DH Gate Arvostelua 

avoid. i ordered a japanese jacket. the picture were nice and the material looked like a suede but when i ordered the item it came like a cheap and thin plastic material, not even close to the pictures.
I opened a dispute and they refunded me 20% of what i paid.

DHGATE : REPAIRE D'ESCROCS - PLATEFORME FRAUDULEUSE ! ❌
​Ce site est un immense piège. J'ai commandé un maillot taille 'HOMME', mais j'ai reçu une taille bébé avec une fausse étiquette 'MENS' cousue dessus ! C’est une fraude délibérée à la fabrication. Le vendeur utilise un menu truqué avec des boutons piégés ('S' et '20') pour vous voler.
​Le 'Centre de Résolution' est une honte : l'agent Shine a ignoré toutes mes preuves photos et a fermé le litige pour protéger le voleur. Ils ont même inventé des excuses bidons sur la 'couleur' pour ne pas rembourser ! Ils sont complices de l'arnaque. Je dépose plainte pour FRAUDE auprès de ma banque. SUPPRIMEZ CETTE APPLI. DÉGOÛTANT !DHGATE IS A SCAMMER PARADISE - FRAUDULENT PLATFORM! ❌
​This site is a total trap. I ordered a 'MENS' size jersey, but they sent a tiny child’s size with a fake 'MENS' label on it! It’s a deliberate manufacturing fraud. The seller uses a rigged menu with fake buttons ('S' and '20') to steal your money.
​The 'Resolution Center' is a joke: Agent Shine ignored all my photo evidence and closed the case to protect the thief. They even lied about 'color' issues to avoid a refund! They are complicit in the scam. I am filing a FRAUD claim with my bank. DELETE THIS APP NOW. DISGUSTING!

I have bought a pair of shoes and they arrived in 2 weeks and i love them. You just have to be carefull who you buy from and look at the seller's rating. That's what most people don't do and that's why they get scammed.

have now had TWO separate orders from the same seller on DHgate marked as “delivered” when the items were never actually received.

This is not a once-off issue anymore. The fact that it has happened twice with the same seller is extremely concerning.

I contacted the seller and attempted to resolve the matter through DHgate, but support has been very disappointing and difficult to deal with. Responses are slow, and there seems to be very little accountability for sellers when buyers report missing parcels.

Tracking may show “delivered,” but no package arrived at my address on either occasion.

I would strongly advise other buyers to be cautious when purchasing from sellers with repeated delivery complaints, because once something goes wrong, getting meaningful assistance is extremely difficult.

I am still waiting for this matter to be properly resolved.

Terrible company. When requesting a refund this was the response I had from seller.
“I live in a slum, I am heavily in debt, and my life is too difficult. The money you refund will be the food expenses for my newborn child for a week or more. I don’t know why my friend, even though I am selling high-quality products, wants to serve all the buyers well”

The seller cancelled my order(out of stock) dhgate never return the money even the status said they did

Just like browsing through Amazon

10 januari 2026,wintermuts besteld merk LV, niet gekregen, menig keer gewhatsapt, je wordt gewoon aan het lijntje gehouden, 22 euro foetsie, oplichterij.

ARNAQUE ! VOL ! NE COMANDER JAMAIS ICI ! SE SITE ES FRAUDE !!!!!! ATTENTION SERVICE CLIENTS COMPLICE DU VOL !!!!

NOOIT OP DEZE SITE BESTELLEN ! FRAUDE!

NEVER BUY HERE ! CUSTOMER SERVICE IS COMPLICE !

I guess it depends on what you order, I have had trainers and football shirts from here and they have been great. Had one issue with a certain seller who advertised a full refund policy if not delivered within 14 days, but when my parcel took 26, he wouldn't honour it.

Poor sizing order clothing 3 x bigger and came 3 times smaller than I need ,

One pair of trainers hasn't arrived and they are trying their best not to sort it out or give any refund. Also the trainers that did arrive from a separate order are not suitable and the return process keeps crashing or not accepting the photographs or information which they are asking for. I have to ask if this is done purposely?

Red flag…. I downloaded the app & was ready to shop. Until I came across a seller advertising a gaming chair for £00.86pence. I contacted live as I knew this is impossible. They were unwilling to even look into the fact that they possibly, have a dodgy seller using their platform. Their response was:

“We only facilitate sellers and have no control over prices, and I should contact the seller”.
I suggest you don’t part with your money, because I’m not. App deleted.

Terrible company do
Not purchase from them they say they have a mediation process but they do not I have been left 4 x tshirts that are way too small and are not as described I raised a dispute and they have not communicated with me and have closed the dispute without any response

I've been shopping on this site for more than 5 years. You have to know how to navigate the site and there's different levels to it as an experienced purchaser, this is not for people who have no knowledge of products that they're shopping for there's a certain way to enter things when you're doing searches for specific brands labeled items. So when people see low prices for something that they think they're getting , that's designer you're definitely taking a gamble unless you know what you're looking for exactly and you need to read all the reviews , but i've never had more than five bad experiences with sellers overseas ( mind you I've made over 137 purchases so to me five is nothing!!! Shipping will definitely take at least two weeks sometimes over a month, but I promise you you are definitely going to be intrigued and hooked. Don't always look for the cheapest priced. Item again, definitely check reviews. I wish somebody would have taught me this. Right now, I'm a level 5 purchaser. Once you graduate , the different levels , you will have more opportunities to see more higher end designer items that you're looking for. If you don't receive a package, their customer service is not the worst, but you gotta understand you're speaking with people in China, so hopefully they're bilingual and understanding your issues, they make you go through a series of sending proof pictures and then you will file a dispute which can take almost a month. Usually, the seller doesn't want to lose out on any money and they will completely Deny your claim just keep fighting an allow DH gate to have their customer service.Make the decision , if the seller is adamant about not helping. Again, I'm not shocked.This place got very bad reviews.Because that means the people didn't understand how to make the purchases.Or maybe never receive the items. This is literally a hidden gem of a website!!!

No merecen ni una estrella .
Compre una guitarra que tardón en llegar mas de 2 meses . Para colmo me la retienen en aduanas y tuve que pagar un sobre cargo de 60€ .
Pero lo peor es que ha llegado en cachos hace 6 días y el vendedor ni contesta , 6 días seguido reclamando y escribiendo y no da señales de vida . Pero la web es complice de la estafa ya que no te da una solución ni te deja abrir una disputa , solo que hables con el vendedor . Pero tampoco se hacen cargo de localizarlo y mientras tanto he perdido 270€ . Pero siguen sin dar una solución nadie , la web se lava las manos y el servicio de asistencia igual . Una maquinita que te dice que hables con el vendedor . Como no vaya yo a China a buscarlo al vendedor a ver como lo localizo , Es de guasa esta web ! Una autentica vergüenza , estafa total .

J'ai reçu un produit complètement différent de l'annonce du vendeur et comble de tout DH GATE à refuse de me rembourser,je pense que le service client est pas sérieux et malhonnête.

Never had a problem with it, I buyed like 7 different jersey, one had a shipping problem I got refunded. Just have to see if the seller has enough reviews, if he has, buy.

Eccomi qui a distanza di una settimana a recensire negativamente questa piattaforma che oramai e’ allo sbando ben lontana dagli scorsi dove tutto era ben gestito, dopo aver aspettato più di un mese per l ordine in questione 315103122248 e’ arrivato pure danneggiato e dal venditore nessuna risposta e soprattutto dalla piattaforma offerta di rimborso ridicola. Per non parlare di questo altro ordine 315103122247 che da 40 giorni e’ in giro per il globo con ultimo aggiornamento datato 3 dicembre 2025. Veramente imbarazzante

Terrible experience I ordered on November 27, Your order 315243774459… email said order on its way then nothing and December 22nd on my personal space the order doesn’t exist anymore if you click on details for shipment … rip off !!!!! Money gone order gone and it tells you to contact the seller … DH gate nothing !! Do not use ! Warning !!!