I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG g... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Just had our car repaired by DLG Auto Services through Churchill Insurance after extensive damage. What an absolutely top class service from start to finish. I don't know where to start. Car collect... Näytä lisää
Yritys on vastannut
Repairs done to an excellent standard (looks as new) after rear impact collision completed. Was very pleasantly surprised how quickly this was done in just a week - was expecting much longer with new... Näytä lisää
The repairs were fine, good quality. The main issue was the four dates I was given for completion, firstly around Christmas, then end of December, then 2 dates in January. Eventually it was read... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Yhteystiedot
Sills Road, Unit 10B, DE74 2US, Castle Donington, England, Yhdistynyt kuningaskunta
- 0345 3031615
4,3
Erinomainen
298 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great company
The staff were great. They kept us up to date with everything they were doing. The quality of the work was excellent and i even got a valet when the car was returned to me.
8. marraskuuta 2023
friendly staff very well run team
friendly staff very well run group did my back screen on my skoda kamiq very quick turn around very professional. picked my car up next day very clean and sparkily like new which i like many thanks for your help.
local to me so was good to have these on my door step.
25. tammikuuta 2024
Oma-aloitteinen arvostelu
Excellent service.
Can't speak highly enough of the service provided. Spot on all round.
26. tammikuuta 2024
Very competent staff at this company.
26. tammikuuta 2024
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Unsatisfactory!
Work wasn't completed to a satisfactory standard.
Poor paintwork finish and washer bottle leaking (which wasn't beforehand)!
Updated: Just seen your reply and no, I would not like to call you to discuss this matter with you in further detail! I am, as a matter of fact, still awaiting a return call from yourselves from last week!!
Updated again: Finally, had a call back today and was advised we had to bring the car back to the garage in Castle Donington! What a joke! The garage hasn't done the work to a satisfactory standard and still having problems with the washer bottle (again, was working OK prior to going into the garage) and we're expected to travel almost 40 miles return trip for someone to assess the problems. Not acceptable!
Thank you to the helpful receptionist for understanding our frustrations and arranging for the car to be collected and hopefully resolved this time!
7. joulukuuta 2023
Vastaus yritykseltä DLG Auto Services - Castle Donington
Hi, thank you for leaving your review, sorry you did not have a great experience.. If you would like to discuss this matter in more detail, please call us and we will be happy to look into it further for you. Meanwhile, I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Quality vehicle repair
I was kept up to date on my vehicles repair time regularly, and upon the return I was happy with the quality of the repairs.
27. joulukuuta 2023
Very efficient and kept me up to date…
Very efficient and kept me up to date all the time
27. joulukuuta 2023
Fantastic service and excellent work
27. joulukuuta 2023
Great customer service from start to…
Great customer service from start to finish arrived on time and kept me informed of work required and timescales and all staff were very professional many thanks for all your efforts
19. joulukuuta 2023
Good straight forward information…
Good straight forward information regarding the repair. Great job made of the repair and the car was valeted as well!
19. joulukuuta 2023
Good communication throughout the process
Fast, Friendly service from pickup of my car to delivering it back.
The work was carried out to an excellent standard.
19. joulukuuta 2023
Fast, efficient & friendly
Had a scheduled appointment arranged well in advance. Took my vehicle on the Monday and I had it back by the Wednesday. Fixed everything that was required. Would definitely recommend!
19. joulukuuta 2023
Great service
19. joulukuuta 2023
Really good communication
Really good communication. They were very busy but managed to accommodate us getting a courtesy car.
21. marraskuuta 2023
Very helpful and fast turnaround
21. marraskuuta 2023
Great service
Great service, repairs done to a high standard and completed in only four days, kept informed, car returned fully valeted
15. marraskuuta 2023
They just did what they said they were…
They just did what they said they were going to do. It was done very quickly, collecting the car, dropping of a courtesy car and taking my car for repair. I was kept informed, initially by the assessor of my car and then by text etc. You can log onto their system to see where your car is in the process, but I found that this wasn't kept up to date. Repair was really good, car looked like new again.
15. marraskuuta 2023
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.