Discount Office Arvostelua 

I purchased what I thought was a Jabra Evolve2 55 Headset with stand, as that's what was shown on the website, but received the product without the stand. Other companies were selling the headset with stand for around $100 more than what I thought I was buying from Discount Office.

I raised the issue with their support team and was informed that the product I ordered does not come with a stand. When I pointed out that their website showed the headset with the stand, they ordered one and freighted it to me.

Full credit to Discount Office for taking ownership of the mistake and making the situation right.

They're website showed good pricing but incomplete information led me to purchase the wrong size paper roll for my printer. I contacted their support asking to send it back for a credit or another product (not a refund) and they never responded.

I will not be buying from this company again. I ordered a sharpener back in February and it arrived faulty. I have been in touch on numerous occasions to hopefully resolve the issue but no refund has been provided and no replacement has been sent. It is now months later, an still no update as to when this will be resolved. The customer service is poor and the communication is none existent. Do no purchase from this company, save your $$

Ordered a desk on Monday 29 may.
Website said it will ship within 2-3 working days (Thursday latest)
Emailed on Tuesday 2 June to see if there was any update or tracking info. Was told it was still be processed and there were delays 'transferring to a new system' so it would take 5 working days (already been 6 at this point).
Followed up asking for clarification if the 5 days was from that email or from ordering, got a reply on 4 june to say 5 days from that email (2 working days later - so should in theory be 3 more days)

Today 11 june - still not shipped and no further updates.
Ordered 18 days ago, 13 working days not including day of order.

I’m really disappointed with my experience with Discount Office.

I ordered a product and soon realised it was not what I needed, so I reached out to organise a return. I heard nothing back for a week until I followed it up myself.

I then went to send the products back, only to find the return shipping was going to cost almost the same amount as what I paid for the products. I reached out again to ask if there was anything they could do to help with the shipping cost, and was told it would be passed on to their team. I then had to follow it up again, only to finally receive a response a month later.

The customer service has been extremely disappointing, and the returns process has been frustrating and difficult from start to finish. I would not recommend ordering from Discount Office if you think there is any chance you may need to return something.

Decent prices, quick to process order, received goods within 2 days. Very happy. Will use this company again.

The product was such a good price and good quality. I found Discount Office to be trustworthy as the product was exactly what they said it would be and it came ahead of time. I highly recommend them.

Always super quick delivery of my ink cartridges. I place an order and they turn up the very next day. Quality products super quick what else can I say. They are great and so appreciate the people working hard to keep this business efficient. Jac Rangiora.

Bought a new Buro Chair from Discount Office. Made the transaction late Friday evening. Got my item delivered pretty quickly on Tuesday morning the next week. Loved the experience and the quality of the product that I bought.

Ordered on a Friday, received the small parcel the following Friday and I'm in Auckland, why so slow?
No reply to my email either..

order number: 2270316

super super quick delivery!

Came the day after I ordered.

Easy to use website

I looked at the reviews and was uncertain about making a purchase but thought I would at least try as the prices for the items we needed at our organisation were cheaper than what we were paying for at other businesses. I manage a non-profit organsiation and saving money where we can, is always good for business.

I signed up yesterday and made an order thinking I would have to still do a shop run as we were nearly out of A4 paper. Our order was split into two and I had only received the tracking order for the art supplies and not the 2 boxes of A4 which was okay because I was expecting it would take up to 3 days or more if I receive an email to say otherwise.

Look up from reading the email and the courier waltz's in with the boxes of A4 paper for an order I made 19hrs ago. I haven't received the art supplies yet but am happy with the boxes of paper because our carpark isn't close to our building and remembering to take the wagon shopping makes carting big packages back harder.

Will definitely make the change to Discount Office as our main office and art supplier. Art supplies arrived early in the morning yesterday and our staff were exceptionally happy.

Excellent customer service.

My package was delivered to the wrong address by the courier. They couldn't get it back. A new package was sent immediately. The communication was great and the follow-through was excellent.

PURCHASED AN A4 X12 BROCHURE HOLDER FOR OUR BUSINESS. UNFORTUNATELY, IT WAS DAMAGED IN TRANSIT. THE RESPONCE FOR A REPLACEMENT AFTER SEEING PHOTOS WAS IMMEDIATE.
A REPLACEMENT UNIT WAS SUPPLIED TWO DAYS LATER.
GREAT SERVICE AND SUPPORT

We purchased to 2400x1200 whiteboards and were incredibly impressed with the efficient service, reliable and quick delivery and a great quality product at an affordable price.
First time customer but from now on they will be out top go to for all our office equipment.
Buckland Hall
Pukekohe
Auckland

I was doing business with them for a while, had an injury and when I got back to Yanus he/she didn't care at all and decided to take me to collections even though I was the one that was communicating.

I made an online order with Discount Office. The order number is 2258836. Their website said online purchases made before 1pm would be mostly dispatched same day. My order was made in the morning. However the company failed (refused?) 2 consecutive days to send out my ordered items and blamed the courier NZ Post failed to pick up the parcel. But NZ Post has denied the claim. NZ Post said the company has not ordered pickup of my parcel. Discount Office just accepts my online payment, emailing me to wait for their updates and does not reply to my last email ( expressing my strong disappointment due to their broken promise ) of yesterday until late afternoon of today after my repeated phone calls. I may consider calling the police soon.
PS: Tonight Discount Office cancelled the order and said they would refund my money. They claimed to have a clean activity (?)record in NZ and are happy to deal with police. But I have statements from NZ Post in hand that can prove the company has (lied to?) misled me. The prices of the firm's goods are lower compared with others' but their delivery efficiency is not up to others' I have experienced. Hope the firm can behave in future and stop making empty promises. I would rather buy from other retailers who can offer a definite delivery timeframe. These days, some online retailers even make compensation to buyers in case of delivery delays. This is especially true when I need the ordered items to do some meaningful work benefitting the underprivileged! Anyway, this time I have learned a painful lesson by putting too much trust in the seller's claim of efficiency.

CRAP SERVICE AND VERY SLOOOOOOOOOOOOOOOOOOOWWWWWWWWWWWWWWWWWWWWWWWWWWWWW.

would not recommend

Delivery was much slower than expected, though customer service has been responsive.
We placed an order on 22nd July for seven chairs and some stationery for our office. Since our shop operates on a “by appointment” basis, I reached out straight away to ask for an ETA so we could plan to be on site to receive the delivery. I was told the order would arrive on 16th August and that I’d receive a tracking link, but no link was ever provided.

The stationery was dropped off at the building entrance a few days later, with no notice. About 1–2 weeks after that, some of the chairs arrived unexpectedly — luckily my partner happened to be at the shop to receive them. I had to follow up several times to get updates on the remaining items and to let them know again and again how important it was to get all the items at once or at least being updated on the delivery if they were yet to be keep coming in batches. As of 21st August (a month later), one chair is still missing.

While I appreciate the team’s prompt replies to my emails, the lack of clear delivery updates and delays caused us unnecessary inconvenience. We were hoping for a faster, more reliable process and better communication around our needs

I purchased Buro Elan chair on July 21st, but it was only delivered on August 6th — two and a half weeks later, and only after I personally contacted the delivery service (Fliway) to arrange delivery.

Despite emailing Discount Office customer support multiple times, I received no helpful response, just apologies from the delay. After nearly two weeks of waiting, I requested to cancel the order and get a refund so I could just buy locally. Days later, I was told, “We are still coordinating with our team to contact Fliway to have this cancelled and not delivered to you. Once that is acknowledge, we'll have you credited for this." How long does the cancellation have to take?

Feeling helpless, I called - only to speak with a representative who sounded irritated hearing my inquiry and raised his voice when I asked if it's possible to call Fliway. He said, “I will email them and get back to you tomorrow. It’s 5 o’clock, so nothing can be done now,” it was actually 4:42 PM. He insisted calling Fliway is difficult and emailing was the only option — of course, he never called me back the next day.

With no support from the shop, I contacted Fliway directly. They were very accommodating and arranged my delivery for the following day.

It would’ve been understandable to wait if there were any sign they were actively trying to resolve the issue — but clearly, they weren’t.

I also later found the same chair on Mighty Ape for $698, while I paid $788 here.

So save the hassle and shop somewhere else.