Designs.ai Arvostelua 

I am extremely disappointed with Designs.ai and their customer service.

I was charged **€246.84 without prior notice or authorization**, despite never having used this platform or knowingly subscribed to a service at this price.

I have contacted Design.ai repeatedly by email and through their website over the past **three weeks**, requesting a refund and an explanation for this charge. I have received no response. Their website states that they respond within one day, but in my experience this has clearly not been the case.

I find this situation unacceptable. I am requesting the **immediate refund of the €246.84 charged to me** and a clear explanation of how and why this payment was taken.

I strongly recommend that anyone considering using this service carefully checks their billing and subscription details.

Pesimo servicio, atencion, cobros indebidos.

Apareció la reversa, espero que se confirme en mi estado de cuenta, gracias.

If possible I would give no stars at all. I looked for a way to cancel my free trial and couldn’t find any clear way to do this. I sent a message through their “contact us” side of things which was conveniently tucked away inside their affiliate program section no one has responded to date! they have been charging me nearly £50 even month for a platform I couldn’t use while my account still says I’m on a free trial by the way. Their AI thing is not as intuitive as it advertised AT ALL. I then proceeded to block the card payment through my bank and they are sending me reminders that my payment for the month failed! What kind of wickedness is this???? Please if anyone knows how to get this cancelled please share on hear I’ll be checking here from time to time!

@design.ai Thanks for responding but I already sent a message to that email and it keeps bouncing back!

Absolute garbage.

I have been attempting to delete my account after repeated failed attempts at creating something with their service. As a previous reviewer stated, navigating the website is impossible and while i was able to cancel my free trial, there is no support email or anything public to actually delete your account or receive support. I normally try to be fair in my reviews but this seems like an incredible oversight. Terrible service overall. I sent an email to them to get my account deleted and hope that that will be my last time ever contacting this company.

Impossible to navigate this website where the hell can I amend my account details !! Very poor. Cannot in good faith recommend this website.

Visited their booth at a Summit. The staff didn't smile, behave aloof. Wow! No worries, will never get a course from them.

I signed up for the free trial with the understanding that I would be able to cancel before being charged. However, I could not find a clear option to cancel my subscription, and I did not receive any notification that the trial would automatically convert into a paid plan.

After the trial ended, I was unexpectedly charged a significant amount. I had no intention of continuing with the paid plan, and I have not used any of the paid features since the charge. I’ve already contacted customer support and am waiting for a response.

I’m writing this review to share my experience and to request that my refund be reviewed and processed fairly.

Additionally, I’ve seen that many other users have reported similar experiences on this platform. This recurring pattern suggests that there may be confusion caused by the way the billing or cancellation process is presented on the payment page.
As a result, users like myself may find themselves charged unintentionally despite not intending to subscribe.
Given these circumstances, I believe I am entitled to a fair refund.

I look forward to your prompt response.
Thank you.

I signed up for Designs.ai after seeing it recommended as a vector design tool. While the site initially appeared promising, it quickly became clear that the platform does not deliver what it advertises. The tools are limited in functionality, and the quality of the assets is not as professional as suggested. Worse, there's no clear way to delete your account, an immediate red flag.

After trying to close my account, I discovered there is no user-facing option for deletion, and contacting support yielded little help. This lack of transparency around account management and data privacy is unacceptable in 2025. It feels more like a trap than a creative tool.

I would not recommend this platform to anyone looking for reliable design software or ethical business practices. There are far better (and safer) alternatives out there.

Scam .....never downloaded and I have 2GB.

not worth it, tried it ai was not able to read anything or do anything. tried deleting account, couldnt see an option no support team as well so dont make the same mistake i did.

I refuse the payment with my credit card because it was NOT my intention to subscribe an annual plan. But you found a way to bill me 463.89 dollars.
I asked AMEX to contact you but you confirmed the payment. This is a scam.
I can't get access to the account to see the plan or to unsubscribe. I wrote an email to you.

Mi hanno fatto il rinnovo automatico, ricevuto l'addebito ho scritto immediatamente, questa la risposta: Ciao Valentina,

Saluti da Desings.ai!

Vi preghiamo di consentirci di assistervi in inglese.

Abbiamo verificato che la funzione di rinnovo automatico del tuo account è stata disattivata, in modo che non ti venga addebitato alcun importo per il prossimo ciclo di fatturazione.

Poiché gli ultimi addebiti sono già stati effettuati dopo i nostri 7 giorni di prova, purtroppo non siamo in grado di rimborsarti.

I giorni non sono passati, al che mi rispondono che non possono comunque rimborsarmi. Non ci cascate, anche il servizio offerto è pessimo, altro che IA
Vergogna

Aggiungo che, dopo la recensione negativa mi è stato fatto il rimborso totale

This is a total scam. I never signed up for their service but they're still charging me. Criminals.

Not working. Made me lost like half an hour designing.

Decían que inscribiéndote podías editar 10 imágenes al mes y no me dejaron ni una.

Paying for the service that I don't use
I could not find the unsubscription button and account deletion which I had no idea I had subscribed to their software, they claimed they are free but they got my credit card information and charged me every month, even if I called the bank to stop the old credit card and changed a new one, they charge me again at the next month, which is totally a SCAM!!!!

Literally bullies other small businesses and content creators online

I informed them within 24 hours after the free trial of 7 days that the charge was a mistake, I did not intend to buy. I did not even use it more than once because it was terrible.

They refused to refund the one month they charged me.

UPDATE: They have now refunded the money.

Claiming its free! Its fine to use it with free points but faking it like its really free is another thing. Hit download and you know what we are talking about.