Digi Arvostelua 

I have very disgusting experience with the customer service in this Digi Store which located at The Garden mall!
Front desk, a lady is very disrespectful and showing her ego and black face when I am at there to check with her politely on my phone number enquiries.
Next, after I got the ticket number, an Indian lady, named Vena is servicing. She mentioned that (on 24 July 24 these few days), Digi system is having some issues now and might takes up to 1 or 1 week plus, to get back my terminated number and by that time she will call me (my alternative number given)
Now, I have been waiting for 3 weeks and she not even call me and Digi Store The Garden not even have a contact number which allowed their customer to call in!
I ownself check if my Digi number still under recycle or been registered by others by trying to call to my terminated number.
Unfortunately, the number is pick up by a lady which she is registered the number.

Suck and lousy services ever! No responsible staff!

This is how Digi treat their customer which have 15 YEARS with them! NOT APPRECIATE their customer!

I am totally disappointed and feel disgusting with Digi! Never and ever use back Digi! My currently phone number is under Celcom (but now is under CelcomDigi) and I will switch to other telco as well!

if 0 were possible it was 0. unproffesionel. no english speaking.
they give you 100kbps and then you can use ur 50 gb data with that. its useless. and they pay pr data used. so by screwing customers like that and writing it with small.. they earn huuuge profits, without doing as much as a thing. and their customer service is as dumb as anything. hang up, no idea what they are doing.
you are lucky if you get a person that just speaks good spanish.

in english they might have the verbal skill as they rating on trust pilot close to 0. Don't take this company if you don't speak fluently spanish and read the contracts. they will screw you over.

WORST DIGI CUSTOMER SERVICE EVER!!!
NO MANNERS PLEASE DONT DO TELCO!!!

CelcomDigi is known for its terrible customer service. The person in charge at the outlet did nothing but repeatedly say, "WE WILL UPDATE YOU, WE WILL UPDATE YOU" I submitted my issue (fibre problem) through phone call (1111), online customer service (obviously no one responded), and even went to the store to file my complaint. Guess what? I went three times, and they finally said they would send a technician to my house, but it would be one week from now (maybe they only have one technician team going around the whole state ahh).

I have been living without WiFi for 5 days, and they can only send a technician one week later? This means I have to live without WiFi for another week! Poor customer service. I believe Unifi can do way better than this. I'm not sure how CelcomDigi can survive this long with such poor service. If I could rate 0 stars, I would! Perhaps this feedback system should provide a 0-star rating exclusively for CelcomDigi, because I don't think it deserves any stars.

Bad service.. call helpline almost 2 hours..still no answer..

Worst service ever....johor uda DIGI service, 1hour wait here,but the que number never ......change,customer helper oso talk rude

WORST TELCO IS CELCOM DIGI . Customer service veryyyyy bad ! Including the person incharge at the CelcomDigi Outlet . They always spin every single things . I want to port out my number , It’s took almost a month for Digi to reply end up they give the suggestion to terminate when my latest bill had been out . . I need to pay Rm490 to terminate because it’s already mid of the month . Then I haveee to payyyyyy more to wait for the line to terminate . THE WORSTTTTTTT TELCO EVER . I VERYYYY REGARDDDDD JOIN CELCOMDIGI .

The most disappointing things , I take soooo long for customer service to answer call and every person that I called during 26 days of port out issue . Millions times I called customer service , every single of them give differenttttt opinion . A said B , B said C . WORST !

Useless Customer Service. I submitted two enquiries about the same matter regarding bill (one week apart). It has been almost 2 week now and they never replied despite promising a response within 72 hours. I even called Customer service 3 times, each time I waited for 10 minutes, no one picked up the call. Horrible service. I will switch to another service provider.

Line Digi macam sial. Memang pukimak
5g konon gi mampus macam Line E sial

fucking line with digi banyak iklan jer gempak line mcm pukimak kau buat rangkaian kau tu elok baru kau buat iklan babi chibai digi

Call Digi customer service 0162211800 and waiting for 10-20 minutes. No answer. Crazy, Poor Service Digi

Worst telco & fibre service provider in Malaysia. Now they merged with another worst service provider (Celcom) to become Celcom Digi company. Their customer service and aftersales service are the worst.

They continue scamming people under the newly merged Celcom Digi company. Avoid them at all costs.

compare to others this digi when merge with celcom very bad service. called several time no customer service agent help out. i was calling since morning

poor services not recommended

Trash and inconsistent coverage even after receiving an SMS indicating there was an upgrade. Bunch of incompetent liars.

One of the worst post paid service provider.
I cancelled my line to go for other service provider and Digi rejected 3 times and refuse to let go my line.
When called the service provider said we did not responsd within 2 hours but in actual fact we responded within 3 minutes from time if receive message!
Very very very frustrating!

I’m facing “no internet” connection issue. Ticket has been logged on 18 April 2024. Until now still not resolve and no update from CelcomDigi. FYI, this is the 6 times happen since January 2024. Very disappointed with their service.

I call them 3 time this week, still can't fix my internet problem. lying that technician going to help me but guess what? nothing at all

Bad. So hard to contact digi. Request for past statement , follow all the procedure and took me 1 whole week then only give me 1 short answer and say" we dont provide statement for it" and close my case.

Hi,

I really satisfied with the helpline Digi Center.

I would like to thanks to Awin, shes really professional in handling situation about the phone had been blocked by provider.

I gave 5 stars.