Dkn Uk Arvostelua 

My exercise broke down after 12 months use. I wrote to DKN who replied within 24 hours with a suggestion to replace the power adapter. I received the power adapter within 48 hours but it did not resolve the problem. I contacted DKN again and within 48 hours they sent a new console and power cable. After fitting the new console the bike was operational. Excellent service from DKN

I didn't buy the cross-trainer direct from DKN but it was great - a bit of work to put together but that's expected of a complex piece of kit. My reason for writing the review was that I lost the power unit when moving house - without this, it's an expensive oversize paperweight. I contacted DKN to ask for specs so I could replace. Alex G went out of his way to find a solution even though it's out of production now, using a photo to check with technicians. Within a couple of days he was back with the details. So... sorry others have had problems but in this instance great support. Thanks Alex!
(I don't normally write reviews but this deserved recognition)

I bought one of their exercise bikes as part of rehab for a leg injury in 2020. One of the cables was quite delicate and poorly made and snapped on me. I contacted DKN twice about getting a replacement part and both times they didn't even have the courtesy to reply to my email. This is despite the fact that they have responsibilities under consumer law to remedy these situations and the product is also under warranty. They make decent products but honestly I'd avoid them like the plague, if possible. As I've found out, they are a nightmare to even get in contact with if anything goes wrong. Just to note, I ordered my bike from the eu site.

I purchased one of their exercise bikes second hand. The bike worked very well for just under 6 months until the left pedal became loose. Upon inspection, the threading inside the left crank arm had worn away.

When attempting to contact them, no one ever answered the phone and they took a week to respond to my email. They asked me to provide the serial number, model number, a photo and description of the problem and copy of the original sales invoice.

I was able to provide the first three but not the original sales invoice as I was not the original purchaser. I had to chase them twice and after a week they finally responded. Someone called Iwona sent me the following:

"Dear XXX,

Thank you for your email and for the serial number.

It is important to remember that pedal threads are different from left side and right side. The right side pedal has a right-hand thread (removes counterclockwise, installs clockwise). The left side pedal has a left-hand thread (removes clockwise, installs counterclockwise).

If you are unable to provide proof of purchase we are unable to send a replacement pedals and cranks.

I am sorry for the inconvenience.

Have a nice day.

Kind regards
Iwona"

What exceptionally outrageous service this company provides. Avoid at all cost. All consumer products require maintenance and spare parts from time to time and this company will not engage if you require help.

As another reviewer has written, avoid unless you want to deal with an unusable machine at some point down the line.

Excellent bike, robust, Bluetooth to Kinomap which provides tens of thousands of rides with video and automatically adjusts loading according to terrain
When belt split sent a technician who took it apart ordered belt and then came over and fitted no cost in side the two year guarantee
Best value for money by a long way after considerable research

Got some well priced 10kg dumbbells, arrived quickly, and weighed 10kg each. Cant complain.

Terrible company to deal with!! They won’t reply to my emails and their phone line is constantly “busy”. I need replacement parts to fix 2 of their £799 dkn eclipse spin bikes and I can’t find them anywhere. Stay well clear or if you purchase of them be prepared to have a machine worthless to you if it ever needs repaired.

I have had a recumbent bike for a couple of years to aid recovery of a knee op. Great until it goes wrong. The UK distributors Sweatband is a third rate company. Their customer service is absolutely non-existent. No spare part availability, no tech back up, no repair service on offer. I now have £1100 pile of junk going to the tip. Avoid this company and their product. There are more deserving companies.
Steve B, weston super mare.

Excellent service, fast, helpful communication, really fast delivery. Exercise bike was all present and correct, clear instructions for assembly - all very helpful and straightforward.
Great price and really good company to do business with.
I recommend them.

Exercise bike arrives as expected. Assembley was reasonably straightforward but I had a small screw left over. Needing to reassure myself that I had not made a mistake and want to ask for advice over the various pre-set programmes, I called Customer Services. Advice was given and I was told that the screw had probably come from somewhere else,
I was surprised to be charged over £ 5 on my next telephone bill. Apparently, they use a premium rate line. They have ignored subsequent emails.
A company best avoided.

Terrible customer service. Cannot even be bothered to reply to an existing customer.

I own a bike of them (DKN am5i). My advice, stay away. One of the pedal bend in the crank after a few days of use. I contacted DKN via their support email. No response ever. The retailer I bought from (sweatband) was so kind to help me and send replacement parts. I was happy for about 2.5 years. Then the same problem started acting up again. Again I contact DKN. Again no answer. I contacted sweatband, now no response either. I have contacted them twice now. Complete silence. So, basically, if you buy a DKN product and it goes wrong at some point you can basically write of your investment. I now have a bike I cannot use. Thank you very much DKN. I will avoid you when buying future fitness equipment. I recommmend everyone to do the same. Non existing support means you lose your money, eventually.

Lost a cable when my multi gym was dismantled during house move. Emailed DKN UK about a replacement but they did not reply. Emailed DKN European headquarters who did reply. Quoted €50 for cable. Machine cost less than £400 delivered. How can one part cost more than 10% of the cost of the whole machine. Pretty poor customer support.

Ordered an exercise bike from this company (DKN/Sweatband), firstly never got the confirmation email with delivery date on. Phoned customer services and was informed due for delivery next day 928 Jun). Took day off work and it did not turn up. put in complaint and was told it was due for delivery on 29 Jun.Did not turn up. The bike should now have been returned to the company and am awaiting refund. Very poor service. Would not recommend buying from them

Foolishly decided to buy the dkn 2100i after the dkn am3 failed after barely a month, ended up with a white elephant, apparently there is nothing wrong with the bike even tho I have gone from doing up to an hour and a half on one bike to just being able to use this bike on manual as the programs are too hard even when I nearly half my body weight and up my age, can send it back at my expense which according to SWEATBANDS small print could be up to £200, so if you want to waste £600 and a great deal of time then go ahead, if not I would stay away from both!!

Ordered a treadmill online via dkn-uk which us handled by sweatband. Had confirmation that it will be delivered on Thursday. The truck from Panther logistics arrived in the 4 hr window with the item on their list but to my dismay, the item wasn't in the truck. They left asking me to get in touch with my supplier. When I called up, I was told that it will be rebooked for Saturday. Saturday came and went with no sign of a treadmill. Having wasted the whole day waiting for a treadmill, I emailed a complain letter with several questions, got a reply which basically said they did not know where the treadmill was. Spoke to Andy from Panther logistics who said that he had an email which cancelled the delivery but the guys from dkn-uk deny any email being sent. Here I am still waiting for a delivery and please pray for me, to be delivered this Thursday and hopefully I won't have anymore of my life wasted by incompetence