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Design My Case Arvostelua 

688
•
TrustScore 4/5 tähteä

4,2

Puhelintarvikekauppa
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Kirjoita arvostelu

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Initially phone case looked brilliant - was really pleased. Within weeks of being used however case has fallen apart. Multiple attempts at trying to contact the company to resolve but not a single... Näytä lisää

Saanut 4/5 tähteä

Easy online experience, arrived a day ahead of schedule, and the toughness of the case seems to be of a good quality. The print came out a little darker than I would have hoped, though I had pri... Näytä lisää

Saanut 5/5 tähteä

Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I was pleasantly surprised by the quality of this item i got another phone cover done with a different company a few years ago it cost more but this item came out a lot better. First class would... Näytä lisää

Yrityksen tiedot

  1. Puhelintarvikekauppa

Yrityksen kirjoittama

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.

Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

688 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 26 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(688)

128 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 1/5 tähteä

AVOID

AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case on the 27/5/26 still haven’t received it. Have spoken with their online bot several times they have said email this address which I have on 3 separate occasions and had no response at all. The bot then said they would escalate it twice and still nothing. I’m going to have to claim this payment back through my bank. Absolutely disgraceful company. If I could give 0 stars I would. Im assuming all these good reviews are completely fake.

27. toukokuuta 2026
Oma-aloitteinen arvostelu
Design My Case-logo

Vastaus yritykseltä Design My Case

Hi Becca,

We're sorry to read your review, as this isn't the experience we aim to provide.

After thoroughly checking our records, we've been unable to locate an order matching the information available. We also reached out privately to request a few details so we could investigate properly, but unfortunately we haven't received a response.

If this review relates to an order placed with us, we'd genuinely welcome the opportunity to resolve it. Simply reply with your order number, the email address used at checkout, or the name on the order, and we'll investigate it as a priority.

For transparency, we'd also like to reassure anyone reading this that we have been unable to verify the order referred to in this review. We value all genuine customer feedback and are always happy to investigate concerns when we're given enough information to identify an order.

We're still here to help and hope to hear from you soon.

DMC Team

Saanut 2/5 tähteä

Customer Service Does Not Respond

I received a case on the 20th of April from Design My Case, which I noticed had several printing defects on it. I reached out the same day to their customer service email, which responded after several follow-up emails were sent. My email was apparently forwarded to management for review on the 30th of April.

After some more follow-ups, on the 13th of May, a customer support manager said that they had escalated it "to ensure an immediate response and resolution".

Almost a month on, after several more follow-ups, I have not received that response, let alone a resolution. I'm doubtful at this point if I even will.

Annoyingly, I have used cases from Design My Case before, and they've been a high quality (hence the two star review, rather than one) - this is the first time I've had such an issue. At this point, however, it looks like I'm stuck with a faulty case, since their customer support has ignored a month and a half's worth of emails. In the future, I'll most likely consider alternative stores in order to avoid the risk of having to deal with customer support.

20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Wrong case sent but sorted quickly

May 2026. Case was for a Samsung S21 with custom photo but it didn't remotely fit.

I contacted their customer support who responded quickly and after a couple of photos it turned out I'd been sent a case for an S22. New case issued and arrived quickly

22. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

The case looks nice

The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat. On responding, I was told NFC is not compatible with the case and it's stated in the description of the case, which I can't seem to find anywhere. When I asked support to show me where it's stated they don't reply, which is not shocking at this stage. I was offered a discount on another case - why would I want another case when this one doesn't work as advertised?

1. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Order a phone cover begining of March

Order a phone cover begining of March, still waiting for it but I lost hope. Customer Service doesn't work, Chat assistant the same.

EDIT: the company says they contacted me and they didn’t receive a response but that’s NOT TRUE

7. toukokuuta 2026
Oma-aloitteinen arvostelu
Design My Case-logo

Vastaus yritykseltä Design My Case

Hi Gonçalo,

We're sorry to read your review.

We've already reached out to you privately to investigate this, but unfortunately we haven't received a response.

If you're still experiencing an issue, we'd genuinely like the opportunity to resolve it. Please reply to our message with your order details and we'll look into this as a priority.

For clarity, our telephone line is currently unavailable, as clearly stated on our Contact Us page. However, we continue to provide support through multiple channels, including email, live chat and our contact form, all of which are actively monitored.

We look forward to hearing from you so we can help.

Thanks

DMC team

Saanut 5/5 tähteä

Great quality

Great quality! So pleased with my purchase. The finish on the case is glossy like a mirror. The actual print is perfect. Top quality indeed.

5. huhtikuuta 2026
Oma-aloitteinen arvostelu

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

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