Camel milk has been a game changer for our family. A much more affordable alternative to IVIG treatment for PANS/PANDAS. We started with a bottle from a local grocery store. But that became lumpy and... Näytä lisää
Yritys on vastannut
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Delivery got lost they clsim I T issue. Old staff member had no idea what he was doing, claimed order number was web number! Then had to call again to correct their staff error. He wasnt going... Näytä lisää
Payment were taken 3-4 weeks earlier and I had to email you twice requesting some shipment information and updates. I thought the shipment was lost, misplaced or was overlooked. Finally, Desert Fa... Näytä lisää
Yritys on vastannut
I love the frozen camels milk, it is delicious and makes the best lattes because it froths up better than any or her milk or milk alternative. The company does a good job of communication as well. My... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Desert Farms - Camel Milk! Natures most wholesome dairy beverage. Prized for centuries by nomads and bedouins. Buy Camel Milk Online - Product of USA
Yhteystiedot
2708 Wilshire Blvd, 90403, Santa Monica, Yhdysvallat
- 18004307426
- Support@desertfarms.com
- desertfarms.com
3,7
Keskitasoinen
267 arvostelua
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Their Milk tastes fresh
Their Milk tastes fresh. I personally like the way they handled our last order which took longer than expected. Their price was Alot better than what they charged before. Considering everything, we had a great experience with this camel milk company
23. lokakuuta 2023
Vastaus yritykseltä Desert Farms
We're thrilled to hear that you found our camel milk to be fresh and enjoyed the improved handling of your last order. Your satisfaction is our top priority, and we're glad to have provided you with a positive experience despite the delay. We continuously strive to offer competitive pricing and value for our customers, and we're pleased to know that you found it to be better than before. Thank you for choosing us and for sharing your feedback. We look forward to serving you again and ensuring that your experience remains excellent. If you ever have any questions or need assistance, please don't hesitate to reach out.
I love camel milk
I've ordered from this company many times and I've been satisfied with each delivery. when things occur out of their control like late delivery and the product spoils, they immediately fix the issue. All you have to do is show proof through taking a picture and they will send over the product frozen. The milk taste good and makes me feel good.
26. lokakuuta 2023
Vastaus yritykseltä Desert Farms
We're glad to hear you've been satisfied with our service and products! We aim for smooth deliveries, but if issues arise, we're here to help. Just show proof, and we'll promptly replace any spoiled products. We're thrilled that you enjoy the taste and benefits of our camel milk. Thanks for your support and trust!
The quality of the packaging and the…
The quality of the packaging and the content is awesome. Milk tastes raw
25. lokakuuta 2023
Vastaus yritykseltä Desert Farms
We're thrilled to hear that you're pleased with the quality of our packaging and content! However, we're sorry to learn that you found the taste of the milk to be raw. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our products. If there's anything specific you believe could enhance the taste or if you have any other suggestions, please feel free to share them with us. We're committed to ensuring your complete satisfaction and hope to have the opportunity to serve you better in the future.
Truly awful customer service
Truly awful customer service!
I ordered over £250's worth of camel milk over a month ago which I haven't received but also have had no communication on, they don't answer the phone numbers given, they don't answer emails & they have this far totally ignored my request for a refund.
Awful company - go elsewhere.
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Desert Farms
We're sincerely sorry for the inconvenience and frustration you've experienced. This is not the level of service we aim to provide, and we understand how disappointing it must be to not receive your order or any communication regarding it. Rest assured, we take your concerns seriously and are committed to resolving this issue promptly. Our team will investigate the status of your order and ensure that you receive either your products or a refund as soon as possible. We apologize for any inconvenience caused and appreciate your patience and understanding as we work to make things right. If you have any further questions or concerns, please don't hesitate to reach out.
Very poor in terms of shipping
Very poor in terms of shipping. They take days to get the order on time not sure the summer when the weather is hot.The milk tastes good though. Poor customer service.
22. lokakuuta 2023
Vastaus yritykseltä Desert Farms
When shipping, our goal is to make sure all orders are delivered by Friday that week. We got your order on Wednesday and there is no way it would deliver by Friday with ground shipping. Where you are located the order would ship on Monday or Tuesday and deliver by Thursday or Friday. We apologize that ground shipping is longer transit time then 2 days.
Michelle is always quick in response…
Michelle is always quick in response whenever there’s any issue with order, which itself is rare anyways
24. syyskuuta 2023
Vastaus yritykseltä Desert Farms
Thank you for the kind review!
Amazing in delivering and packaging and…
Amazing in delivering and packaging and TASTE
24. syyskuuta 2023
Vastaus yritykseltä Desert Farms
We are happy to hear you enjoyed the camel milk!
They took my order but they didn’t send…
They took my order but they didn’t send it to me I paid and I don’t have the product, they don’t answer the phone, email or chat. Try contact them before purchase anything from them!
I don’t even know how to get refund back they can’t be reached.
11. lokakuuta 2023
Vastaus yritykseltä Desert Farms
Thank you for finally sharing you order information. The order you provided is not in our system, our order numbers never start with the letters UKXXXX. You have not and and never ordered from Desertfarms.com or engaged with any of our customer service reps
DESERTFARMS.COM does NOT ship to the UK. You have left a review on the desertfarms.com page. Our team has never had an interaction with you. The UK website which you have ordered is not associated with DESERTFARMS.COM. While many businesses resell our products internationally we are not affiliated with them. We are a standalone company and deliver camel milk to North America only.
I have already ordered the milk online…
I have already ordered the milk online twice. Thank you that the milk was shipped in a timely fashion.
2 concerns:
One is they are not prompt to respond on chat
Secondly, I have a concern about the quantity in the bottles. I did not notice this for my first order.
My son is supposed to take 30 ml which is 1 oz of camel Mille everyday as maintenance food.
So I make small packets of 1oz each and freeze them and use them one everyday.
So I expect I can make 8 packets from one 8oz bottle.
But I was only making 6 packets,
I use syringes given to me by the SoCal TPIRC allergy institute to get the precision.
But even if my measurement has some errors, I should be able to make 7 packets and some left over.
The 8 oz milk bottles do not actually have 8oz in it. Which is a concern to me.
21. elokuuta 2023
Vastaus yritykseltä Desert Farms
Hi! Please contact our contact support to resolve this situation. Kindly email them at support@desertfarms.com
Very helpful
Letting me know when my package is coming so I can be prepared is very helpful.
20. elokuuta 2023
Vastaus yritykseltä Desert Farms
Thank you so much for appreciating what we do. We greatly appreciate you.
Great service
20. elokuuta 2023
Vastaus yritykseltä Desert Farms
Thank you so much for taking the time in giving us a 5 star review. We appreciate it.
i have been customer to you for long…
i have been customer to you for long time i do thank you very much for good quality and good service i wish them the best
23. kesäkuuta 2023
Vastaus yritykseltä Desert Farms
Thank you so much for taking time in giving us a 5 star review. We are happy that you remain satisfied with our products and services.
customer Service Satisfaction
Michelle is such a wonderful personel at Desert Farms!!! From day one, I was given very valuable informations about Camel milk and other Desert Farm products. She has been a very good advocate fir me with the shipping drpartment for my shipment delay and has given me the reassurances of my upcoming shipment.
She is prompt to respond and has been very patient with me… I am an elderly senior and English is not my first language, but Michelle makes that I understand. I am very impressed with her great customer service!
19. kesäkuuta 2023
Vastaus yritykseltä Desert Farms
Thank you so much for sharing your experience here. We are glad that you are satisfied with our services. I will definitely pass on your kind messages to Michelle.
Your always on time
Your always on time. Timing could not be more important right now 😊
25. kesäkuuta 2023
Vastaus yritykseltä Desert Farms
Thank you so taking the time to give us a 5 star review we appreciate you.
Absolutely shocking experience
Absolutely shocking experience. Ordered 5 bottles of camel milk a month ago. Still haven't received! Was reassured there was just a delay weeks ago and now i have been emailing dessert farms and they are not responding, called them too and no one answers. Spent over £70 and I have gotten nothing.
7. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Desert Farms
DESERTFARMS.COM does NOT ship to the UK. You have left a review on the desertfarms.com page. Our team has never had an interaction with you. The UK branch is not associated with DESERTFARMS.COM. While many businesses resell our products internationally we are not affiliated with them. We are a standalone company and deliver camel milk to North America only.
Awful service
Good product, absolutely awful service. I was their subscription customer and every time they delayed my order due to one reason or another. On top of that they have extremely poor customer service.
If you or your family rely on camel milk (like me) then look elsewhere as these guys don't care.
28. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Desert Farms
DESERTFARMS.COM does NOT ship to the UK. You have left a review on the desertfarms.com page. Our team has never had an interaction with you. The UK branch is not associated with DESERTFARMS.COM. While many businesses resell our products internationally we are not affiliated with them. We are a standalone company and deliver camel milk to North America only.
Michelle is a really star!
Michelle is a really star!
Her customer service is outstanding!
She provided with patient’s understanding and care!
27. toukokuuta 2023
Vastaus yritykseltä Desert Farms
Thank you so much for appreciating what we do. This will make her day. Thank you for the 5 star.
The produces fresh camel milk that…
The produces fresh camel milk that tests good. The shipping also is fast and quick. keep this great job
23. huhtikuuta 2023
Vastaus yritykseltä Desert Farms
Thank you so much for taking the time to give us a 5 star review. We appreciate you.
Excellent Service & Product
Responded right away to any questions I had and was patient with orders. Thank you.
19. huhtikuuta 2023
Vastaus yritykseltä Desert Farms
We are glad that you are satisfied with you experience. We look forward to serving you again.
Good Service
26. maaliskuuta 2023
Vastaus yritykseltä Desert Farms
Thank you so much for taking the time to give us a 5-star review. We appreciate you.
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