get me to explain my circumstances, Dr Kumar assessed that I was experiencing chronic anxiety and burnout.
I have seen Dr Kumar 2 more times since (virtual appointments) and she still gives the same warmth and professionalism as in person, helping me to navigate my personal situation and find realistic solutions without feeling under pressure.
I would highly recommend Dr Kumar and also, when I visited the Canary Wharf surgery, the staff member on reception was excellent as the initial face and representation of the business.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Kay,
Thank you for taking the time to share your feedback.
We’re really glad to hear that you felt supported during a difficult time, and it’s great to know how much Dr Kumar has helped. We also appreciate your feedback about our reception team. Thank you for your recommendation, we’ll be sure to pass your kind words on to Dr Kumar and the team.
Thanks again,
The DocTap Team
Very comfortable experience with Dr
Very comfortable experience with Dr. Qurashi. Super helpful with my symptoms and gave me options/recommendations which were best for me. He was kind and made me feel at ease about what to do next, Thanks!
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Beth,
Thank you so much for taking the time to leave a review. It’s really great to hear that you felt comfortable and well supported during your appointment with Dr Qurashi. We’ll be sure to pass your kind words on to him directly.
Thanks again,
The DocTap Team
Excellent service and easy to use the…
Excellent service and easy to use the doctor was very clear and helpful
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Alison,
Thank you so much for taking the time to leave a review. It’s really great to hear that you found the service easy to use and felt well supported during your appointment.
Thanks again,
The DocTap Team
Very frustrating experience
What is the point of having humans working on reception who can’t help you, it’s a private doctors practice who would not help me with a very stressful medical situation.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Dear Kareen,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience fell short of your expectations, especially during what sounds like a very stressful time.
We haven’t been able to identify your booking from the details provided, but we want to assure you that our team’s priority is always to support our patients and ensure they are directed to the safest and most appropriate care for their needs. In some circumstances, this may include recommending attendance at an urgent care provider or A&E to ensure immediate and safe treatment.
While these recommendations are always made with patient safety as the priority, we completely understand that it may not have felt like the support that was hoped for at the time. We would really value the chance to hear more about what happened so that we can review this further with you and take away any learnings from your experience.
If you are open to it, please reach out to us at support@doctap.co.uk or call 020 7183 3254. We would be very grateful for the opportunity to speak with you and help resolve any outstanding concerns.
Kind regards,
The DocTap Team
As we all know...
As we all know, with the unfortunate reality of a very strained NHS; many are being left in less than ideal medical care and many facing neglect: whilst being mindful that our NHS Doctors and Nurses are doing their very best to support us all there seems to be the unfortunate reality of severely strained-resources and unrealistic conditions impacting patient care and experience: this is where I feel services like the incredible Doctap Team provide an absolutely essential service of medical and care excellence, one that approaches our health with a holistic approach focused on the individual and on having us at peak-health, my experiences with this company have been nothing short of wonderful-every single visit and I can, hand on heart, attest to the excellence in care and communication from Dr Mehra and Niamh and the incredible team at Doctap, a huge thank you to this wonderful clinic and to those that work so hard to keep this service going
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi India,
Thank you for taking the time to share such a thoughtful review. We’re really pleased to hear how positive your experiences have been, and it’s great to know you’ve felt well cared for by Dr Mehra, Niamh, and the wider team. We’ll be sure to pass this on to them, your feedback will mean a great deal.
Thanks again,
The DocTap Team
Dr Kumar is the best GP I have been to
I can say with confidence that Dr Lakshmi Kumar is the best GP I have ever been to. I went into the appointment worried that my concerns might be dismissed, as has often happened with both NHS and private GPs in the past. Instead, she treated me like a human being from the very first minute, not a time slot. She listened carefully, understood the full picture of what I was going through, and never made me feel rushed. She explained all the possible treatment options, talked me through potential side effects in a clear and reassuring way, and worked with me to create a plan that genuinely made sense.
Apart from being incredibly competent, what impressed also was how attentive and kind she was. She gave me space to ask questions and arranged proper follow-up and made sure I wouldn’t be left on my own after the appointment. It was the first time in a long time that I felt truly seen, understood, and helped by a GP.
I am very grateful for her care and would recommend Dr Kumar wholeheartedly to anyone looking for a doctor who is compassionate, thorough, and truly dedicated to her patients’ wellbeing beyond the consultation itself.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Julia,
Thank you for sharing such a thoughtful review. We’re really glad to hear how much it meant to feel properly listened to and guided. Dr Kumar will be touched to know her approach helped you feel reassured and understood.
We’ll be sure to pass your kind feedback to Dr Kumar.
Thanks again,
The DocTap Team
The doctor was very welcoming person…
The doctor was very welcoming person and she helped me to express my self totally
I really recommend this
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Aldeina,
Thank you for taking the time to share your experience. We’re so pleased to hear that you felt comfortable and supported during your consultation, and that the doctor helped you express yourself freely. Your kind recommendation means a lot to us, and we’ll be sure to pass your feedback on to the team.
Thanks again,
The DocTap Team
Results not available on time
Blood test Results were promised in 1-2 days and after 4 days I am still waiting. The online portal says they are available after 2 days but they are not available. It feels as if they are just putting the date in to meet their deadline but then not delivering the service. I have booked another appointment with my own GP 6 days later and currently have no results to discuss. £198 wasted.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Dear Mark,
Thank you for taking the time to share your feedback. We’re very sorry for the delay you experienced in receiving your blood test results — we completely understand how frustrating this must have been, especially when you were expecting to review them with your GP.
Our team has reached out to you directly to ensure your concerns are fully addressed, and we are currently investigating what caused the delay. We’ll be in touch as soon as possible with an update and to make sure everything is resolved. Please be assured that we take all feedback seriously and are committed to maintaining a reliable and efficient service for all patients.
Thank you again for bringing this to our attention — your feedback helps us continue improving the service we provide.
Kind regards,
The DocTap Team
Excellent care and warm, professional service
I had a wonderful experience with DocTap. The team replied to my emails very quickly and were incredibly kind and helpful.
Dr Anna Hourmouzios was exceptionally warm, attentive and understanding — she really listened and gave all the right recommendations.
Their website is also very convenient and easy to use, which made the whole process smooth and stress-free.
Highly recommend!
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi there,
Thank you so much for your wonderful review. We’re so pleased to hear that you had such a positive experience with DocTap — from our team’s quick and helpful responses to your consultation with Dr Hourmouzios. It’s also great to know that you found the website easy to use and the whole process smooth and stress-free. We’ll be sure to pass your kind words on to the team.
Thanks again,
The DocTap Team
Dr Kumar was absolutely brilliant as…
Dr Kumar was absolutely brilliant as usual. She was able to diagnose and effectively treat my mother's sinus infection in one visit.
Dr Kumar is a doctor who truly listens to her patients and gives them the best care possible.
Dr Kumar will always be my doctor of choice for my mother's health care needs
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Nordia,
Thank you for taking the time to leave such a lovely review. We're so delighted to hear that Dr. Kumar was able to diagnose and effectively treat your mother’s sinus infection in one visit. We especially appreciate you noting that she truly listens to her patients—that personal focus is key to providing the best care. We’ll be sure to pass on your kind words to Dr Kumar directly.
Thanks again,
The DocTap Team
Shambolic
Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointment. No one bothered to call me. Wasted hours of my time. Absolutely pathetic. Also refused to give me email or number of an individual to contact about this, so total lack of any accountability
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Dear Jane,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and would like to sincerely apologise for the disruption and inconvenience caused. A member of our management team has already contacted you directly this morning to resolve this matter personally.
Unfortunately, the doctor scheduled for the afternoon clinic was unexpectedly taken ill, shortly after the automated confirmation at 8:30am. As soon as we were notified, our team attempted to contact you by phone and email at around 10:15am. With that being said, we deeply regret that we were unable to reach you before your journey and fully understand how upsetting it must have been to arrive and discover your appointment had been cancelled.
Regarding your experience at reception, we are truly sorry if you felt unheard. Our team is guided to forward all patient concerns to our central support team. This certainly isn't meant to be dismissive; rather, it ensures that your feedback is received and addressed by the right person to investigate and resolve the issue appropriately. It is never our intention to leave any patient feeling unheard, and we sincerely apologise if you felt that way.
We understand the alternative appointment times we offered didn't work for you, and I can confirm that a full refund has now been processed for your appointment.
We are glad to know that a member of our management team has already been in contact with you directly to resolve this matter. Should you have any further questions, or if there is anything more we can do to assist, please do not hesitate to contact us.
Kind regards,
The DocTap Team
Great experience
Great experience. Thorough consultation.
Quick response very good service
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi there,
Thank you for taking the time to leave a review. We’re so pleased to hear you had a thorough consultation and found our response quick and the service excellent. We’ll be sure to share your feedback with the team.
— The DocTap Team
I had booked an appointment and…
I had booked an appointment and attended a day later by mistake. The lovely receptionist and the manager Jessica, helped me amend my appointment as a gesture of good will! I really appreciate their service and kindness shown.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Dee,
Thank you for your kind words. We really appreciate you taking the time to share your experience with us.
It's great to hear that Jessica and the receptionist were able to help you out and that you felt well looked after during your recent visit. We'll be sure to pass on your feedback to them and the rest of the team.
Thanks again,
The DocTap Team
Had a friendly GP appointment the same day
Couldn’t get an NHS appointment for weeks and I really needed to see someone. After some research I came across doctap, gave them a go. Was surprised, in this current climate to find the service was very efficient. Booked easily for the same day, £95 for a video appointment with a Doctor. Dr Rathbone was friendly, empathetic, helpful, and helped me through what I needed (I won’t describe here).
Given the price of the alternatives in London were coming between £250 - £450 for a consultation, £95 was money very well spent and I’m extremely grateful the service was so quick and easy to use - as well as the same day appointment.
If I’m ever stuck with a GP in the NHS, I’ll come again. Thank you and please keep the service as efficient as it is - it’s really a lifeline for those of us who need it.
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi There,
Thank you for taking the time to share such detailed feedback.
We’re delighted to hear you found the booking process quick and straightforward, and that you were able to access a same-day appointment when you really needed it. It’s also great to know that the doctor provided friendly, empathetic, and helpful care throughout your consultation.
We’re really pleased you found our service both accessible and good value, and we will be sure to pass on your kind feedback to the team.
Thanks again,
The DocTap Team
Family Doctor Appeal
I've been using Doctap for a number of years now and I cannot fault the service that is provided. Appointments are readily available any day of the week across several locations. Though the option is available to see any doctor, I found that using the same doctor, special shout out to Dr Lakshmi Kumar, who makes you feel that what matters to you, matters to her. Thanks for the great service.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Hi Allan,
Thank you so much for taking the time to leave a review.
We’re so pleased to hear that you’ve been using DocTap for several years now and continue to find the service reliable and convenient across multiple locations. It’s especially lovely to hear how valued and listened to you’ve felt during your appointments — that’s exactly what we aim for.
We will be sure to pass on your kind words to the doctor and the rest of the team.
Thanks again,
The DocTap Team
Bad customer service
I booked an appointment for Tuesday but it says it was for Monday . I missed it and asked for a reschedule first and they said no . I then asked for a refund and the receptionist said nope. I think this is really poor customer service from the team at doctap.
29. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DocTap
Dear Joe,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We take all feedback very seriously and genuinely appreciate the opportunity to address your concerns.
We completely understand how frustrating it must have felt to miss your appointment and not be able to reschedule or receive a refund. Our cancellation and rescheduling policy is in place because once an appointment is booked, the doctor's time is exclusively reserved for that appointment. Unfortunately last minute cancellations mean we are unable to accommodate other patients and the doctor must be fairly compensated for their time.
With that being said, we completely appreciate your situation and we regret that further flexibility was not offered to you at the time. We strive to accommodate our patients as best as possible so we're really sorry to hear that this was not your experience.
I'm afraid we have been unable to identify your booking from the details provided in your review, and we would appreciate the opportunity to address your concerns. Therefore, we’d be grateful if you could reach out to us directly at support@doctap.co.uk or call 020 7183 3254. A member of our team would be happy to look into this further and help resolve any outstanding concerns.
Kind regards,
The DocTap Team
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