Dentaquest Arvostelua 

I attended a consultation for composite bonding (£80.00 upfront which does not go towards treatment package). It turned out to be a full check up which was great, the appointment was really informative and I was able to explore all of the options available to me for the cosmetic work I was hoping for.

At the initial appointment I was advised I needed a hygienist appointment and then teeth whitening before I could proceed with the bonding. I was happy with this and explained I would use my own hygienist as I was due a free appointment with them.

When I got back in touch to pay my deposit whitening I was told I needed to have another dental check up before I could start the whitening which was 65 pounds. I was genuinely confused as my teeth had no issues and I had explained I was going away to have a hygienist appointment. Granted it had been 4 months but I had no explanation prior that there was this time limit in place or I would have planned accordingly.

I decided not to proceed as I didn’t want to pay more upfront costs. I was then told that was fine although the appointment would have actually been free. Again, I was left confused as I had been clearly told the day before I’d need to pay 65.00. I was then told the whitening would be more expensive as previously quoted as there was an offer on when I had my quote. Again, I had no awareness of this and there is no detail of any discount or offers on my quote. I was again confused by this as I was initially quoted 375.00 but told it was now 395.00 and I would need to pay double the deposit due to the ‘offer’ now being invalid. I didn’t really feel comfortable questioning this again as I felt like they perceived me as an awkward customer.

It was genuinely confusing and I felt like I kept getting added costs and different information. When I was checking and clarifying responses were stand off ish and I was made to feel like I was being difficult. For context I never complain and am so easygoing but was just going round in circles with costings and the dental plan.

It would have been really helpful to be told there were time restrictions on when I needed to book everything in or costs would be added on/changed. I could have then planned everything in quicker.

I was eager to have this treatment but I was really put off by the unclear costing and inconsistencies in what I was being told in relation to this.

I have been with Dentaquest (Taunton) for a couple of years and I am so glad I joined them. Laurie, Gina, Tom and Zoe have been fabulous. I have not historically loved going to the dentist but the smiles and friendliness make it an enjoyable experience. I have been to the Weston branch and had an equally welcoming experience. All dentists should have this level of care and support for their patients. My children go also and they are made to feel special and looked after. Thank you!

Had root canal treatment by Jamie at weston exceptionally high standards of treatment and excellent and friendly receptionist

Dentaquest weston super mare amazing care welcome warmth and attention to detail I called at 0945 and had an appointment at 1150 dentist came down early and listened took time showed me xray before and after treatment was reassuring and understood my feelings with empathy building confidence in dentists and felt welcome and safe did not come out feeling beaten up afer an extraction no bruises wow-- thank you would 10000% recommend given time and space and care very clean warm and attention to detail

Exactly what Weston Super Mare needs. A practice in which you can get appointments and high quality affordable dentistry.